Warranty Terms & Conditions & Disclaimers - Canon India

1. Definitions 

Unless the context otherwise requires, the following terms would have the prescribed meanings:

a.    CIPL : Canon India Private Limited, a company duly registered under the Companies Act having its Registered Office at Unit No 214 to 218, 2nd Floor, Narain Manzil , Barakhamba Road, Connaught Place, New Delhi-110001.

b.    Product(s) : Canon Digital Cameras and/or Lens imported marketed and sold by CIPL, either directly or through its Authorized Dealers / Authorized Resellers including Authorised Online Resellers. Refer the Authorized Dealers / Authorized Resellers / Authorized Online Resellers list at CIPL Website i.e in.canon.

c.    Customer : An end-user (a person, firm, company or the legal entity) which purchases the Product(s) from CIPL or its Authorized Dealers / Authorized Resellers / Authorized Online Resellers.

d.    Camera Collection Centre  (CCC)  : Camera Collection Centre within the territory of India, which collect the product(s) for repair and send the Product(s) for repair to CIPL's Master Service Centres / CIPL Authorized Service Franchise.

e.    Master Service Centre : CIPL’s Master Service Centre.

Authorized Service Franchisee (ASF): CIPL’s authorized service dealers authorized to service and repair the Product(s)

CIPL’s Warranty for the Product(s) is only against any defects in the manufacturer's material or workmanship, which provide for the repair of the defective Products(s).  

CIPL’s warranty does not cover against any accidental damage, loss, acts of god, or misuse, mishandling /abuse of the Product(s) or any other event not attributable to the manufacturer's material or workmanship or manufacture of the product.

2. Warranty Period

Product(s) is covered under one year standard warranty and one year additional warranty from the date of Product(s) purchase by the customer. Warranty validation / Warranty period confirmation would be done through either Online Warranty Serial No. Tracking system (Service Edge) or Warranty Card and Customer Invoice date.

If a Customer transfers the ownership of product(s) to another end user, the remainder of the warranty period may also transfer to the new owner.

Customer shall be required to provide proof of purchase Invoice with seller GSTN including Warranty Card of the Product(s), as a pre-condition for availing the warranty of the Product(s).

3. Warranty Type

Warranty shall always be Carry in Warranty

Carry-in Warranty: Carry-in Warranty service requires that the product(s) be brought to the CCC / MSC/ ASF. The Customer needs to carry the product(s) to the nearest CCC / MSC / ASF at its own cost. For further details contact CIPL Call Centre at 1860 180 3366 / 1800 208 3366 or visit us at https://in.canon/

4. Warranty Terms

a.    Warranty is provided only on the Product(s) which are sold either directly by CIPL in case of B2B/B2G sales  or by by CIPL’s Authorized Dealer / Authorized Reseller / Authorized Online Resellers to Customers & warranty is valid only in India Canon Digital Camera and/or Lens  purchased out of India is not covered  under CIPL Warranty.

b.    The warranty is limited only to the manufacturing /workmanship defects in the Product(s).

c.    The warranty does not cover accessories and consumables, like case, strap, lens cap, charger, batteries, adapter, Lens Filter, external flashlights, rubber parts, cosmetic parts etc.

d.    The warranty does not cover the replacement of the Product(s).

e.    Warranty does not cover warranty of functionality of the Product(s)

f.   Warranty does not cover damage caused due to act of God & force majeure events including but not limited to fire or water damage, electrical disturbances events mentioned below when the warranty of the Product(s) will become null and void.

Warranty does not cover Camera/Camera Accessories damaged due to Insects/Ants/Rodents, etc.

Within warranty period, MSC /ASF will repair or replace any defective part(s) of the Product(s), if required, to rectify the problem in the Product(s). CIPL reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the warranty services. The replaced part(s) shall become the property of CIPL.

In the event of repairs or replacement of any part(s), during the warranty period, the warranty of the Product(s) shall thereafter continue only for the unexpired / balance period of original warranty.

The Warranty of the product(s) shall be rendered null and void if:

a.    The Product is physically damaged.

b.    The Product(s) is modified, repaired, maintained and /or opened ,disassembled by any party other than MSC and/ or ASF i.e damage arising out of unauthorized modification, repair, and alteration.

c.    The Product(s) is operated and/or maintained in ways other than recommended by CIPL in the user manual. Product(s) operation outside the usage parameters stated in the user manual provided with the product;

d.    Any malfunction in the Product(s) resulting from inadequate safekeeping, storage at high/low temperatures or humidity, storage with mothballs or leakage of batteries.

e.    Any malfunction in the Product(s) resulting from exposure of the Product(s) to dirt, sand, water, moisture  including rust inside the Product(s) , fire and/ or shock, intense artificial light, or laser impact, corrosions due to any form of vapour or liquids, dropping of Product(s). ,

f.    The model No. or serial no. sticker of product(s) is removed, mutilated or tampered with.

g.    Any damage to the Product(s) arising out of use of any consumables or accessories other than those supplied by CIPL or its Authorized Dealers / Authorized Resellers / Authorized Online Resellers.

h.    Defect is the result of physical breakage, electric connection or electrical faults external to the product(s).

5. Limitation Of Liability

CIPL makes no other express warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this limited warranty. CIPL does not warrant that the operation of the product(s) will be uninterrupted or error-free. To the extent allowed by the Indian laws, CIPL disclaims all implied warranties or conditions, including any implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose.

CIPL’s maximum liability under this limited warranty is limited to the price of the product(s)or the cost of repair or replacement charges, whichever is lower.

Except as indicated above, in no event will CIPL be liable for

•    Indirect damage caused due to improper functioning of the product(s), including but not limited to lost profits or savings, business interruption, loss of data, recorded images/ videos , lost revenue,any business opportunity, loss of use,  or any other commercial or economic loss of any kind, or special, incidental, or consequential damages.

•   Incidental damages due to malfunction of the product(s) such as loss of photography expense or loss of profit etc.

•   Any claim made by a third party or made by customer on behalf of a third party.

•    Any damage that occurs as a result of customer’s failure to follow the directions in the Product(s) User manual.

This limitation of liability applies in all circumstances i.e. when damages are sought, a claim made under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised CIPL /its representative of the possibility of any such damages or even if such possibility were reasonably foreseeable.

6. Governing Laws

Any disputes arising in connection with this Limited Warranty shall be governed by the laws of India.
The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder.

1. Definitions:

Unless the context otherwise requires, the following terms would have the prescribed meanings:

CIPL: Canon India Private Limited, a company duly registered under the Companies Act having its Registered Office at Unit No 214 to 218, 2nd Floor, Narain Manzil, Barakhamba Road, Connaught Place, New Delhi-110001.

Product(s): Canon Inkjet Single Function Printer (Inkjet SFP) and Multi-Function Printers (Inkjet MFP), Laser Single Function Printers (Laser SFP) and Multi-Function Printer (Laser MFP), and Flatbed (LiDE) Scanners and Selphy Printers imported marketed and sold by CIPL, either directly or through its Authorized Dealers / Authorized Resellers.

Customer: An end-user (a person, firm , company or the legal entity) which purchases the Product(s) from CIPL or its Authorized Dealers / Authorized Resellers.

CIPL Authorised Service Centres (ASC) - CIPL Authorised Service Centres which are authorised to repair the products.

CIPL's Warranty for the Product(s) is only against any defects in the manufacturer's material or workmanship, which provide for the repair of the defective Products(s).

CIPL's warranty does not cover against any accidental damage, loss, acts of god, or misuse /abuse of the Product(s) or any other event not attributable to the manufacturer's material or workmanship or manufacture of the product.

2. Warranty Period:

Product(s) is covered under one year standard warranty from the date of Product(s) purchase by the customer  except for  Selphy printers which is covered under 6 months carry in warranty. Warranty period confirmation would be done through either Online Warranty Serial Number tracking CRM Service Edge, Warranty Card and Customer Invoice date or Product installation date, whichever is earlier  but subject to the satisfaction of CASP / ASC.

If a Customer transfers the ownership of product(s) to another end user, the remainder of the warranty period may also transfer to the new owner subject to warranty period confirmation to the satisfaction of CASP / ASC

Customer shall be required to provide proof of purchase as a pre-condition for availing the warranty of the Product(s).

3. Warranty Type:

Onsite Warranty: Onsite Warranty service will be provided at the Customer’s location. Onsite warranty is limited to the location(s) which is within the municipal limit of the nearest CSP/ASC. The Customer location beyond municipal limit of the nearest CASP/ASC, will automatically be governed by Carry in warranty.

Carry-in Warranty: Carry-in Warranty service requires that the product(s) be brought to the CASP / ASC for diagnosis and repair. The Customer needs to carry the product(s) to the nearest CASP / ASC at its own cost.

4. Warranty Terms

Warranty is provided only on product(s) which are either purchased from CIPL or from CIPL Authorized Dealer / Reseller, which are imported, marketed and sold by CIPL.

The warranty is limited only to the manufacturing /workmanship defects in the Product(s).

The warranty does not cover accessories and consumables, like ink tanks, ink bottles, ink cartridges, maintenance cartridges, print heads (other than the ones which come along with the product inside the product box), toner cartridges, drum cartridges, Plastic/ Aesthetic parts.

Further, the drying up/clogging/exhaustion of consumables/cartridges/ink/ink tank are not covered under the warranty.

The warranty does not cover the replacement of the product(s).

Warranty does not cover warranty of functionality of the Product(s).

Warranty does not cover damage caused due to act of God & force majeure events including but not limited to fire or water damage, electrical disturbances etc.

Warranty does not cover printer/printer accessories damaged due to Insects/Ants/Rodents etc.

Within warranty period, CIPL’s CASP / ASC will repair or replace any defective part(s) of the Product(s), if required, to rectify the problem in the Product(s). CIPL reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the warranty services. The replaced part(s) shall become the property of CIPL.

In the event of repairs or replacement of any part(s), during the warranty period, the warranty shall thereafter continue only for the unexpired period of original warranty.

The Warranty of the product(s) shall be rendered null and void if:

The Product is physically damaged.

The Product is modified, repaired, maintained and /or disassembled by a party not authorized by CIPL i.e. damage arising out of unauthorized modification, repair, and alteration.

The Product is installed, operated, and/or maintained in ways other than recommended by CIPL in the user manual*.

The Product is operated outside the usage parameters stated in the user manual provided with the product.

The site is not properly prepared or maintained.

The model No. or serial no. sticker of product is removed, mutilated, or tampered with.

Use of Non-original / Counterfeit / Duplicate Consumable(s) / Cartridges/Print Heads/Ink as well as compatible, refills of consumables along with the Product(s).

Use of any accessories other than those supplied by CIPL Authorized Resellers.

Defect is the result of physical breakage, electric connection, or electrical faults external to the product(s).

*The Product user manual is available on Canon India website at https://in.canon/en/support

5. Limitation Of Liability

CIPL makes no other express warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this limited warranty. CIPL does not warrant that the operation of the product(s) will be uninterrupted or error-free. To the extent allowed by the Indian laws, CIPL disclaims all implied warranties or conditions, including any implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose.

CIPL's maximum liability under this limited warranty is limited to the price of the product(s) or the cost of repair or replacement charges, whichever is lower. Except as indicated above, in no event will CIPL be liable for:

• Indirect damage caused due to improper functioning of the product, including but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, or any other commercial or economic loss of any kind, or special, incidental, or consequential damages.
• Any claim made by a third party or made by customer on behalf of a third party.
• Any damage that occurs as a result of customer's failure to follow the directions in the User manual.

Product(s) is/are covered under standard warranty as per above table A. However in case any extended warranty is offered by CIPL at its sole discretion, then the Fixing Assembly shall not be covered under the scope of warranty for the Laser Printer Product(s).

This limitation of liability applies in all circumstances i.e. when damages are sought, a claim made under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised CIPL /its representative of the possibility of any such damages or even if such possibility were reasonably foreseeable.

6. Governing Laws:

Any disputes arising in connection with this Limited Warranty shall be governed by the laws of India. The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder.

1. Definitions:

Unless the context otherwise requires, the following terms would have the prescribed meanings:

CIPL: Canon India Private Limited, a company duly registered under the Companies Act having its Registered Office at Unit No 214 to 218, 2nd Floor, Narain Manzil, Barakhamba Road, Connaught Place, New Delhi-110001.

Product(s): Canon imagePROGRAF series single function printer (inkjet SFP) and multi-function printers (Inkjet MFP), Print Head imported, marketed, and sold by CIPL, either directly or through its Authorised Dealers / Authorised Resellers / Authorised Third party System Integrators.

Customer: An End-user which purchases the Product(s) either directly from CIPL or from its Authorized Dealers / Authorized Resellers / Authorized Third party System Integrators

Apart from CIPL, CIPL’s authorized Sales and Service Dealers /Service Provider (ASP) are only authorized to provide repair, maintenance, warranty services for the Product(s).

2. Warranty Period:

Product(s) is covered under one-year standard warranty (Warranty Period) except Print Head*. Warranty Period shall commence from the date of installation of the Product and if the installation is delayed beyond 7 days from the date of delivery of the Product(s) due to reasons attributable to the Customer, the Warranty Period shall commence from the date of invoice. Customers may register their product(s) for warranty on Canon India website by entering relevant details of the Product at https://edge.canon.co.in/customers-registration

*Print head has a warranty of 1 year or 4000 ml of ink usage or 10 lakh dot count whichever is earlier (Print Head Warranty Period).

If the Customer purchase the Print Head at any time, then Print Head Warranty Period shall commence from the date of installation of the Print Head and if the installation is delayed beyond 7 days from the date of delivery of the Print Head due to reasons attributable to the Customer, the Warranty Period shall commence from the date of invoice.

If the Print Head is replaced during the Print Head Warranty Period, then only the remainder term of the Print Head Warranty Period of the replaced Print Head shall apply.

If a Customer transfers the ownership of Product(s) to another end user, the remainder of the Warranty Period shall be transferred to the new owner.

Customer shall be required to provide proof of purchase (a commercially valid purchase invoice/ Tax invoice) as a pre-condition for availing the warranty of the Product(s).

3. Warranty Type:

Onsite Warranty: Onsite Warranty service will be provided at the Customer's location as mentioned below:

Product directly sold by CIPL or its Authorised Third-Party System Integrators:

• By service engineers of CIPL or service engineers of ASPs at the sole discretion of CIPL

Products sold by CIPL’s Authorised Dealers / Authorized Resellers:

• By service engineers of the Authorised Dealer who has sold the Product either directly to the Customer or to Authorised Resellers for subsequent sale to the Customer.

4. Warranty Terms

Warranty is provided only on Product(s) which are either directly purchased from CIPL or from CIPL Authorized Dealer / Authorised Reseller / Authorised Third Party System Integrator.

The warranty is limited only to the manufacturing /workmanship defects in the Product(s).

CIPL's warranty does not cover against any accidental/physical damage to the Product(s), loss to the Product(s) due to acts of God and/or misuse /abuse of the Product(s) or due to any other reasons/ event not attributable to the manufacturer's material or workmanship or manufacture of the product.

The warranty does not cover accessories and consumables, like cutter blade, ink tanks, ink cartridges, ink bottles, and maintenance cartridges.

The warranty does not cover the replacement of the Product(s) except in case where the Product(s) could not be made operational at the time of installation due to defects in the Product(s) and such Product(s) could not be rectified on site.

Warranty does not cover warranty of functionality of the Product(s).

Warranty does not cover software which are an integral part of the Product(s) and/or add-on software which are added to the Product(s) including device drivers.

Warranty does not cover any preventive maintenance support which shall be provided on chargeable basis. The applicable charges at the prevailing rates on the date of service request shall apply. The repair of the Product(s) which are not covered under warranty or the defects / damages not covered under warranty or the warranty void cases as mentioned herein shall be on chargeable basis. The applicable charges at the prevailing rates on the date of service request shall apply.

Within Warranty Period, CIPL / ASP or Authorised Dealer will repair or replace any defective part(s) of the Product(s), if required, to rectify the problem in the Product(s). CIPL / ASP or Authorised Dealer reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the warranty services. The replaced part(s) shall become the property of CIPL.

In the event of repairs or replacement of any part(s) of the Product(s), during the Warranty Period, the warranty shall thereafter continue only for the unexpired period of original warranty of the Product.

The Warranty of the Product(s) shall be rendered null and void if:

The Product(s) is physically damaged.

The Product(s) is installed by a party not authorized by CIPL, operated and/or maintained in ways other than recommended by CIPL in the user manual.

The Product(s) is modified, repaired, maintained and /or disassembled/dis installed  by a party not authorized by CIPL i.e damage arising out of unauthorized modification, repair, and alteration.

The defects occasioned by the use of supplies like ink, ink tank, ink cartridges etc , and spare / parts, which has not been supplied / purchased by/ from CIPL / ASP / Authorised Dealer / Authorised Reseller.

The defects occasioned due to use of media other than recommended paper by Customer resulting in low yields of parts, consumables.

The defects occasioned due to damage of the Product(s) by the outside factor not under control of CIPL / ASP / Authorised Dealer or for which CIPL/ ASP / Authorised Dealer is not responsible.

The defects/damages occasioned due to use of Electrical stabilizer/UPS by Customer other than recommended Electrical stabilizer/UPS as mentioned in the Product(s) user manual.

The defects / part failures due to poorly maintained site/ environment conditions including damage caused by rodents, pests, faulty air-conditioning, UPS/ input supply or earthing connection or long shutdown of the Product(s).

The Product(s) is operated outside the usage parameters stated in the user manual provided with the Product(s).

The model No. or serial no. sticker of Product(s) is removed, mutilated or tampered with.

Use of any Non-original / Counterfeit / Duplicate inks/ ink tank/ ink cartridges Consumable(s) as well as compatibles, refills of consumables is used along with/in the Product(s). Any accessory is used other than those supplied by CIPL and/or its ASPs or Authorised Dealers or Authorised Resellers or Authorised Third Party System Integrators.

Defect is the result of physical breakage, electric connection or electrical faults external to the Product(s).

5. Limitation Of Liability

CIPL makes no other express warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this limited warranty. CIPL does not warrant that the operation of the Product(s) will be uninterrupted or error-free. To the extent allowed by the Indian laws, CIPL disclaims all implied warranties or conditions, including any implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose.

CIPL's maximum liability under this limited warranty is limited to the price of the product(s) or the cost of repair or replacement charges, whichever is lower. In no event will CIPL be liable for:

• Indirect damage caused due to improper functioning of the product, including but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, or any other commercial or economic loss of any kind, or special, incidental, or consequential damages.
• Any claim made by a third party or made by customer on behalf of a third party.
• Any damage that occurs as a result of customer's failure to follow the directions in the User manual.

This limitation of liability applies in all circumstances i.e. when damages are sought, a claim made under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised CIPL /its representative of the possibility of any such damages or even if such possibility were reasonably foreseeable.

6. Governing Laws:

Any disputes arising in connection with this Limited Warranty shall be governed by the laws of India. The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder.

1. Definitions

Unless the context otherwise requires, the following terms would have the prescribed meanings:

CIPL : Canon India Private Limited, a company duly registered under the Companies Act having its Registered Office at Unit No 214 to 218 , 2nd Floor, Narain Manzil , Barakhamba Road, Connaught Place, New Delhi-110001

Product(s) : Canon DR Scanners imported marketed and sold by CIPL, either directly or through its Authorized Dealers / Authorized Resellers including Authorised Online Resellers. Refer the Authorized Dealers / Authorized Resellers / Authorized Online Resellers list at CIPL Website i.e. in.canon. Canon DR Scanners purchased out of India is not covered under Product definition and accordingly not eligible for CIPL Warranty.

Customer : An end-user (a person, firm, company or the legal entity) which purchases the Product(s) from CIPL or its Authorized Dealers / Authorized Resellers/ Authorized Online Resellers.

CIPL Authorised Service Centres (ASC) - CIPL Authorised Service Centres which are authorised to repair the products.

Canon Care Centres (CCC) - Canon exclusive service centres which are authorised to provide repair, maintenance and warranty services for the products.

CIPL's Warranty for the Product(s) is only against any defects in the manufacturer's material or workmanship, which provide for the repair of the defective Products(s). CIPL's warranty does not cover against any accidental damage, loss, acts of god, or misuse /abuse of the Product(s) or any other event not attributable to the manufacturer's material or workmanship or manufacture of the product.

2. Warranty Period

Product(s) is covered under three year standard warranty from the date of Product(s) purchase by the customer. Warranty validation / Warranty period confirmation would be done through either Online Warranty Serial No. Tracking system (Service Edge) or Warranty Card and Customer Invoice date or Product(s) installation date, whichever is earlier, but subject to the satisfaction of CIPL /CCC/ ASC.

If a Customer transfers the ownership of product(s) to another end user, the remainder of the warranty period may also transfer to the new owner.

Customer shall be required to provide proof of purchase including Warranty Card of the Product(s), as a pre-condition for availing the warranty of the Product(s).

3. Warranty Type

Warranty may be either (a) Onsite or (b) Carry in, depending upon the Customer's location.

Onsite Warranty : Onsite Warranty service will be provided at the Customer's location. Onsite warranty is limited to the location(s) which is within the municipal limit of the nearest CCC/ASC. The Customer location beyond municipal limit of the nearest CCC/ASC ,will automatically be governed by Carry in warranty.

Carry-in Warranty : Carry-in Warranty service requires that the product(s) be brought to the CCC/ASC for diagnosis and repair. The Customer needs to carry the product(s) to the nearest CCC/ASC at its own cost.

For further details contact CIPL Call Centre at 1860 180 3366 and 1800 208 3366.

4. Warranty Terms

Warranty is provided only on product(s) which are purchased from CIPL Authorized Dealer / Reseller/ Authorized Online Resellers.

The warranty is limited only to the manufacturing /workmanship defects in the Product(s) The warranty does not cover accessories and consumables, like ink tanks, ink cartridges, Contact Image Sensor (CIS) unit, rollers and Plastic/ Aesthetic parts.

The warranty does not cover the replacement of the product(s).

Warranty does not cover warranty of functionality of the Product(s)

Warranty does not cover damage caused due to act of God & force majeure events including but not limited to fire or water damage, electrical disturbances etc.

Within warranty period, CCC/ASC will repair or replace any defective part(s) of the Product(s), if required, to rectify the problem in the Product(s). CIPL reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the warranty services. The replaced part(s) shall become the property of CIPL.

In the event of repairs or replacement of any part(s), during the warranty period, the warranty of the Product shall thereafter continue only for the unexpired period of original warranty.

The Warranty of the product(s) shall be rendered null and void if:

The Product is physically damaged

The Product is modified, repaired, maintained and /or opened, disassembled by a party not authorized by CIPL i.e. damage arising out of unauthorized modification, repair, and alteration.

The Product is installed, operated and/or maintained in ways other than recommended by CIPL in the user manual. Product operation outside the usage parameters stated in the user manual provided with the product;

Improper site preparation or maintenance;

The model No. or serial no. sticker of product is removed, mutilated or tampered with.

Use of Non-original / Counterfeit / Duplicate Consumable(s) as well as compatibles, refills of consumables along with the Product(s). Use of any accessories other than those supplied by CIPL Authorized Resellers.

Defect is the result of physical breakage, electric connection or electrical faults external to the product(s).

5. Limitation Of Liability

CIPL makes no other express warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this limited warranty. CIPL does not warrant that the operation of the product(s) will be uninterrupted or error-free. To the extent allowed by the Indian laws, CIPL disclaims all implied warranties or conditions, including any implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose.

CIPL's maximum liability under this limited warranty is limited to the price of the product(s) or the cost of repair or replacement charges, whichever is lower. Except as indicated above, in no event will CIPL be liable for:

a) Indirect damage caused due to improper functioning of the product, including but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, or any other commercial or economic loss of any kind, or special, incidental, or consequential damages.

b) Any claim made by a third party or made by customer on behalf of a third party.

c) Any damage that occurs as a result of customer's failure to follow the directions in the User manual.

Product(s) is covered under three year standard warranty. Any extended warranty may be offered only at the sole discretion of. Parts not covered under the standard warranty will not be covered under the extended warranty offered by CIPL.

This limitation of liability applies in all circumstances i.e. when damages are sought, a claim made under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised CIPL /its representative of the possibility of any such damages or even if such possibility was reasonably foreseeable.

6. Governing Laws

Any disputes arising in connection with this Limited Warranty shall be governed by the laws of India. The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder.

1. Definitions

Unless the context otherwise requires, the following terms would have the prescribed meanings:

CIPL : Canon India Private Limited, a company duly registered under the Companies Act having its Registered Office at Unit No 214 to 218, 2nd Floor, Narain Manzil , Barakhamba Road, Connaught Place, New Delhi-110001.

Product(s) : Canon Network Video Surveillance Camera imported, marketed and sold by CIPL, directly or through its Authorized Dealers / Authorized Resellers.

Customer : An end-user (a person, firm, company or any other legal entity in India) which purchases the Product(s) for its use from CIPL or its Authorized Dealers / Authorized Resellers.

Master Service Centre (MSC) - CIPL owned Master Service Centre which are authorised to repair the Product(s).

Authorised Service Franchisee (ASF) - CIPL Authorised Service Franchisee which are authorised to repair the Product(s).

CIPL’s Warranty for the Product(s) is only against any defects in the manufacturer's material or workmanship, which provide for the repair of the defective Products(s).

CIPL’s warranty does not cover against any accidental damage, loss, acts of god, or misuse /abuse of the Product(s) or any other event not attributable to the manufacturer's material or workmanship or manufacture of the product.

2. Type of Warranty

Carry-in Warranty : Carry-in Warranty service requires that the Product(s) be brought by the Customer to the MSC/ASF for diagnosis and repair. The Customer needs to carry the Product(s) to the nearest MSC/ASF at its own cost.

For further details contact CIPL Call Centre at 1860 180 3366 and 1800 208 3366.

3. Warranty Period

Product(s) is covered under three year’s standard warranty from date of purchase by the Customer. Warranty period confirmation shall be done through either Online Warranty serial no tracking system (Service Edge) or Warranty Card and Customer Invoice date.

If a Customer transfers the ownership of Product(s) to another end user, the remainder of the warranty period will also be transferred to the new owner.

Customer shall be required to provide proof of purchase including Warranty Card as a pre-condition for availing the warranty of the Product(s).

4. Warranty Terms

Warranty is provided only on Product(s) which are imported, marketed and sold by CIPL through its Authorized Dealer / Reseller.

Warranty is limited only to the manufacturing /workmanship defects in the Product(s).

Warranty does not cover accessories.

Warranty does not cover the replacement of the Product(s).

Warranty does not cover warranty of functionality of the Product(s) Warranty does not cover damage caused due to act of God & force majeure events including but not limited to fire or water damage, electrical disturbances, accident, misuse, thunderstorm, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the Product(s), burglary, theft etc.

Within warranty period MSC/ASF will repair or replace any defective part(s) of the Product(s), if required, to rectify the problem in the Product(s). CIPL reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the warranty services. The replaced part(s) shall become the property of CIPL.

In the event of repairs or replacement of any part(s), during the warranty period, the Warranty of the Product shall thereafter continue only for the unexpired period of the original warranty.

The Warranty of the product(s) shall be rendered null and void if:

The Product(s) is physically damaged.

The Product(s) is modified, repaired, maintained and /or opened, disassembled by any party other than MSC /ASF i.e. damage arising out of unauthorized modification, repair, and alteration.

The Product(s) is operated and/or maintained in ways other than recommended by CIPL in the user manual. Product operation outside the usage parameters stated in the user manual provided with the product;

Any multifunction in the Product(s) resulting from inadequate safekeeping, mishandling, accident, improper maintenance, storage at high temperatures or humidity, leakage of batteries , defect in electric connection or electrical faults external to the product(s).

Any malfunction in the Product(s) resulting from exposure of the Product to dirt, water including rust inside the Product, dropping, fire and shock.

Any damage to the Product(s) arising out of unauthorized modification or alteration, repair or use of any parts or accessories other than those supplied by CIPL Authorized Dealers / Authorized Resellers.

The model no or serial no sticker of the Product(s) is removed, mutilated or tampered with.

5. Limitation Of Liability

CIPL makes no other express warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this limited warranty. CIPL does not warrant that the operation of the Product(s) will be uninterrupted or error-free. To the extent allowed by the Indian laws, CIPL disclaims all implied warranties or conditions, including any implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose

CIPL's maximum liability under this limited warranty is limited to the price of the Product(s) or the cost of repair or replacement charges, whichever is lower.

Except as indicated above, in no event shall CIPL be liable for:

a) Any Indirect damage caused due to improper functioning of the Product(s), including but not limited to lost profits or savings, business interruption, business loss, loss of data, lost revenue, loss of use, or any other commercial or economic loss of any kind, or any special, incidental, or consequential damages/loss.

b) Any claim made by a third party or made by customer on behalf of a third party.

c) Any damage that occurs as a result of Customer's failure to follow the directions in the User manual.

This limitation of liability applies in all circumstances i.e. when damages are sought, a claim made under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised CIPL/ its representative of the possibility of any such damages or even if such possibility were reasonably foreseeable.

6. Governing Laws

Any disputes arising in connection with this Limited Warranty shall be governed by the laws of India. The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder.

1. Definitions

Unless the context otherwise requires, the following terms would have the prescribed meanings:

CIPL: Canon India Private Limited, a company duly registered under the Companies Act having its Registered Office at Unit No 214 to 218, 2nd Floor, Narain Manzil, Barakhamba Road, Connaught Place, New Delhi-110001.

Product(s): Canon imageRunner (iR) series A4/A3 Laser Multifunction Device (MFD)  imported, marketed and sold by CIPL, either directly or through its Authorised Dealers / Authorised Resellers / Authorised Third party System Integrators.

Customer: An End-user which purchases the Product(s) either directly from CIPL or from its Authorized Dealers / Authorized Resellers / Authorized Third party System Integrators

Apart from CIPL, CIPL’s authorized Sales and Service Dealers /Service Provider (ASP) are only authorized to provide repair, maintenance, warranty services for the Product(s).

2. Warranty Period

Product(s) is covered under standard warranty term as specified for each model of the MFDs in the below schedule (“Warranty Period”). Warranty Period shall commence from the date of invoice to End Customer or date of installation of the Product, whichever is earlier.  

                                                                            Schedule

If a Customer transfers the ownership of product(s) to another end user, the remainder of the Warranty Period shall  be transfered to the new owner.

Customer shall be required to provide proof of purchase (a commercially valid purchase invoice/ Tax invoice) as a pre-condition for availing the warranty of the Product(s).

3. Warranty Type

Onsite Warranty: Onsite Warranty service will be provided at the Customer's location as mentioned below:

Product directly sold by CIPL or its Authorised Third Party System Integrators:

• By service engineers of CIPL or service engineers of ASPs at the sole discretion of CIPL

Products sold by CIPL’s Authorised Dealers / Authorized Resellers:

• By service engineers of the Authorised Dealer who has sold the Product either directly to the Customer or to Authorised Resellers for subsequent sale to the Customer.

4. Warranty Terms

Warranty is provided only on Product(s) which are either directly purchased from CIPL or from CIPL Authorized Dealer / Authorised Reseller / Authorised Third Party System Integrator.

The warranty is limited only to the manufacturing /workmanship defects in the Product(s).

CIPL's warranty does not cover against any accidental/physical damage to the Product(s), loss to the  Product(s) due to acts of god and/or misuse /abuse of the Product(s) or due to any other reasons/ event not attributable to the manufacturer's material or workmanship or manufacture of the product.

The warranty does not cover accessories and consumables, including  drum units, toners, fixing assembly, paper pickup, feed and separation roller or pads, starters/developer units.

The warranty does not cover the replacement of the Product(s).

Warranty does not cover warranty of functionality of the Product(s).

Warranty does not cover software which are an integral part of the Product(s) and/or add-on software which are added to the Product(s) including device drivers.

Warranty does not cover installation support which shall be provided on chargeable basis and following are the applicable charges:

Warranty does not cover any preventive maintenance support which shall be provided on chargeable basis. The applicable charges at the prevailing rates on the date of service request shall apply.

The repair of the Product(s) which are not covered under warranty or the defects / damages not covered under warranty or the warranty  void cases as mentioned herein shall be on chargeable basis. The applicable charges at the prevailing rates on the date of service request shall apply.

Within Warranty Period, CIPL's / ASP or Authorised Dealer will repair or replace any defective part(s) of the Product(s), if required, to rectify the problem in the Product(s). CIPL / ASP or Authorised Dealer reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the warranty services. The replaced part(s) shall become the property of CIPL.

In the event of repairs or replacement of any part(s) of the Product(s), during the Warranty Period, the warranty shall thereafter continue only for the unexpired period of original warranty.

The Warranty of the Product(s) shall be rendered null and void if: 

The Product(s) is physically damaged.

The Product(s) is installed by a party not authorized by CIPL, operated and/or maintained in ways other than recommended by CIPL in the user manual.

The Product(s) is modified, repaired, maintained and /or disassembled/dis installed  by a party not authorized by CIPL i.e damage arising out of unauthorized modification, repair, and alteration.

The defects occasioned by the use of supplies like toner and drum units, and spare / parts, which has not been supplied / purchased by/ from CIPL / ASP / Authorised Dealer / Authorised Reseller.

The defects occasioned due to use of media other than recommended paper by Customer resulting in low yields of parts, consumables and/ or drum.

The defects occasioned due to damage of the Product(s) by the outside factor not under control of CIPL / ASP / Authorised Dealer or for which CIPL/ ASP / Authorised Dealer is not responsible.

The defects/damages occasioned due to use of Electrical stabilizer/UPS by Customer other than recommended Electrical stabilizer/UPS.

The defects / part failures due to poorly maintained site/ environment conditions including damage caused by rodents, pests, faulty air-conditioning, UPS/ input supply or earthing connection or long shutdown of  the Product(s).

The Product(s) is operated outside the usage parameters stated in the user manual provided with the Product(s).

The model No. or serial no. sticker of Product(s) is removed, mutilated or tampered with.

Use of any Non-original / Counterfeit / Duplicate Consumable(s)/Toner as well as compatibles, refills of consumables is used along with/in the Product(s).Any accessory is used other than those supplied by CIPL and/or its ASPs or Authorised Dealers or Authorised Resellers or Authorised Third Party System Integrators.

Defect is the result of physical breakage, electric connection or electrical faults external to the Product(s).

5. Limitation Of Liability

CIPL makes no other express warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this limited warranty. CIPL does not warrant that the operation of the Product(s) will be uninterrupted or error-free. To the extent allowed by the Indian laws, CIPL disclaims all implied warranties or conditions, including any implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose.

CIPL's maximum liability under this limited warranty is limited to the price of the product(s) or the cost of repair or replacement charges, whichever is lower. In no event will CIPL be liable for:

• Indirect damage caused due to improper functioning of the product, including but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, or any other commercial or economic loss of any kind, or special, incidental, or consequential damages.
• Any claim made by a third party or made by customer on behalf of a third party.
• Any damage that occurs as a result of customer's failure to follow the directions in the User manual.

This limitation of liability applies in all circumstances i.e. when damages are sought, a claim made under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised CIPL /its representative of the possibility of any such damages or even if such possibility were reasonably foreseeable.

6. Governing Laws

Any disputes arising in connection with this Limited Warranty shall be governed by the laws of India. The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder.

TERMS & CONDITIONS

• This promotional offer (‘offer’) is applicable only for customers of Canon India Private Limited  (CIPL) who have GX6070, GX7070, G2730, G3730, G2770 and G3770 (Black, Red and White colors) in  India, which are imported and marketed by CIPL (“Products”) (hereinafter for brevity referred to as  “Customer(s), You, Your”) and for the Products purchased during the period commencing from 15th  April 2024 till 31st December 2025 (both date inclusive) (“Offer Period”).
• This offer is valid only in India on purchase of the Products from CIPL Authorized dealers and  resellers.
• The offer is valid only for the Products purchased during the Offer Period.
• This offer is not open to any counterfeit/second hand product, or product obtained by the  customer without a commercially valid tax invoice.
• You should be 18 years and above to participate in this offer.
• CIPL shall verify the genuineness of the Products by checking the Product Serial Number with its  records. To avail the benefit of the offer you must register at https://edge.canon.co.in. At the time of  registration, you will have to submit a completed registration form (the “Registration Form”) and  submit a copy of the Products purchase invoice for verification. In case you fail to register the Product  for extended warranty of 1 year within the Registration Period mentioned herein, then you shall not be  eligible for benefits under the offer as mentioned herein.
• The registration for the promotional offer is open from15th April 2024, until 15th January 2026 (both days inclusive) (“Registration Period”).
• CIPL shall verify the genuineness of the Product by checking the Product Serial Number with its  records.
• CIPL shall only consider your registration for the offer after verifying the Product serial number and provided the Product is purchased during the Offer Period (purchase date shall be verified from the  invoice submitted by you at the time of registration).
• Acceptance by you of the terms & conditions of the offer is mandatory for participating in this  offer.
• CIPL may, at its sole discretion, decide whether or not to accept your registration for the offer.  Your participation in the offer will be subject to the terms and conditions of the offer, which may be  amended from time to time by CIPL at its sole discretion. 
•  You shall get the benefits of the offer only on successful registration of the Product during the  Registration Period and if approved by CIPL. The benefits provided to you under the offer will at all  times be at the sole discretion of CIPL.  
• The benefits extended to you under the offer are personal to you and such benefits and your  obligations and rights under the offer cannot be assigned or transferred by you under any  circumstances,  and will only apply to the Product mentioned herein this document and under the Registration Form. 

The benefits offered by CIPL under the offer shall be as follows:

• An extended warranty of 1 year on the Products (in addition to the standard warranty of 1 year which shall be valid only on successful registration of the Product during the Registration Period and if approved by CIPL. The extended warranty of 1 year shall be under the same terms and conditions as provided under the standard warranty services provided by CIPL. For standard  warranty terms and conditions please visit  https://in.canon/en/consumer/web/warrantytermsandconditions

• Any change in the details of your Registration Form must be promptly notified by you to CIPL. 
• In case of any query related to the offer you may write to us at:  customersupport@canon.co.in. CIPL reserves the right to require you to provide additional  documents or information in respect of any change in details that you notify to CIPL.
• CIPL, CIPL’s parent company and any of affiliates/ Group companies of CIPL’s parent company,  their employees/ officers, directors (collectively, “CIPL Group Companies”) shall not be liable to you or  any third party whosoever for any direct, indirect, incidental, special, consequential or exemplary  damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other  intangibles losses (even if CIPL or CIPL Group Companies have been advised of the possibility of such  damages) arising out of or in connection with (a) use or inability to use of services, supports or products  or benefits to you under the offer, (b) any act, omission or negligence of any technician, officer,  employee or independent contractor of CIPL or CIPL Group Companies relating to the offer, or (c) any  other matter arising out of or in connection with the offer or these terms and conditions. 
• CIPL shall treat your personal data in accordance with CIPL's protocols, applicable laws and  regulations and CIPL's latest privacy policy avail https://edge.canon.co.in. The personal data provided  by you will be used for the purpose ("Purposes of Use") of: (a) maintaining CIPL's records relating to you and CIPL products; (b) operating the program and facilitating CIPL to provide you with benefits under the offer; (c) sending you information relevant to Canon Products and services and other CIPL advertising and  promotional materials; and/or (d) any other purposes relating thereto. 
• You agree that CIPL may collect, use, disclose or transfer personal data which you have  submitted in accordance with CIPL’s latest Privacy Policy available at https://edge.canon.co.in. Without  prejudice to the generality of the foregoing, you agree that CIPL may disclose/transfer such personal  information to its, affiliates or sub-contractors, or to CIPL’s parent company, CIPL Group companies, or  any of subsidiaries or affiliates of CIPL’s parent company or their subcontractors, and use or cause  them to use such personal information for and in connection with the Purposes of Use. Your information  may be stored and processed outside India and you consent to any such storage and processing of  information outside India.
• You have the right to (a) check whether CIPL holds data about you; (b) access any of your  personal data held by CIPL; (c) require CIPL to correct any of your personal data held by CIPL that is  inaccurate in accordance with CIPL privacy policy; and (d) ascertain CIPL's policies and practices in  relation to personal data privacy. CIPL has a right to charge a reasonable fee for the processing of any  personal data access request that you may make, if you have any requests for access to your personal data or for the correction of your personal data, or if you would like any further information regarding  CIPL's policies and practices, kindly address your enquiries to CIPL at Complaints@canon.co.in. 
• You agree to hold harmless and indemnify CIPL, CIPL Group Companies, and their officers,  employees, agents or partners from and against any damages, liability, claims, losses and expenses  (including, without limitation, litigation costs and attorney’s fees) arising out of or in connection with your  violation of these terms and conditions or any other acts or omissions in connection with the offer. 
• Your participation in the offer shall not be construed as being granted by CIPL any authority to act  for or represent CIPL or CIPL Group Companies. You shall not have any right to use any trade names,  trademarks, logos and/or any other intellectual property rights of CIPL or CIPL Group Companies.
• A failure of CIPL to exercise or enforce any right or provision of these terms and conditions shall  not constitute a waiver of such right or provision and shall in no way affect its right to later enforce or  exercise it. 
• If any provision of these terms and conditions is found by a court of competent jurisdiction to be  invalid, you agree that it shall not affect the validity or enforceability of any other terms or rights which  shall continue in full force and effect except for any such invalid or unenforceable provision or part  thereof. 
• CIPL reserves the right to modify or cancel this offer at its sole discretion.
• These terms and conditions set forth the entire understanding and agreement between you and  CIPL, with respect to and in connection with the offer. 
• These terms and conditions of offer shall be construed and governed by the laws of India. You  agree to submit to the exclusive jurisdiction of Delhi courts. 
• In case of any query related to the offer you may write to us at: customersupport@canon.co.in

Terms and Conditions for Extended Warranty on select Camera models

This promotional offer (‘offer’) is applicable only for customers of Canon India Private Limited (CIPL) who have purchased EOS R6MKII / EOS R8 / EOS R5MKII / EOS R1 (All variants) in India, which are imported and marketed by CIPL (“Products”) (hereinafter for brevity referred to as “Customer(s), You, Your”) and for the Products purchased during the period commencing from 1^st March 2025 till 31^st March 2025 (both date inclusive) (‘Offer Period’).

This offer is valid only in India on purchase of the Products from CIPL Authorized dealers and resellers.

The offer is valid only for the Products purchased during the Offer Period.

This offer is not open to any counterfeit/second hand product, or product obtained by the customer without a commercially valid tax invoice.

CIPL shall verify the genuineness of the Products by checking the Product Serial Number with its records.

You should be 18 years and above to participate in this offer.

To avail the benefit of the offer you must register at https://edge.canon.co.in. At the time of registration, you will have to submit a completed registration form (the “Registration Form”) and submit a copy of the Products purchase invoice for verification. In case you fail to register the Product for the extended warranty (as mentioned in below table) within the Registration Period mentioned herein, then you shall not be eligible for benefits under the offer as mentioned herein.

The registration for the promotional offer is open 1st March 2025, until 07th April 2025 (both days inclusive) (‘Registration Period).

CIPL shall verify the genuineness of the Product by checking the Product Serial Number with its records.

CIPL shall only consider your registration for the offer after verifying the Product serial number and provided the Product is purchased during the Offer Period (purchase date shall be verified from the invoice submitted by you at the time of registration).

Acceptance by you of the terms & conditions of the offer is mandatory for participating in this offer.

CIPL may, at its sole discretion, decide whether or not to accept your registration for the offer. Your participation in the offer will be subject to the terms and conditions of the offer, which may be amended from time to time by CIPL at its sole discretion.

You shall get the benefits of the offer only on successful registration of the Product during the Registration Period and if approved by CIPL. The benefits provided to you under the offer will at all times be at the sole discretion of CIPL.

The benefits extended to you under the offer are personal to you and such benefits and your obligations and rights under the offer cannot be assigned or transferred by you under any circumstances, and will only apply to the Product mentioned herein this document and under the Registration Form.

The benefits offered by CIPL under the offer shall be as follows:

1. An extended warranty (as mentioned in below table) on the Products (in addition to the standard warranty of 2 years) shall be valid only on successful registration of the Product during the Registration Period and if approved by CIPL. Provided in case of shutter assembly, upon exceeding the normal life as mentioned in below table, then the services will be on chargeable basis irrespective of the standard warranty /extended warranty provided by CIPL on the Products. The extended warranty (as mentioned in below table) shall be under the same terms and conditions as provided under the standard warranty services provided by CIPL. For standard warranty terms and conditions please visit https://in.canon/en/consumer/web/warrantytermsandconditions

Products

2. In case of any query related to the offer you may write to us at: customersupport@canon.co.in. CIPL reserves the right to require you to provide additional documents or information in respect of any change in details that you notify to CIPL.

3. CIPL, CIPL’s parent company and any of affiliates/ Group companies of CIPL’s parent company, their employees/ officers, directors (collectively, “CIPL Group Companies”) shall not be liable to you or any third party whosoever for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangibles losses (even if CIPL or CIPL Group Companies have been advised of the possibility of such damages) arising out of or in connection with (a) use or inability to use of services, supports or products or benefits to you under the offer, (b) any act, omission or negligence of any technician, officer, employee or independent contractor of CIPL or CIPL Group Companies relating to the program, or (c) any other matter arising out of or in connection with the program or these terms and conditions.

4. CIPL shall treat your personal data in accordance with CIPL's protocols, applicable laws and regulations and CIPL's latest privacy policy available at https://edge.canon.co.in. The personal data provided by you will be used for the purpose ("Purposes of Use") of:

a) maintaining CIPL's records relating to you and CIPL products;

b) operating the program and facilitating CIPL to provide you with benefits under the program;

c) sending you information relevant to Canon Products and services and other CIPL advertising and promotional materials;

5. You agree that CIPL may collect, use, disclose or transfer personal data which you have submitted in accordance with CIPL’s latest Privacy Policy available at https://edge.canon.co.in. Without prejudice to the generality of the foregoing, you agree that CIPL may disclose/transfer such personal information to its, affiliates or sub-contractors, or to CIPL’s parent company, CIPL Group companies, or any of subsidiaries or affiliates of CIPL’s parent company or their subcontractors, and use or cause them to use such personal information for and in connection with the Purposes of Use. Your information may be stored and processed outside India and you consent to any such storage and processing of information outside India.

6. You have the right to (a) check whether CIPL holds data about you; (b) access any of your personal data held by CIPL; (c) require CIPL to correct any of your personal data held by CIPL that is inaccurate in accordance with CIPL privacy policy; and (d) ascertain CIPL's policies and practices in relation to personal data privacy. CIPL has a right to charge a reasonable fee for the processing of any personal data access request that you may make, if you have any requests for access to your personal data or for the correction of your personal data, or if you would like any further information regarding CIPL's policies and practices, kindly address your enquiries to CIPL at customersupport@canon.co.in.

7. You agree to hold harmless and indemnify CIPL, CIPL Group Companies, and their officers, employees, agents or partners from and against any damages, liability, claims, losses and expenses (including, without limitation, litigation costs and attorney’s fees) arising out of or in connection with your violation of these terms and conditions or any other acts or omissions in connection with the offer.

8. Your participation in the offer shall not be construed as being granted by CIPL any authority to act for or represent CIPL or CIPL Group Companies. You shall not have any right to use any trade names, trademarks, logos and/or any other intellectual property rights of CIPL or CIPL Group Companies.

9. A failure of CIPL to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision and shall in no way affect its right to later enforce or exercise it.

10. If any provision of these terms and conditions is found by a court of competent jurisdiction to be invalid, you agree that it shall not affect the validity or enforceability of any other terms or rights which shall continue in full force and effect except for any such invalid or unenforceable provision or part thereof.

11. CIPL reserves the right to modify or cancel this offer at its sole discretion.

12. These terms and conditions set forth the entire understanding and agreement between you and CIPL, with respect to and in connection with the offer.

13. These terms and conditions of offer shall be construed and governed by the laws of India. You agree to submit to the exclusive jurisdiction of Delhi courts.

14. In case of any query related to the offer you may write to us at: customersupport@canon.co.in

1. Definitions

Extended Warranty is an extension of warranty after the expiry of the standard warranty of the product or expiry of the already procured Extended Warranty .The duration of this extended warranty will be for the period of 1 year/2 years/3 years as opted by the customer against payment of appropriate charges effective from the expiry date of standard warranty.

Extended Warranty Pack To be eligible for Extended Warranty, Product(s) must be already covered under the original standard warranty, as applicable from the date of purchase

Additional Extended Warranty Pack To be eligible for Additional Extended Warranty, Product(s) must be already covered under the Extended Warranty (procured earlier), as applicable from the date of purchase of the Extended Warranty and has not been declared End of Life / End of Service (EOL) by Canon India Private Limited.

2. Extended Warranty Period

The duration of the Extended Warranty will be for the period of One (1) year or Two (2) years or Three (3) year, as may have been chosen / opted by the Customer on the payment of applicable charges at the time of purchase of Extended Warranty pack by the Customer.

3. Extended Warranty Type

Carry In as defined under Extended Warranty Support Service Terms and Conditions Carry-in Warranty: Carry-in Warranty service requires that the product(s) be brought to the CCC / MSC / Canon Collection Centre. The Customer needs to carry the product(s) to the nearest CCC / MSC / Canon Collection Centre at its own cost. For further details contact CIPL Call Centre at 1860 180 3366 and 1800 208 3366.

4. Extended Warranty Terms

Extended Warranty is provided, only on Product(s), which are purchased from CIPL Authorized Dealer / Reseller.

The Extended warranty is limited only to the manufacturing / workmanship defects in the Product(s).

The Extended Warranty does not cover: Camera Body, Accessories and consumables including camera case, strap, lens cap, charger, batteries, shutter assembly and other ancillary parts, accessories and consumables having specific life cycle. The Extended Warranty does not cover the replacement of the Product(s). The Extended Warranty does not cover warranty of functionality of the Product(s).

Extended Warranty does not cover damage caused due to act of God & force majeure events including but not limited to damage caused due to fire, water, electrical disturbances, moisture and fungus etc. This Extended Warranty does not cover the malfunction results from the use of the Product(s) in conjunction with any accessories, products or ancillary or peripheral equipment, or where it is determined by CIPL that there is no fault with the Product(s) itself.

Within Extended Warranty period, CIPL's service centers shall repair or replace any defective part(s) of the Product(s), if required, in order to rectify the problem in the Product(s), if any. CIPL reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the Extended Warranty services. The replaced part(s) shall become the property of CIPL. In the eventuality any repairs or replacement of any part(s) in the Product(s) is done, during the term (as may be chosen by the Customer) of the Extended Warranty, it is understood by the Customer that the warranty for the Product shall thereafter continue, only for the unexpired term in accordance with Extended Warranty period chosen by the Customer.

The Extended Warranty of the Product(s) will become null and void if:

In addition to the standard warranty T&C and exclusions therein under, the warranty will be rendered null and void in case of the following: Product is physically damaged

Product is modified, repaired, maintained and/or disassembled by a party not authorized by Canon India Pvt. Ltd.

Product is operated and/or maintained in ways other than recommended by Canon In the user manual in writing The model no. or serial no. sticker of the product is removed, mutilated or tampered with Any damage arising out of authorized modification or alteration, repair or use of any consumables or accessories other than those supplied by Canon India/ Canon India authorised channel Any malfunction resulting from exposure to dirt, sand, water, fire and/ or shock Any multifunction resulting from inadequate safekeeping, storage at high temperatures or humidity, storage with mothballs or leakage of batteries.

5. Limitation of Liability

CIPL makes no other express Warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this Extended Warranty, as may be chosen by the Customer. CIPL does not warrant that the operation of the Product(s) will be uninterrupted or error-free. To the extent allowed by the Indian laws, CIPL disclaims all implied warranties

or conditions, including any implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose.

CIPL's maximum liability under this Extended Warranty is limited to the price of the Product(s) or the cost of repair or replacement charges, whichever is lower. Except as indicated above, in no event will CIPL be liable for:

a) Indirect damage caused due to improper functioning of the Product, including but not limited to loss of profits or savings, business interruption, loss of data, lost revenue, loss of use, or any other commercial or economic loss of any kind, or special, incidental, or consequential damages whatsoever.

b) Any claim made by a third party or made by customer on behalf of a third party.

c) Any damage that occurs as a result of customer's failure to follow the directions in the User manual.

This limitation of liability applies in all circumstances, when the damages are sought and a claim is made under this Extended Warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised CIPL / its representative of the possibility of any such damages or even if such possibility was reasonably foreseeable.

6. Governing Laws

Any disputes arising in connection with this Agreement with respect to the Product(s), will be governed by the laws of India through a regular judicial process. The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder.

1. Definitions

Unless the context otherwise requires, the following terms would have the prescribed meanings:

CIPL: Canon India Private Limited, a company duly registered under the Companies Act having its Registered Office at Unit No 214 to 218, 2nd Floor, Narain Manzil, Barakhamba Road, Connaught Place, New Delhi-110001.

Product(s): Canon imagePROGRAF series single function printer (inkjet SFP) and multi-function printers (Inkjet MFP), Print Head imported, marketed, and sold by CIPL, either directly or through its Authorised Dealers / Authorised Resellers / Authorised Third party System Integrators.

Customer: An End-user which purchases the Product(s) either directly from CIPL or from its Authorized Dealers / Authorized Resellers / Authorized Third party System Integrators.

Apart from CIPL, CIPL’s authorized Sales and Service Dealers /Service Provider (ASP) are only authorized to provide repair, maintenance, warranty services for the Product(s).

2. Warranty Period:

Product(s) is covered under one-year standard warranty (Warranty Period) except Print Head*. Warranty Period shall commence from the date of installation of the Product and if the installation is delayed beyond 7 days from the date of delivery of the Product(s) due to reasons attributable to the Customer, the Warranty Period shall commence from the date of invoice. Customers may register their product(s) for warranty on Canon India website by entering relevant details of the Product at https://edge.canon.co.in/customers-registration

*Print head has a warranty of 1 year or 4000 ml of ink usage or 10 lakh dot count whichever is earlier (Print Head Warranty Period).

If the Customer purchase the Print Head at any time, then Print Head Warranty Period shall commence from the date of installation of the Print Head and if the installation is delayed beyond 7 days from the date of delivery of the Print Head due to reasons attributable to the Customer, the Warranty Period shall commence from the date of invoice.

If the Print Head is replaced during the Print Head Warranty Period, then only the remainder term of the Print Head Warranty Period of the replaced Print Head shall apply.

If a Customer transfers the ownership of Product(s) to another end user, the remainder of the Warranty Period shall be transferred to the new owner.

Customer shall be required to provide proof of purchase (a commercially valid purchase invoice/ Tax invoice) as a pre-condition for availing the warranty of the Product(s).

3. Warranty Type:

Onsite Warranty: Onsite Warranty service will be provided at the Customer's location as mentioned below:

Product directly sold by CIPL or its Authorised Third-Party System Integrators:

• By service engineers of CIPL or service engineers of ASPs at the sole discretion of CIPL

Products sold by CIPL’s Authorised Dealers / Authorized Resellers:

• By service engineers of the Authorised Dealer who has sold the Product either directly to the Customer or to Authorised Resellers for subsequent sale to the Customer.

4. Warranty Terms

Warranty is provided only on Product(s) which are either directly purchased from CIPL or from CIPL Authorized Dealer / Authorised Reseller / Authorised Third Party System Integrator.

The warranty is limited only to the manufacturing /workmanship defects in the Product(s).

CIPL's warranty does not cover against any accidental/physical damage to the Product(s), loss to the Product(s) due to acts of God and/or misuse /abuse of the Product(s) or due to any other reasons/ event not attributable to the manufacturer's material or workmanship or manufacture of the product.

The warranty does not cover accessories and consumables, like cutter blade, ink tanks, ink cartridges, ink bottles, and maintenance cartridges.

The warranty does not cover the replacement of the Product(s) except in case where the Product(s) could not be made operational at the time of installation due to defects in the Product(s) and such Product(s) could not be rectified on site.

Warranty does not cover warranty of functionality of the Product(s).

Warranty does not cover software which are an integral part of the Product(s) and/or add-on software which are added to the Product(s) including device drivers.

Warranty does not cover any preventive maintenance support which shall be provided on chargeable basis. The applicable charges at the prevailing rates on the date of service request shall apply. The repair of the Product(s) which are not covered under warranty or the defects / damages not covered under warranty or the warranty void cases as mentioned herein shall be on chargeable basis. The applicable charges at the prevailing rates on the date of service request shall apply.

Within Warranty Period, CIPL / ASP or Authorised Dealer will repair or replace any defective part(s) of the Product(s), if required, to rectify the problem in the Product(s). CIPL / ASP or Authorised Dealer reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the warranty services. The replaced part(s) shall become the property of CIPL.

In the event of repairs or replacement of any part(s) of the Product(s), during the Warranty Period, the warranty shall thereafter continue only for the unexpired period of original warranty of the Product.

The Warranty of the Product(s) shall be rendered null and void if:

The Product(s) is physically damaged.

The Product(s) is installed by a party not authorized by CIPL, operated and/or maintained in ways other than recommended by CIPL in the user manual.

The Product(s) is modified, repaired, maintained and /or disassembled/dis installed  by a party not authorized by CIPL i.e damage arising out of unauthorized modification, repair, and alteration.

The defects occasioned by the use of supplies like ink, ink tank, ink cartridges etc , and spare / parts, which has not been supplied / purchased by/ from CIPL / ASP / Authorised Dealer / Authorised Reseller.

The defects occasioned due to use of media other than recommended paper by Customer resulting in low yields of parts, consumables.

The defects occasioned due to damage of the Product(s) by the outside factor not under control of CIPL / ASP / Authorised Dealer or for which CIPL/ ASP / Authorised Dealer is not responsible.

The defects/damages occasioned due to use of Electrical stabilizer/UPS by Customer other than recommended Electrical stabilizer/UPS as mentioned in the Product(s) user manual.

The defects / part failures due to poorly maintained site/ environment conditions including damage caused by rodents, pests, faulty air-conditioning, UPS/ input supply or earthing connection or long shutdown of the Product(s).

The Product(s) is operated outside the usage parameters stated in the user manual provided with the Product(s).

The model No. or serial no. sticker of Product(s) is removed, mutilated or tampered with.

Use of any Non-original / Counterfeit / Duplicate inks/ ink tank/ ink cartridges Consumable(s) as well as compatibles, refills of consumables is used along with/in the Product(s). Any accessory is used other than those supplied by CIPL and/or its ASPs or Authorised Dealers or Authorised Resellers or Authorised Third Party System Integrators.

Defect is the result of physical breakage, electric connection or electrical faults external to the Product(s).

5. Limitation Of Liability

CIPL makes no other express warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this limited warranty. CIPL does not warrant that the operation of the Product(s) will be uninterrupted or error-free. To the extent allowed by the Indian laws, CIPL disclaims all implied warranties or conditions, including any implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose.

CIPL's maximum liability under this limited warranty is limited to the price of the product(s) or the cost of repair or replacement charges, whichever is lower. In no event will CIPL be liable for:

• Indirect damage caused due to improper functioning of the product, including but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, or any other commercial or economic loss of any kind, or special, incidental, or consequential damages.
• Any claim made by a third party or made by customer on behalf of a third party.
• Any damage that occurs as a result of customer's failure to follow the directions in the User manual.

This limitation of liability applies in all circumstances i.e. when damages are sought, a claim made under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised CIPL /its representative of the possibility of any such damages or even if such possibility were reasonably foreseeable.

6.Governing Laws:

Any disputes arising in connection with this Limited Warranty shall be governed by the laws of India. The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder.

1. Definitions

Extended Warranty is an extension of warranty after the standard warranty of the product is expired. The duration of this extended warranty will be for the period of 1 year/2 years as opted by the customer against payment of appropriate charges effective from the expiry date of standard warranty.

Extended Warranty can be procured at any time before the standard warranty of the product is expired.

2. Extended Warranty Period

The duration of the Extended Warranty will be for the period of One (1) year or Two (2) years, as may have been chosen / opted by the Customer on the payment of applicable charges at the time of purchase of Extended Warranty pack by the Customer.

3. Extended Warranty Type

Extended Warranty may be either (a) Onsite (defined below) (b) Carry-In (defined below), which shall be depending upon the Customer's location.

Onsite Warranty : Onsite Warranty service will be provided at the Customer's location, if the Customer's location is within the municipal limit of the nearest CIPL Authorized Service Provider ("CASP") / CIPL Authorized Service Centre ("CASC"). In the eventuality the Customer location is beyond the municipal limit of the nearest CASP / CASC, then automatically the Warranty shall be governed under the Carry-In warranty which is provided as under.

Carry-in Warranty : Carry-in Warranty service would be applicable if the Customer location is beyond municipal limit of the nearest CASP / CASC. In such an event the Customer will be required to bring their Product(s) to the nearest CASP / CASC for diagnosis and repair at the Customer's own cost and consequences.

These Terms and Conditions shall be applicable on the Products sold in India.

Canon India Private limited (“CIPL”) : a company duly incorporated under the companies Act, 1956 having its registered office situated at D-179, Okhla Industrial Area, Phase-I, New Delhi-110020.

The “Customer” and “CIPL” shall be jointly referred to as “Parties” and individually as “Party”, as the case may be.

1. Product(s) : Shall include Document Scanners, Check Reader Scanners, which are imported and marketed by CIPL and sold either directly by CIPL or through its authorized dealers/ authorized resellers.

2. Support Services : CIPL will provide support services described in this Agreement through its Authorized Service Centres for products purchased in India from CIPL / CIPL Authorized Dealer / Authorised Reseller.

3. Customer : An end-user (a person, firm, company or any legal entity) who has purchased the Product(s) from CIPL or its Authorized Dealers / Authorized Resellers and has a validly executed invoice for such product (which can be produced on demand).

4. Products Eligible for Extended Warranty

4.1 Customer can purchase Extended Warranty / Additional Extended Warranty pack only for the Product(s) defined above.

4.2 Extended Warranty Pack

To be eligible for Extended Warranty, Product(s) must be already covered under the original standard warranty, as applicable from the date of purchase

Additional Extended Warranty Pack

To be eligible for Additional Extended Warranty, Product(s) must be already covered under the Extended Warranty (procured earlier), as applicable from the date of purchase of the Extended Warranty and has not been declared End of Life / End of Service (EOL) by Canon India Private Limited

Extended Warranty Pack and Additional Extended Warranty Pack shall be jointly referred to as Extended Warranty under this Agreement and Extended Warranty Pack

4.3 Support services may not be available for Product(s) outside India after the extended warranty pack is purchased.

5. Extended Warranty Period 

5.1 Subject to Clause 4.1 of this Agreement, if the Extended Warranty is taken by the Customer for a Product on paying the applicable charges, the said Product will be covered under Extended Warranty with effect from the date of expiry of the original warranty of the Product or the expiry of the Additional Extended Warranty.

5.2 The duration of the Extended Warranty will be for the period of One (1) year or Two (2) years, as may have been chosen / opted by the Customer on the payment of applicable charges at the time of purchase of Extended Warranty pack by the Customer. If a Customer transfers the ownership of Product(s) to another end user / third party / new owner, the remainder of the Extended Warranty period may also be transferred to the new owner.

5.3 All Extended Warranty packs are sold with the date of expiry which may be dependent upon the period of warranty chosen / opted by the Customer.

6. Extended Warranty Terms 

6.1 Extended Warranty is provided, only on Product(s), which are purchased from CIPL Authorized Dealer / Reseller.

6.2 The Extended warranty is limited only to the manufacturing / workmanship defects in the Product(s).

6.3 The Extended Warranty does not cover:

6.3.1 Accessories such as Plastics/aesthetic parts or covers, power adapters and Consumables including but not limited to Retard Rollers, Maintenance Kits,CIS Unit Feed Roller, Separation Roller/Pad ( vary model to Model)

6.3.2 The Extended Warranty does not cover the replacement of the Product(s).

6.3.3 The Extended Warranty does not cover warranty of functionality of the Product(s).

6.3.4 Extended Warranty does not cover damage caused due to act of God & force majeure events including but not limited to damage caused due to fire, water, electrical disturbances, moisture and fungus etc.

6.3.5 This Extended Warranty does not cover the malfunction resulting from the use of the Product(s) in conjunction with any accessories, products or ancillary or peripheral equipment, or where it is determined by CIPL that there is no fault with the Product(s) itself.

6.4 Within Extended Warranty period, CIPL’s service centers shall repair or replace any defective part(s) of the Product(s) or the product(s), if required, in order to rectify the problem in the Product(s), if any. CIPL reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the Extended Warranty services. The replaced part(s) shall become the property of CIPL.

6.5 In the eventuality any repairs or replacement of any part(s) in the Product(s) is done, during the term (as may be chosen by the Customer) of the Extended Warranty, it is understood by the Customer that the warranty for the Product shall thereafter continue, only for the unexpired term in accordance with Extended Warranty period chosen by the Customer.

7. The Extended Warranty of the Product(s) will become null and void if

In addition to the standard warranty T&C and exclusions therein under, the warranty will be rendered null and void in case of the following:

a. Product is physically damaged

b. Product is modified, repaired, maintained and/or disassembled by a party not authorized by Canon India Pvt. Ltd.

c. Product is operated and/or maintained in ways other than recommended by Canon In the user manual in writing

d. The model no. or serial no. sticker of the product is removed, mutilated or tampered with

e. Any damage arising out of unauthorized modification or alteration, repair or use of any consumables or accessories other than those supplied by Canon India/ Canon India authorized channel

f. Any malfunction resulting from exposure to dirt, sand, water, fire and/ or shock

g. Any multifunction resulting from inadequate safekeeping, storage at high temperatures or humidity, storage with mothballs or leakage of batteries.

8. Limitation of Liability

8.1 CIPL makes no other express/implied Warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this Extended Warranty, as may be chosen by the Customer. CIPL does not warrant that the operation of the Product(s) will be uninterrupted or error-free. To the extent allowed by the Indian laws, CIPL disclaims all implied warranties or conditions, including any implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose.

8.2 CIPL’s maximum liability under this Extended Warranty is limited to the price of the Product(s) or the cost of repair or replacement charges, whichever is lower.

8.3 Except as indicated above, in no event will CIPL be liable for:

8.3.1 Indirect damage caused due to improper functioning of the Product, including but not limited to loss of profits or savings, business interruption, loss of data, lost revenue, loss of use, or any other commercial or economic loss of any kind, or special, incidental, or consequential damages whatsoever.

8.3.2 Any claim made by a third party or made by customer on behalf of a third party.

8.3.3 Any damage that occurs as a result of customer’s failure to follow the directions in the User manual.

8.4 This limitation of liability applies in all circumstances, when the damages are sought and a claim is made under this Extended Warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has been advised by CIPL / its representative of the possibility of any such damages or even if such possibility was reasonably foreseeable.

9. Customer Responsibilities

The Product(s) covered in Extended Warranty by this Agreement and instructions on how to obtain services are described on the CIPL Extended Warranty pack, which are incorporated herein by this reference as under:

9.1 Customer or CASP is responsible for registering the Product(s) in order to be supported within the period of Extended Warranty, using the registration instructions within each CIPL Extended warranty pack or as otherwise directed by CIPL. CIPL IS NOT OBLIGATED TO PROVIDE SUPPORT SERVICES IF CUSTOMER DOES NOT REGISTER PRODUCT(s) FOR EXTENDED WARRANTY AS STATED HEREIN.

9.2 Customer will make all reasonable efforts to support and cooperate with CIPL in resolving the problem remotely, for example, starting and executing self tests or diagnostic programs, providing all necessary information, or performing basic remedial activities upon CIPL’s request.

9.3 Customer will ensure that CIPL service personnel are provided with sufficient consumables used during normal operation.

9.4 Customer is responsible for the securing their proprietary and confidential information, which might be lost during the service of the Product(s) and for maintaining a procedure external to the Product(s) for reconstruction of lost, or altered files, data, or programs.

10. Maximum Use Limitations

Products operated in excess of their maximum usage rate or duty cycle (as specified in the technical data sheet, operating manual or service description) will be serviced at extra charge on CIPL's standard service rates, as may be applicable from time to time.

11. Severability

It is the desire and intent of the Parties that the terms, provisions and covenants contained in this Agreement shall be enforceable to the fullest extent permitted by law. If any such term, provision or covenant or the application thereof to any person or circumstances shall, to any extent, be construed to be invalid or unenforceable in whole or in part, then such term, provision or covenant shall be construed in a manner as to permit its enforceability under the applicable law to the fullest extent permitted by law. In any case, the remaining provisions of this Agreement or the application thereof to any person or circumstances, other than those to which they have been held invalid or unenforceable, shall remain in full force and effect.

12. Assignment of Extended Warranty

This Agreement may only be assigned to any third party person in India, if such covered Product(s) is /are sold in India. Subject to the condition, that the original owner / Customer must have informed CIPL regarding the sale of the covered Product(s). The assignment of such Product(s) must be in writing, signed by the assignor / Customer / original owner and shall be made available to CIPL personnel, if and when required, for inspection purpose.

13. Governing Laws

Any disputes arising in connection with this Agreement with respect to the Product(s), will be governed by the laws of India through a regular judicial process. The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder.

14. Entire Agreement

The terms and conditions of this Agreement constitute the entire understanding between CIPL and Customer relating to the provision of services under Extended Warranty pack and will supersede any previous communication, representation or agreement whether oral or written. Customer's additional or different terms and conditions will not apply.