Notices

June 2018

Updated
Professional Camcorder XF405 / XF400 - Information and workaround for issues related to interlaced recording and white balance

26 Jun 2018 — Professional Camcorder XF405 / XF400 - Notice Regarding Issues Related Interlaced Recording and White Balance Thank you for using Canon products. We have determined that a recording error may occur with the XF405 / XF400. The details of the phenomenon and support plan are described below. Link to the ...

Updated
EOS C200 / C200B Digital Cinema Cameras - Explanation and Workaround for Interlaced Recording Issue

20 Jun 2018 — EOS C200 / C200B Digital Cinema Cameras - Notice Regarding Interlaced Recording Issue Thank you for using Canon products. We have determined that a recording error may occur with the EOS C200 / C200B. The details of the phenomenon and support plan are described below. Link to the Firmware resolving this ...

December 2017

How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi feature Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards ...

September 2017

Updated
To Users of the EOS C700 / EOS C700 PL / EOS C700 GS PL Digital Cinema Cameras

07 Sep 2017 — To Users of the EOS C700 / EOS C700 PL / EOS C700 GS PL Digital Cinema Cameras Thank you for using Canon products. We have determined that an error in recording may occur for the EOS C700, EOS C700 PL, and EOS C700 GS PL. The details of the phenomenon, workaround and support plan are described below. ...

May 2017

Updated
Notice Regarding Malfunction during Use of VPG130 CFast Card for EOS C300 Mark II / EOS C300 Mark II PL Digital Cinema Cameras

16 May 2017 — To Users of the EOS C300 Mark II Digital Cinema Camera Thank you for using Canon products. For the EOS C300 Mark II Digital Cinema Camera equipped with Firmware Version 1.0.6.1.00, we have confirmed a phenomenon in which, depending upon the usage conditions, the camera freezes when a VPG130 CFast card ...

October 2015

Skipped Frames in Footage Recorded in Slow Motion on the EOS C300 Mark II Digital Cinema Camera

15 Oct 2015 — To Users of the EOS C300 Mark II Digital Cinema Camera Regarding the Phenomenon of Skipped Frames in Footage Recorded in Slow Motion on the EOS C300 Mark II Digital Cinema Camera Thank you for using Canon products. We have become aware that there may be cases of skipped frames in footage recorded in ...

February 2015

Updated
To the Users of Professional Camcorders XF205 / XF200 (NTSC)

26 Feb 2015 — To the Users of Professional Camcorders XF205 / XF200 (NTSC) Thank you for using Canon products. The following phenomenon has been confirmed with the Professional Camcorders XF205 / XF200. Canon is now in the process of making preparations to correct this phenomenon. Phenomenon After returning the Camcorder ...

June 2014

EOS-1D C Cinema EOS Camera, Firmware Version 1.3.5 (Correction of the line-level audio input malfunction)

10 Jun 2014 — EOS-1D C Cinema EOS Camera, Firmware Version 1.3.5 (Correction of the line-level audio input malfunction) Thank you for using Canon products. Firmware Version 1.3.5 incorporates the following fix: Fixes a phenomenon in which the line-level audio input function of some EOS-1D C cameras does not operate ...

March 2014

Cautions Concerning Counterfeit Accessories of Digital Cameras and Video Camcorders

20 Mar 2014 — Cautions Concerning Counterfeit Accessories of Digital Cameras and Video Camcorders Mar 20, 2014: Added a Genuine Security Label (Battery pack). Thank you for using Canon products. Based on our investigations, we have confirmed that there are counterfeit Canon lithium battery packs, battery chargers, ...

March 2012

Updated
Discontinuing of Free Repair Services Concerning CCD Wire Bonding Issue for certain Models

07 Mar 2012 — ​Discontinuing of Free Repair Services Concerning CCD Wire Bonding Issue for certain Models Thank you for using Canon products. We made an announcement in October 2005 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and digital camcorders. ...

December 2011

To the Users of the XF 305 / XF 300 Professional Digital Camcorders

15 Dec 2011 — To the Users of the XF 305 / XF 300 Professional Digital Camcorders To enhance the visibility of the viewfinder on the XF 305 and XF 300 professional camcorders, the size of the viewfinder and its built-in loupe have been increased. Increasing the size of the viewfinder and loupe, however, has allowed ...

August 2011

Notification of HF 20 / HF200 firmware version update

16 Aug 2011 — Notification of HF 20 / HF200 firmware version update Details of Version 1.0.5.0 Firmware Update This firmware supports the ability to record, playback, and copy movies in MXP and FXP modes with SD or SDHC memory cards that have an SD Speed Class of Class 10. This notification is intended for customers ...

July 2011

Notification of HF S10 / HF S100 firmware version update

06 Jul 2011 — Notification of HF S10 / HF S100 firmware version update Details of Version 1.0.4.0 Firmware Update This firmware adds the ability to record, playback, and copy movies in MXP and FXP modes with SD or SDHC memory cards that have an SD Speed Class of Class 10. This notification is intended for customers ...

October 2009

About XH G1/XH A1 and XH G1S/XH A1S Professional Camcorders: Damaged Grip Belt Base

01 Oct 2009 — About XH G1/XH A1 and XH G1S/XH A1S Professional Camcorders: Damaged Grip Belt Base Thank you for using Canon products. We have discovered that prolonged usage on holding the grip belt of the XH G1/XH A1 and XH G1S/XH A1S camcorders may result in damaging the grip belt base which fixes the grip belt. ...

February 2009

About cancellation of plan to provide alternative method for DVD-Video conversion for HR10 camcorder

27 Feb 2009 — About cancellation of plan to provide alternative method for DVD-Video conversion for HR10 camcorder Thank you for using Canon products. We would like to provide information about the Guide Menu software on the Corel Application Disc(Ver1.0) CD-ROM bundled with the HR 10 camcorder. The DVD-Video conversion ...

About Zoom Lever of HG10 digital video camcorders

12 Feb 2009 — About Zoom Lever of HG10 digital video camcorders We have discovered that the zoom lever of some HG10 digital video camcorders is faulty and that may affect normal zoom lever operation. This is caused by a tilt or sag of the zoom lever when oil is applied to internal components of the zoom lever to prevent ...

May 2007

About Printing on Optional Battery Pack BP-308 for Digital Camcorders

29 May 2007 — About Printing on Optional Battery Pack BP-308 for Digital Camcorders Thank you for using Canon. We have detected an error in the printing on the packaging on the Optional Battery Pack BP-308 for use with digital video cameras. This battery pack is manufactured according to Canon's specifications in ...

January 2007

About images on LCD (revised)

18 Jan 2007 — About images on LCD (revised) For the latest notice update on the below, please click here. To Canon Digital Camera and Digital Video Camera Customers* Addition of digital camera products to the list of affected models Thank you for using Canon products. It has come to our attention that the vendor-...