28 Jul 2022 — Canon has recently become aware of an issue, as detailed below, that may occur in rare instances while using the Professional Camcorder XF605 and Digital Cinema Cameras EOS C70 and EOS R5 C. We would like to offer our sincere apologies to any customers who have been inconvenienced as a result of this ...
14 Jun 2021 — Thank you for choosing Canon products. The issue below has been noted on some of EOS C70 cameras. Due to a problem with the handle unit screw bundled with the product, the top handle cannot be properly fixed to the camera body (cold shoe). We will provide a free repair service for all cameras that ...
17 Jan 2020 — Thank you for using Canon products. This is to notify users that as of 31st March 2020, we will no longer support the software activation of Corel Application that comes with LEGRIA HR 10 (and earlier models) digital camcorder. The Corel Application disc is included with the LEGRIA HR 10 (or earlier ...
26 Jun 2018 — Professional Camcorder XF405 / XF400 - Notice Regarding Issues Related Interlaced Recording and White BalanceThank you for using Canon products.We have determined that a recording error may occur with the XF405 / XF400. The details of the phenomenon and support plan are described below.Link to the Firmware ...
20 Jun 2018 — EOS C200 / C200B Digital Cinema Cameras - Notice Regarding Interlaced Recording IssueThank you for using Canon products.We have determined that a recording error may occur with the EOS C200 / C200B. The details of the phenomenon and support plan are described below.Link to the Firmware resolving this ...
08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi featureThank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards ...
07 Sep 2017 — Thank you for using Canon products.We have determined that an error in recording may occur for the EOS C700, EOS C700 PL, and EOS C700 GS PL. The details of the phenomenon, workaround and support plan are described below.We would like to offer our sincere apologies to users who have been inconvenienced ...
16 May 2017 — To Users of the EOS C300 Mark II Digital Cinema CameraThank you for using Canon products.For the EOS C300 Mark II Digital Cinema Camera equipped with Firmware Version 1.0.6.1.00, we have confirmed a phenomenon in which, depending upon the usage conditions, the camera freezes when a VPG130 CFast card ...
15 Oct 2015 — Regarding the Phenomenon of Skipped Frames in Footage Recorded in Slow Motion on the EOS C300 Mark II Digital Cinema Camera Thank you for using Canon products.We have become aware that there may be cases of skipped frames in footage recorded in slow motion on the EOS C300 Mark II Digital Cinema Camera....
26 Feb 2015 — Thank you for using Canon products.The following phenomenon has been confirmed with the Professional Camcorders XF205 / XF200. Canon is now in the process of making preparations to correct this phenomenon.Phenomenon After returning the Camcorder from Power Save mode, footage captured in MXF format (on ...