Warranty Terms & Conditions - Canon India

1. Definitions 

Unless the context otherwise requires, the following terms would have the prescribed meanings:

a.    CIPL : Canon India Private Limited, a company duly registered under the Companies Act having its Registered Office at Unit No 214 to 218, 2nd Floor, Narain Manzil , Barakhamba Road, Connaught Place, New Delhi-110001.

b.    Product(s) : Canon Digital Cameras and/or Lens imported marketed and sold by CIPL, either directly or through its Authorized Dealers / Authorized Resellers including Authorised Online Resellers. Refer the Authorized Dealers / Authorized Resellers / Authorized Online Resellers list at CIPL Website i.e in.canon.

c.    Customer : An end-user (a person, firm, company or the legal entity) which purchases the Product(s) from CIPL or its Authorized Dealers / Authorized Resellers / Authorized Online Resellers.

d.    Camera Collection Centre  (CCC)  : Camera Collection Centre within the territory of India, which collect the product(s) for repair and send the Product(s) for repair to CIPL's Master Service Centres / CIPL Authorized Service Franchise.

e.    Master Service Centre : CIPL’s Master Service Centre.

Authorized Service Franchisee (ASF): CIPL’s authorized service dealers authorized to service and repair the Product(s)

CIPL’s Warranty for the Product(s) is only against any defects in the manufacturer's material or workmanship, which provide for the repair of the defective Products(s).  

CIPL’s warranty does not cover against any accidental damage, loss, acts of god, or misuse, mishandling /abuse of the Product(s) or any other event not attributable to the manufacturer's material or workmanship or manufacture of the product.

2. Warranty Period

Product(s) is covered under one year standard warranty and one year additional warranty from the date of Product(s) purchase by the customer. Warranty validation / Warranty period confirmation would be done through either Online Warranty Serial No. Tracking system (Service Edge) or Warranty Card and Customer Invoice date.

If a Customer transfers the ownership of product(s) to another end user, the remainder of the warranty period may also transfer to the new owner.

Customer shall be required to provide proof of purchase Invoice with seller GSTN including Warranty Card of the Product(s), as a pre-condition for availing the warranty of the Product(s).

3. Warranty Type

Warranty shall always be Carry in Warranty

Carry-in Warranty: Carry-in Warranty service requires that the product(s) be brought to the CCC / MSC/ ASF. The Customer needs to carry the product(s) to the nearest CCC / MSC / ASF at its own cost. For further details contact CIPL Call Centre at 1860 180 3366 / 1800 208 3366 or visit us at https://in.canon/

4. Warranty Terms

a.    Warranty is provided only on the Product(s) which are sold either directly by CIPL in case of B2B/B2G sales  or by by CIPL’s Authorized Dealer / Authorized Reseller / Authorized Online Resellers to Customers & warranty is valid only in India Canon Digital Camera and/or Lens  purchased out of India is not covered  under CIPL Warranty.

b.    The warranty is limited only to the manufacturing /workmanship defects in the Product(s).

c.    The warranty does not cover accessories and consumables, like case, strap, lens cap, charger, batteries, adapter, Lens Filter, external flashlights, rubber parts, cosmetic parts etc.

d.    The warranty does not cover the replacement of the Product(s).

e.    Warranty does not cover warranty of functionality of the Product(s)

f.   Warranty does not cover damage caused due to act of God & force majeure events including but not limited to fire or water damage, electrical disturbances events mentioned below when the warranty of the Product(s) will become null and void.

Within warranty period, MSC /ASF will repair or replace any defective part(s) of the Product(s), if required, to rectify the problem in the Product(s). CIPL reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the warranty services. The replaced part(s) shall become the property of CIPL.

In the event of repairs or replacement of any part(s), during the warranty period, the warranty of the Product(s) shall thereafter continue only for the unexpired / balance period of original warranty.

The Warranty of the product(s) shall be rendered null and void if:

a.    The Product is physically damaged.

b.    The Product(s) is modified, repaired, maintained and /or opened ,disassembled by any party other than MSC and/ or ASF i.e damage arising out of unauthorized modification, repair, and alteration.

c.    The Product(s) is operated and/or maintained in ways other than recommended by CIPL in the user manual. Product(s) operation outside the usage parameters stated in the user manual provided with the product;

d.    Any malfunction in the Product(s) resulting from inadequate safekeeping, storage at high/low temperatures or humidity, storage with mothballs or leakage of batteries.

e.    Any malfunction in the Product(s) resulting from exposure of the Product(s) to dirt, sand, water, moisture  including rust inside the Product(s) , fire and/ or shock, intense artificial light, or laser impact, corrosions due to any form of vapour or liquids, dropping of Product(s). ,

f.    The model No. or serial no. sticker of product(s) is removed, mutilated or tampered with.

g.    Any damage to the Product(s) arising out of use of any consumables or accessories other than those supplied by CIPL or its Authorized Dealers / Authorized Resellers / Authorized Online Resellers.

h.    Defect is the result of physical breakage, electric connection or electrical faults external to the product(s).

5. Limitation Of Liability

CIPL makes no other express warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this limited warranty. CIPL does not warrant that the operation of the product(s) will be uninterrupted or error-free. To the extent allowed by the Indian laws, CIPL disclaims all implied warranties or conditions, including any implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose.

CIPL’s maximum liability under this limited warranty is limited to the price of the product(s)or the cost of repair or replacement charges, whichever is lower.

Except as indicated above, in no event will CIPL be liable for

•    Indirect damage caused due to improper functioning of the product(s), including but not limited to lost profits or savings, business interruption, loss of data, recorded images/ videos , lost revenue,any business opportunity, loss of use,  or any other commercial or economic loss of any kind, or special, incidental, or consequential damages.

•   Incidental damages due to malfunction of the product(s) such as loss of photography expense or loss of profit etc.

•   Any claim made by a third party or made by customer on behalf of a third party.

•    Any damage that occurs as a result of customer’s failure to follow the directions in the Product(s) User manual.

This limitation of liability applies in all circumstances i.e. when damages are sought, a claim made under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised CIPL /its representative of the possibility of any such damages or even if such possibility were reasonably foreseeable.

6. Governing Laws

Any disputes arising in connection with this Limited Warranty shall be governed by the laws of India.
The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder.

1. Definitions

Unless the context otherwise requires, the following terms would have the prescribed meanings:

CIPL: Canon India Private Limited, a company duly registered under the Companies Act having its Registered Office at Unit No 214 to 218, 2nd Floor, Narain Manzil, Barakhamba Road, Connaught Place, New Delhi-110001.

Product(s): Canon Inkjet Single Function Printer (Inkjet SFP) and Multi-Function Printers (Inkjet MFP), Laser Single Function Printers(Laser SFP) and Multi-Function Printer(Laser MFP), Flatbed Scanners and Selphy Printers imported marketed and sold by CIPL, either directly or through its Authorized Dealers / Authorized Resellers.

Customer: An end-user (a person, firm , company or the legal entity) which purchases the Product(s) from CIPL or its Authorized Dealers / Authorized Resellers.

CIPL Authorised Service Centres (ASC) - CIPL Authorised Service Centres which are authorised to repair the products.

CIPL's Warranty for the Product(s) is only against any defects in the manufacturer's material or workmanship, which provide for the repair of the defective Products(s).

CIPL's warranty does not cover against any accidental damage, loss, acts of god, or misuse /abuse of the Product(s) or any other event not attributable to the manufacturer's material or workmanship or manufacture of the product.

2. Warranty Period

Product(s) is covered under one-year standard warranty from the date of Product(s) purchase by the customer except for Selphy printers which is covered under 6 months carry in warranty. Warranty period confirmation would be done through either Online Warranty Serial No. Tracking system (WMS) and/or Customer Invoice date or Product(s) installation date, whichever is earlier, but subject to the satisfaction of CIPL /CCC/ ASC.

If a Customer transfers the ownership of product(s) to another end user, the remainder of the warranty period may also transfer to the new owner subject to warranty period confirmation to the satisfaction of CIPL/CCC/ASC.

Customer shall be required to provide proof of purchase as a pre-condition for availing the warranty of the Product(s).

Table: Warranty term effective 1st April 2021

3. Warranty Type

Warranty may be either (a) Onsite or (b) Carry in.Onsite Warranty: Onsite Warranty service will be provided at the Customer's location.  

* However, the Customer location beyond municipal limit of the nearest CCC/ASC, will automatically be governed by Carry in warranty, irrespective of what has been mentioned in the above table A.

Carry-in Warranty: Carry-in Warranty service requires that the product(s) be brought to the CCC / ASC for diagnosis and repair. The Customer needs to carry the product(s) to the nearest CCC / ASC at its own cost. For further details contact CIPL Call Centre at 18601803366 / 18002083366.

4. Warranty Terms

Warranty is provided only on product(s) which are either purchased from CIPL or from CIPL Authorized Dealer / Reseller, which are imported, marketed and sold by CIPL.

The warranty is limited only to the manufacturing /workmanship defects in the Product(s).

The warranty does not cover accessories and consumables, like ink tanks, ink cartridges, ink bottles, maintenance cartridges, print heads (other than the ones which come along with the product inside the product box), toner cartridges, drum cartridges and Plastic/ Aesthetic parts.

Further, the drying up/clogging/exhaustion of consumables/cartridges/ink/ink tank are not covered under the warranty.

The warranty does not cover the replacement of the product(s) except for the Selphy printers in case it is not repairable.

Warranty does not cover warranty of functionality of the Product(s).

Warranty does not cover damage caused due to act of God & force majeure events including but not limited to fire or water damage, electrical disturbances etc.

Within warranty period, CIPL's CCC / ASC will repair or replace any defective part(s) of the Product(s), if required, to rectify the problem in the Product(s). CIPL reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the warranty services. The replaced part(s) shall become the property of CIPL.

In the event of repairs or replacement of any part(s), during the warranty period, the warranty shall thereafter continue only for the unexpired period of original warranty. The Warranty of the product(s) shall be rendered null and void if:

The Product is physically damaged

The Product is modified, repaired, maintained and /or disassembled by a party not authorized by CIPL i.e damage arising out of unauthorized modification, repair, and alteration.

The Product is installed, operated and/or maintained in ways other than recommended by CIPL in the user manual.

The Product is operated outside the usage parameters stated in the user manual provided with the product;

The site is not properly prepared or maintained;

The model No. or serial no. sticker of product is removed, mutilated or tampered with.

Any Non-original / Counterfeit / Duplicate Consumable(s)/Cartridges/Ink as well as compatibles, refills of consumables is used along with/in the Product(s). Any accessory is used other than those supplied by CIPL and/or its Authorized Dealers and Resellers.

Defect is the result of physical breakage, electric connection or electrical faults external to the product(s).

5. Limitation Of Liability

CIPL makes no other express warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this limited warranty. CIPL does not warrant that the operation of the product(s) will be uninterrupted or error-free. To the extent allowed by the Indian laws, CIPL disclaims all implied warranties or conditions, including any implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose. 

CIPL's maximum liability under this limited warranty is limited to the price of the product(s) or the cost of repair or replacement charges, whichever is lower. Except as indicated above, in no event will CIPL be liable for:

•    Indirect damage caused due to improper functioning of the product, including but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, or any other commercial or economic loss of any kind, or special, incidental, or consequential damages.

•    Any claim made by a third party or made by customer on behalf of a third party.

•    Any damage that occurs as a result of customer's failure to follow the directions in the User manual.

Product(s) is/are covered under standard warranty as per above table A. However in case any extended warranty is offered by CIPL at its sole discretion, then the Fixing Assembly shall not be covered under the scope of warranty for the Laser Printer Product(s).

This limitation of liability applies in all circumstances i.e. when damages are sought, a claim made under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised CIPL /its representative of the possibility of any such damages or even if such possibility were reasonably foreseeable.

6. Governing Laws

Any disputes arising in connection with this Limited Warranty shall be governed by the laws of India. The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder.

1.Definitions

Unless the context otherwise requires, the following terms would have the prescribed meanings: 

CIPL : Canon India Private Limited, a company duly registered under the Companies Act having its Registered Office at Unit No 214 to 218, 2nd Floor, Narain Manzil, Barakhamba Road, Connaught Place, New Delhi-110001.

Product(s) : Canon Projectors imported, marketed and sold by CIPL, either directly or through its Authorized Dealers / Authorized Resellers.

Customer : An end-user (a person, firm, company or any other legal entity in India) which purchases the Product(s) from CIPL or its Authorized Dealers / Authorized Resellers.

CIPL Authorised Service Centres (ASC) - CIPL Authorised Service Centres which are authorised to repair the product(s).

Canon Care Centres (CCC) - Canon exclusive service centres which are authorised to provide repair, maintenance and warranty services for the product(s). 

CIPL's Warranty for the Product(s) is only against any defects in the manufacturer's material or workmanship, which provide for the repair of the defective Products(s). CIPL's warranty does not cover against any accidental damage, loss, acts of god, or misuse /abuse of the Product(s) or any other event not attributable to the manufacturer's material or workmanship or manufacture of the product.

2. Warranty Period

The warranty period for the Product(s) is as below:

Warranty period confirmation would be done through Online Warranty Serial No. Tracking system (Service Edge) or Customer Invoice date and/or Product(s) installation date, whichever is earlier, but subject to the satisfaction of CIPL/CCC/ASC.

If a Customer transfers the ownership of Product(s) to another end user, the remainder of the warranty period will also be transferred to the new owner.

Customer shall be required to provide proof of purchase as a pre-condition for availing the warranty of the Product(s).

3. Warranty Type

Warranty may be either (a) Onsite or (b) Carry in, depending upon the Customer's location.
Onsite Warranty : Onsite Warranty service will be provided at the Customer's location. Onsite warranty is limited to the location(s) which is within the municipal limit of the nearest CCC/ASC.

The Customer location beyond municipal limit of the nearest CCC/ASC ,will automatically be governed by Carry-in warranty.

Carry-in Warranty : Carry-in Warranty service requires that the Product(s) be brought to the CCC / ASC for diagnosis and repair. The Customer needs to carry the Product(s) to the nearest CCC / ASC at its own cost.

For further details contact CIPL Call Centre at 1860 180 3366 and 1800 208 3366.

4. Warranty Terms

Warranty is provided only on product(s) which are imported, marketed and sold by CIPL through its Authorized Dealer / Reseller.

The warranty is limited only to the manufacturing /workmanship defects in the Product(s).

The warranty does not cover accessories.

The warranty does not cover the replacement of the Product(s).

Warranty does not cover damage caused due to act of God & force majeure events including but not limited to fire or water damage, electrical disturbances, accident, misuse, thunderstorm, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the Product(s), burglary, theft etc. Within warranty period CCC / ASC will repair or replace any defective part(s) of the Product(s), if required, to rectify the problem in the Product(s). CIPL reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the warranty services. The replaced part(s) shall become the property of CIPL.

In the event of repairs or replacement of any part(s), during the warranty period, the warranty shall thereafter continue only for the unexpired period of original warranty.

The Warranty of the product(s) shall be rendered null and void if:

The Product is physically damaged.

The Product(s) is modified, repaired, maintained and /or disassembled by a party not authorized by CIPL i.e. damage arising out of unauthorized modification, repair, and alteration.

The Product(s) is installed, operated and/or maintained in ways other than recommended by CIPL in the user manual. Product(s) operation outside the usage parameters stated in the user manual provided with the Product(s);

Improper site preparation or maintenance;

The model No. and/or serial no. sticker of Product(s) is removed, mutilated or tampered with.

Use of any accessories other than those supplied by CIPL Authorized Dealers/Resellers.

Defect is the result of physical breakage, electric connection or electrical faults external to the product(s).

5. Limitation Of Liability

CIPL makes no other express warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this limited warranty. CIPL does not warrant that the operation of the product(s) will be uninterrupted or error-free. To the extent allowed by the Indian laws, CIPL disclaims all implied warranties or conditions, including any implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose.

CIPL's maximum liability under this limited warranty is limited to the price of the Product(s) or the cost of repair or replacement charges, whichever is lower. Except as indicated above, in no event shall CIPL be liable for:

a) Indirect damage caused due to improper functioning of the Product(s), including but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, or any other commercial or economic loss of any kind, or special, incidental, or consequential damages/loss.

b) Any claim made by a third party or made by customer on behalf of a third party.

c) Any damage that occurs as a result of Customer's failure to follow the directions in the User manual.

This limitation of liability applies in all circumstances i.e. when damages are sought, a claim made under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised CIPL/ its representative of the possibility of any such damages or even if such possibility were reasonably foreseeable.

6. Governing Laws

Any disputes arising in connection with this Limited Warranty shall be governed by the laws of India. The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder.

1. Definitions

Unless the context otherwise requires, the following terms would have the prescribed meanings:

CIPL : Canon India Private Limited, a company duly registered under the Companies Act having its Registered Office at Unit No 214 to 218 , 2nd Floor, Narain Manzil , Barakhamba Road, Connaught Place, New Delhi-110001

Product(s) : Canon DR Scanners imported marketed and sold by CIPL, either directly or through its Authorized Dealers / Authorized Resellers including Authorised Online Resellers. Refer the Authorized Dealers / Authorized Resellers / Authorized Online Resellers list at CIPL Website i.e. in.canon. Canon DR Scanners purchased out of India is not covered under Product definition and accordingly not eligible for CIPL Warranty.

Customer : An end-user (a person, firm, company or the legal entity) which purchases the Product(s) from CIPL or its Authorized Dealers / Authorized Resellers/ Authorized Online Resellers.

CIPL Authorised Service Centres (ASC) - CIPL Authorised Service Centres which are authorised to repair the products.

Canon Care Centres (CCC) - Canon exclusive service centres which are authorised to provide repair, maintenance and warranty services for the products.

CIPL's Warranty for the Product(s) is only against any defects in the manufacturer's material or workmanship, which provide for the repair of the defective Products(s). CIPL's warranty does not cover against any accidental damage, loss, acts of god, or misuse /abuse of the Product(s) or any other event not attributable to the manufacturer's material or workmanship or manufacture of the product.

2. Warranty Period

Product(s) is covered under one year standard warranty from the date of Product(s) purchase by the customer. Warranty validation / Warranty period confirmation would be done through either Online Warranty Serial No. Tracking system (Service Edge) or Warranty Card and Customer Invoice date or Product(s) installation date, whichever is earlier, but subject to the satisfaction of CIPL /CCC/ ASC.

If a Customer transfers the ownership of product(s) to another end user, the remainder of the warranty period may also transfer to the new owner.

Customer shall be required to provide proof of purchase including Warranty Card of the Product(s), as a pre-condition for availing the warranty of the Product(s).

3. Warranty Type

Warranty may be either (a) Onsite or (b) Carry in, depending upon the Customer's location.

Onsite Warranty : Onsite Warranty service will be provided at the Customer's location. Onsite warranty is limited to the location(s) which is within the municipal limit of the nearest CCC/ASC. The Customer location beyond municipal limit of the nearest CCC/ASC ,will automatically be governed by Carry in warranty.

Carry-in Warranty : Carry-in Warranty service requires that the product(s) be brought to the CCC/ASC for diagnosis and repair. The Customer needs to carry the product(s) to the nearest CCC/ASC at its own cost.

For further details contact CIPL Call Centre at 1860 180 3366 and 1800 208 3366.

4. Warranty Terms

Warranty is provided only on product(s) which are purchased from CIPL Authorized Dealer / Reseller/ Authorized Online Resellers.

The warranty is limited only to the manufacturing /workmanship defects in the Product(s) The warranty does not cover accessories and consumables, like ink tanks, ink cartridges, Contact Image Sensor (CIS) unit, rollers and Plastic/ Aesthetic parts.

The warranty does not cover the replacement of the product(s).

Warranty does not cover warranty of functionality of the Product(s)

Warranty does not cover damage caused due to act of God & force majeure events including but not limited to fire or water damage, electrical disturbances etc.

Within warranty period, CCC/ASC will repair or replace any defective part(s) of the Product(s), if required, to rectify the problem in the Product(s). CIPL reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the warranty services. The replaced part(s) shall become the property of CIPL.

In the event of repairs or replacement of any part(s), during the warranty period, the warranty of the Product shall thereafter continue only for the unexpired period of original warranty.

The Warranty of the product(s) shall be rendered null and void if:

The Product is physically damaged

The Product is modified, repaired, maintained and /or opened, disassembled by a party not authorized by CIPL i.e. damage arising out of unauthorized modification, repair, and alteration.

The Product is installed, operated and/or maintained in ways other than recommended by CIPL in the user manual. Product operation outside the usage parameters stated in the user manual provided with the product;

Improper site preparation or maintenance;

The model No. or serial no. sticker of product is removed, mutilated or tampered with.

Use of Non-original / Counterfeit / Duplicate Consumable(s) as well as compatibles, refills of consumables along with the Product(s). Use of any accessories other than those supplied by CIPL Authorized Resellers.

Defect is the result of physical breakage, electric connection or electrical faults external to the product(s).

5. Limitation Of Liability

CIPL makes no other express warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this limited warranty. CIPL does not warrant that the operation of the product(s) will be uninterrupted or error-free. To the extent allowed by the Indian laws, CIPL disclaims all implied warranties or conditions, including any implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose.

CIPL's maximum liability under this limited warranty is limited to the price of the product(s) or the cost of repair or replacement charges, whichever is lower. Except as indicated above, in no event will CIPL be liable for:

a) Indirect damage caused due to improper functioning of the product, including but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, or any other commercial or economic loss of any kind, or special, incidental, or consequential damages.

b) Any claim made by a third party or made by customer on behalf of a third party.

c) Any damage that occurs as a result of customer's failure to follow the directions in the User manual.

Product(s) is covered under one year standard warranty. Any extended warranty may be offered only at the sole discretion of. Parts not covered under the standard warranty will not be covered under the extended warranty offered by CIPL.

This limitation of liability applies in all circumstances i.e. when damages are sought, a claim made under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised CIPL /its representative of the possibility of any such damages or even if such possibility was reasonably foreseeable.

6. Governing Laws

Any disputes arising in connection with this Limited Warranty shall be governed by the laws of India. The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder.

1. Definitions

Unless the context otherwise requires, the following terms would have the prescribed meanings:

CIPL : Canon India Private Limited, a company duly registered under the Companies Act having its Registered Office at Unit No 214 to 218, 2nd Floor, Narain Manzil , Barakhamba Road, Connaught Place, New Delhi-110001.

Product(s) : Canon Network Video Surveillance Camera imported, marketed and sold by CIPL, directly or through its Authorized Dealers / Authorized Resellers.

Customer : An end-user (a person, firm, company or any other legal entity in India) which purchases the Product(s) for its use from CIPL or its Authorized Dealers / Authorized Resellers.

Master Service Centre (MSC) - CIPL owned Master Service Centre which are authorised to repair the Product(s).

Authorised Service Franchisee (ASF) - CIPL Authorised Service Franchisee which are authorised to repair the Product(s).

CIPL’s Warranty for the Product(s) is only against any defects in the manufacturer's material or workmanship, which provide for the repair of the defective Products(s).

CIPL’s warranty does not cover against any accidental damage, loss, acts of god, or misuse /abuse of the Product(s) or any other event not attributable to the manufacturer's material or workmanship or manufacture of the product.

2. Type of Warranty

Carry-in Warranty : Carry-in Warranty service requires that the Product(s) be brought by the Customer to the MSC/ASF for diagnosis and repair. The Customer needs to carry the Product(s) to the nearest MSC/ASF at its own cost.

For further details contact CIPL Call Centre at 1860 180 3366 and 1800 208 3366.

3. Warranty Period

Product(s) is covered under three year’s standard warranty from date of purchase by the Customer. Warranty period confirmation shall be done through either Online Warranty serial no tracking system (Service Edge) or Warranty Card and Customer Invoice date.

If a Customer transfers the ownership of Product(s) to another end user, the remainder of the warranty period will also be transferred to the new owner.

Customer shall be required to provide proof of purchase including Warranty Card as a pre-condition for availing the warranty of the Product(s).

4. Warranty Terms

Warranty is provided only on Product(s) which are imported, marketed and sold by CIPL through its Authorized Dealer / Reseller.

Warranty is limited only to the manufacturing /workmanship defects in the Product(s).

Warranty does not cover accessories.

Warranty does not cover the replacement of the Product(s).

Warranty does not cover warranty of functionality of the Product(s) Warranty does not cover damage caused due to act of God & force majeure events including but not limited to fire or water damage, electrical disturbances, accident, misuse, thunderstorm, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the Product(s), burglary, theft etc.

Within warranty period MSC/ASF will repair or replace any defective part(s) of the Product(s), if required, to rectify the problem in the Product(s). CIPL reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the warranty services. The replaced part(s) shall become the property of CIPL.

In the event of repairs or replacement of any part(s), during the warranty period, the Warranty of the Product shall thereafter continue only for the unexpired period of the original warranty.

The Warranty of the product(s) shall be rendered null and void if:

The Product(s) is physically damaged.

The Product(s) is modified, repaired, maintained and /or opened, disassembled by any party other than MSC /ASF i.e. damage arising out of unauthorized modification, repair, and alteration.

The Product(s) is operated and/or maintained in ways other than recommended by CIPL in the user manual. Product operation outside the usage parameters stated in the user manual provided with the product;

Any multifunction in the Product(s) resulting from inadequate safekeeping, mishandling, accident, improper maintenance, storage at high temperatures or humidity, leakage of batteries , defect in electric connection or electrical faults external to the product(s).

Any malfunction in the Product(s) resulting from exposure of the Product to dirt, water including rust inside the Product, dropping, fire and shock.

Any damage to the Product(s) arising out of unauthorized modification or alteration, repair or use of any parts or accessories other than those supplied by CIPL Authorized Dealers / Authorized Resellers.

The model no or serial no sticker of the Product(s) is removed, mutilated or tampered with.

5. Limitation Of Liability

CIPL makes no other express warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this limited warranty. CIPL does not warrant that the operation of the Product(s) will be uninterrupted or error-free. To the extent allowed by the Indian laws, CIPL disclaims all implied warranties or conditions, including any implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose

CIPL's maximum liability under this limited warranty is limited to the price of the Product(s) or the cost of repair or replacement charges, whichever is lower.

Except as indicated above, in no event shall CIPL be liable for:

a) Any Indirect damage caused due to improper functioning of the Product(s), including but not limited to lost profits or savings, business interruption, business loss, loss of data, lost revenue, loss of use, or any other commercial or economic loss of any kind, or any special, incidental, or consequential damages/loss.

b) Any claim made by a third party or made by customer on behalf of a third party.

c) Any damage that occurs as a result of Customer's failure to follow the directions in the User manual.

This limitation of liability applies in all circumstances i.e. when damages are sought, a claim made under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised CIPL/ its representative of the possibility of any such damages or even if such possibility were reasonably foreseeable.

6. Governing Laws

Any disputes arising in connection with this Limited Warranty shall be governed by the laws of India. The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder.

1. Definitions

Unless the context otherwise requires, the following terms would have the prescribed meanings:

CIPL : Canon India Private Limited, a company duly registered under the Companies Act having its Registered Office at Unit No. 214 to 218 , Second Floor, Narain Manzil, Barakhamba Road , Connaught Place, New Delhi-110001.

Product(s) : Rayo Mini Projector* distributed by CIPL, either directly or through its Authorized Dealers / Authorized Resellers including Authorised Online Resellers . Refer the Authorized Dealers / Authorized Resellers / Authorized Online Resellers list at CIPL Website i.e in.canon. Rayo Mini Projector purchased out of India is not covered under Product definition and accordingly not eligible for CIPL Warranty.

Customer : An end-user (a person , firm , company or the legal entity) which purchases the Product(s) from CIPL or its Authorized Dealers / Authorized Resellers / Authorized Online Resellers.

Canon Collection Centre : Canon Collection Centre within the territory of India, which collect the product(s) for repair and send the Product(s) for repair to CIPL’s Master Service Centres / CIPL Service Dealer’s Master Service Centre .

Authorised Service Centre (ASC) : Canon authorized services center within the territory of India, which collect the product(s) for repair and service and in case the Product(s) could not be repaired by ASC, send Product(s) for repair to CIPL’s Master Service Centres.

Master Service Centre : CIPL’s Master Service Centre / CIPL Service Dealer’s Master Service Centre (MSC).

CIPL’s Warranty for the Product(s) is only against any defects in the manufacturer's material or workmanship, which provide for the repair of the defective Products(s).

CIPL’s warranty does not cover against any accidental damage, loss, acts of god, or misuse /abuse of the Product(s) or any other event not attributable to the manufacturer's material or workmanship or manufacture of the product.

*Rayo i5 is only compatible with (i) Android version 4.2.2 to 7.0, onwards and (ii) iOs 4.2 - 11.2.6. If a new iOS is launched, based on compatibility a firmware upgrade would be required. To get the iOS firmware installed it is recommended that customer visit any of the nearest Canon Collection Center or ASCs or MSCs.

2. Warranty Period

Product(s) is covered under one year standard warranty from the date of Product(s) purchase by the customer. Warranty validation / Warranty period confirmation would be done through either Online Warranty Serial No. Tracking system or Customer Invoice date. If a Customer transfers the ownership of product(s) to another end user, the remainder of the warranty period may also transfer to the new owner. Customer shall be required to provide proof of purchase including of the Product(s) , as a pre-condition for availing the warranty of the Product(s).

3. Warranty Type

Warranty shall always be Carry in Warranty
Carry-in Warranty : Carry-in Warranty service requires that the Product(s) be brought to the MSC/Canon Collection Centre . The Customer needs to carry the product(s) to the nearest MSC/ Canon Collection Centre at its own cost.

For further details contact CIPL Call Centre at 1860 180 3366 and 1800 208 3366.

4. Warranty Terms

Warranty is provided only on Product(s) which are purchased from CIPL Authorized Dealer / Reseller / Authorized Online Resellers

The warranty is limited only to the manufacturing /workmanship defects in the Product(s).

The warranty does not cover accessories like tripod, cables etc .

Warranty does not cover warranty of functionality of the Product(s)

Warranty does not cover damage caused due to act of God & force majeure events including but not limited to fire or water damage, electrical disturbances etc.

Within warranty period, MSC will repair or replace any defective part(s) of the Product(s), if required, to rectify the problem in the Product(s). CIPL reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the warranty services. The replaced part(s) shall become the property of CIPL.

In the event of repairs or replacement of any part(s), during the warranty period, the warranty of the Product shall thereafter continue only for the unexpired period of original warranty.

The Warranty of the product(s) shall be rendered null and void if:

The Product is physically damaged

The Product is modified, repaired, maintained and /or opened ,disassembled by any party other than MSC i.e damage arising out of unauthorized modification, repair, and alteration.

The Product is operated and/or maintained in ways other than recommended by CIPL in the user manual. Product operation outside the usage parameters stated in the user manual provided with the product;

Any malfunction in the Product resulting from inadequate safekeeping, storage at high temperatures or humidity, or storage with mothballs.

Any malfunction in the Product resulting due to leakage of batteries from inadequate safekeeping, storage at high temperatures or humidity.

Any malfunction in the Product resulting from exposure of the Product to dirt, sand, water including rust / fungus inside the Product , fire and/ or shock

The model No. or serial no. sticker of product is removed, mutilated or tampered with.

Any damage to the Product arising out of use of any accessories other than those supplied by Authorized Dealers / Authorized Resellers / Authorized Online Resellers

Defect is the result of physical breakage, electric connection or electrical faults external to the Product(s).

5. Limitation Of Liability

CIPL makes no other express warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this limited warranty. CIPL does not warrant that the operation of the Product(s) will be uninterrupted or error-free. To the extent allowed by the Indian laws, CIPL disclaims all implied warranties or conditions, including any implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose.

CIPL's maximum liability under this limited warranty is limited to the price of the Product(s) or the cost of repair or replacement charges, whichever is lower.

Except as indicated above, in no event will CIPL be liable for:

a) Indirect damage caused due to improper functioning of the Product, including but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, or any other commercial or economic loss of any kind, or special, incidental, or consequential damages.

b) Any Incidental damages due to malfunction of the Product.

c) Any claim made by a third party or made by customer on behalf of a third party.

d) Any damage that occurs as a result of customer’s failure to follow the directions in the User manual.

This limitation of liability applies in all circumstances i.e. when damages are sought, a claim made under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised CIPL /its representative of the possibility of any such damages or even if such possibility were reasonably foreseeable.

6. Governing Laws

Any disputes arising in connection with this Limited Warranty shall be governed by the laws of India. The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder.

1. Definitions

Unless the context otherwise requires, the following terms would have the prescribed meanings:

CIPL: Canon India Private Limited, a company duly registered under the Companies Act having its Registered Office at Unit No 214 to 218, 2nd Floor, Narain Manzil, Barakhamba Road, Connaught Place, New Delhi-110001.

Product(s): Canon imageRunner (iR) series A4/A3 Laser Multifunction Device (MFD)  imported, marketed and sold by CIPL, either directly or through its Authorised Dealers / Authorised Resellers / Authorised Third party System Integrators.

Customer: An End-user which purchases the Product(s) either directly from CIPL or from its Authorized Dealers / Authorized Resellers / Authorized Third party System Integrators

Apart from CIPL, CIPL’s authorized Sales and Service Dealers /Service Provider (ASP) are only authorized to provide repair, maintenance, warranty services for the Product(s).

2. Warranty Period

Warranty term effective 1st October 2021

Product(s) is covered under standard warranty term as specified for each model of the MFDs in the below schedule (“Warranty Period”). Warranty Period shall commence from the date of invoice to End Customer or date of installation of the Product, whichever is earlier.  

Schedule

If a Customer transfers the ownership of product(s) to another end user, the remainder of the Warranty Period shall  be transfered to the new owner.

Customer shall be required to provide proof of purchase (a commercially valid purchase invoice/ Tax invoice) as a pre-condition for availing the warranty of the Product(s).

3. Warranty Type

Onsite Warranty: Onsite Warranty service will be provided at the Customer's location as mentioned below:

Product directly sold by CIPL or its Authorised Third Party System Integrators:

• By service engineers of CIPL or service engineers of ASPs at the sole discretion of CIPL

Products sold by CIPL’s Authorised Dealers / Authorized Resellers:

• By service engineers of the Authorised Dealer who has sold the Product either directly to the Customer or to Authorised Resellers for subsequent sale to the Customer.

4. Warranty Terms

Warranty is provided only on Product(s) which are either directly purchased from CIPL or from CIPL Authorized Dealer / Authorised Reseller / Authorised Third Party System Integrator.

The warranty is limited only to the manufacturing /workmanship defects in the Product(s).

CIPL's warranty does not cover against any accidental/physical damage to the Product(s), loss to the  Product(s) due to acts of god and/or misuse /abuse of the Product(s) or due to any other reasons/ event not attributable to the manufacturer's material or workmanship or manufacture of the product.

The warranty does not cover accessories and consumables, including  drum units, toners, fixing assembly, paper pickup, feed and separation roller or pads, starters/developer units.

The warranty does not cover the replacement of the Product(s).

Warranty does not cover warranty of functionality of the Product(s).

Warranty does not cover software which are an integral part of the Product(s) and/or add-on software which are added to the Product(s) including device drivers.

Warranty does not cover installation support which shall be provided on chargeable basis and following are the applicable charges:

Warranty does not cover any preventive maintenance support which shall be provided on chargeable basis. The applicable charges at the prevailing rates on the date of service request shall apply.

The repair of the Product(s) which are not covered under warranty or the defects / damages not covered under warranty or the warranty  void cases as mentioned herein shall be on chargeable basis. The applicable charges at the prevailing rates on the date of service request shall apply.

Within Warranty Period, CIPL's / ASP or Authorised Dealer will repair or replace any defective part(s) of the Product(s), if required, to rectify the problem in the Product(s). CIPL / ASP or Authorised Dealer reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the warranty services. The replaced part(s) shall become the property of CIPL.

In the event of repairs or replacement of any part(s) of the Product(s), during the Warranty Period, the warranty shall thereafter continue only for the unexpired period of original warranty.

The Warranty of the Product(s) shall be rendered null and void if: 

The Product(s) is physically damaged.

The Product(s) is installed by a party not authorized by CIPL, operated and/or maintained in ways other than recommended by CIPL in the user manual.

The Product(s) is modified, repaired, maintained and /or disassembled/dis installed  by a party not authorized by CIPL i.e damage arising out of unauthorized modification, repair, and alteration.The defects occasioned by the use of supplies like toner and drum units, and spare / parts, which has not been supplied / purchased by/ from CIPL / ASP / Authorised Dealer / Authorised Reseller.

The defects occasioned due to use of media other than recommended paper by Customer resulting in low yields of parts, consumables and/ or drum.The defects occasioned due to damage of the Product(s) by the outside factor not under control of CIPL / ASP / Authorised Dealer or for which CIPL/ ASP / Authorised Dealer is not responsible.

The defects/damages occasioned due to use of Electrical stabilizer/UPS by Customer other than recommended Electrical stabilizer/UPS.

The defects / part failures due to poorly maintained site/ environment conditions including damage caused by rodents, pests, faulty air-conditioning, UPS/ input supply or earthing connection or long shutdown of  the Product(s).

The Product(s) is operated outside the usage parameters stated in the user manual provided with the Product(s).

The model No. or serial no. sticker of Product(s) is removed, mutilated or tampered with.Use of any Non-original / Counterfeit / Duplicate Consumable(s)/Toner as well as compatibles, refills of consumables is used along with/in the Product(s).

Any accessory is used other than those supplied by CIPL and/or its ASPs or Authorised Dealers or Authorised Resellers or Authorised Third Party System Integrators.

Defect is the result of physical breakage, electric connection or electrical faults external to the Product(s).

5. Limitation Of Liability

CIPL makes no other express warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this limited warranty. CIPL does not warrant that the operation of the Product(s) will be uninterrupted or error-free. To the extent allowed by the Indian laws, CIPL disclaims all implied warranties or conditions, including any implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose.

CIPL's maximum liability under this limited warranty is limited to the price of the product(s) or the cost of repair or replacement charges, whichever is lower. In no event will CIPL be liable for:

• Indirect damage caused due to improper functioning of the product, including but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, or any other commercial or economic loss of any kind, or special, incidental, or consequential damages.
• Any claim made by a third party or made by customer on behalf of a third party.
• Any damage that occurs as a result of customer's failure to follow the directions in the User manual.

This limitation of liability applies in all circumstances i.e. when damages are sought, a claim made under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised CIPL /its representative of the possibility of any such damages or even if such possibility were reasonably foreseeable.

6. Governing Laws

Any disputes arising in connection with this Limited Warranty shall be governed by the laws of India. The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder.

1. Definitions

Extended Warranty is an extension of warranty after the expiry of the standard warranty of the product or expiry of the already procured Extended Warranty .The duration of this extended warranty will be for the period of 1 year/2 years/3 years as opted by the customer against payment of appropriate charges effective from the expiry date of standard warranty.

Extended Warranty Pack To be eligible for Extended Warranty, Product(s) must be already covered under the original standard warranty, as applicable from the date of purchase

Additional Extended Warranty Pack To be eligible for Additional Extended Warranty, Product(s) must be already covered under the Extended Warranty (procured earlier), as applicable from the date of purchase of the Extended Warranty and has not been declared End of Life / End of Service (EOL) by Canon India Private Limited.

2. Extended Warranty Period

The duration of the Extended Warranty will be for the period of One (1) year or Two (2) years or Three (3) year, as may have been chosen / opted by the Customer on the payment of applicable charges at the time of purchase of Extended Warranty pack by the Customer.

3. Extended Warranty Type

Carry In as defined under Extended Warranty Support Service Terms and Conditions Carry-in Warranty: Carry-in Warranty service requires that the product(s) be brought to the CCC / MSC / Canon Collection Centre. The Customer needs to carry the product(s) to the nearest CCC / MSC / Canon Collection Centre at its own cost. For further details contact CIPL Call Centre at 1860 180 3366 and 1800 208 3366.

4. Extended Warranty Terms

Extended Warranty is provided, only on Product(s), which are purchased from CIPL Authorized Dealer / Reseller.

The Extended warranty is limited only to the manufacturing / workmanship defects in the Product(s).

The Extended Warranty does not cover: Camera Body, Accessories and consumables including camera case, strap, lens cap, charger, batteries, shutter assembly and other ancillary parts, accessories and consumables having specific life cycle. The Extended Warranty does not cover the replacement of the Product(s). The Extended Warranty does not cover warranty of functionality of the Product(s).

Extended Warranty does not cover damage caused due to act of God & force majeure events including but not limited to damage caused due to fire, water, electrical disturbances, moisture and fungus etc. This Extended Warranty does not cover the malfunction results from the use of the Product(s) in conjunction with any accessories, products or ancillary or peripheral equipment, or where it is determined by CIPL that there is no fault with the Product(s) itself.

Within Extended Warranty period, CIPL's service centers shall repair or replace any defective part(s) of the Product(s), if required, in order to rectify the problem in the Product(s), if any. CIPL reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the Extended Warranty services. The replaced part(s) shall become the property of CIPL. In the eventuality any repairs or replacement of any part(s) in the Product(s) is done, during the term (as may be chosen by the Customer) of the Extended Warranty, it is understood by the Customer that the warranty for the Product shall thereafter continue, only for the unexpired term in accordance with Extended Warranty period chosen by the Customer.

The Extended Warranty of the Product(s) will become null and void if:

In addition to the standard warranty T&C and exclusions therein under, the warranty will be rendered null and void in case of the following: Product is physically damaged

Product is modified, repaired, maintained and/or disassembled by a party not authorized by Canon India Pvt. Ltd.

Product is operated and/or maintained in ways other than recommended by Canon In the user manual in writing The model no. or serial no. sticker of the product is removed, mutilated or tampered with Any damage arising out of authorized modification or alteration, repair or use of any consumables or accessories other than those supplied by Canon India/ Canon India authorised channel Any malfunction resulting from exposure to dirt, sand, water, fire and/ or shock Any multifunction resulting from inadequate safekeeping, storage at high temperatures or humidity, storage with mothballs or leakage of batteries.

5. Limitation of Liability

CIPL makes no other express Warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this Extended Warranty, as may be chosen by the Customer. CIPL does not warrant that the operation of the Product(s) will be uninterrupted or error-free. To the extent allowed by the Indian laws, CIPL disclaims all implied warranties

or conditions, including any implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose.

CIPL's maximum liability under this Extended Warranty is limited to the price of the Product(s) or the cost of repair or replacement charges, whichever is lower. Except as indicated above, in no event will CIPL be liable for:

a) Indirect damage caused due to improper functioning of the Product, including but not limited to loss of profits or savings, business interruption, loss of data, lost revenue, loss of use, or any other commercial or economic loss of any kind, or special, incidental, or consequential damages whatsoever.

b) Any claim made by a third party or made by customer on behalf of a third party.

c) Any damage that occurs as a result of customer's failure to follow the directions in the User manual.

This limitation of liability applies in all circumstances, when the damages are sought and a claim is made under this Extended Warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised CIPL / its representative of the possibility of any such damages or even if such possibility was reasonably foreseeable.

6. Governing Laws

Any disputes arising in connection with this Agreement with respect to the Product(s), will be governed by the laws of India through a regular judicial process. The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder.

1. Definitions

Extended Warranty is an extension of warranty after the standard warranty of the product is expired. The duration of this extended warranty will be valid for the period of 1 year/2 years/3 years (as opted by the customer against payment of appropriate charges effective from the expiry date of standard warranty) or Print life of the product whichever is earlier. The print life of the Products can be checked from the links mentioned under Exhibit II.

Exhibit I: Print Life of the Products
 

Exhibit II: Checking the Print Life of the product

Note: Extended Warranty can be procured at any time before the standard warranty of the product is expired subject to the print life of the specific products.

2. Extended Warranty Period

The duration of the Extended Warranty will be for the period of One (1) year or Two (2) years or Three (3) year, as may have been chosen / opted by the Customer on the payment of applicable charges at the time of purchase of Extended Warranty pack by the Customer.

3. Extended Warranty Type

The customer may avail the Extended Warranty for the specified products mentioned in https://edge.canon.co.in/resourceContent/CarePack%20Eligibility%20List.pdf. The extended warranty services can be availed either (a) Onsite or (b) Carry-In; as more expressly defined below, which shall be based upon the Customer's location or service eligibility of a specific product model. The extended warranty services shall be under the same terms and conditions as provided under the standard warranty services provided by CIPL. For details pertaining to standard warranty conditions please visit https://in.canon/en/consumer/web/warrantytermsandconditions.

Onsite Warranty: Onsite Warranty service will be provided depending on the customer’s location and the onsite service eligibility as determined by CIPL in a manner described in https://edge.canon.co.in/resourceContent/CarePack%20Eligibility%20List.pdf , In the eventuality the Customer location is not covered under the onsite service network, then the extended warranty shall be governed under the Carry-In warranty which is provided as under.

Carry-in Warranty: Carry-in Warranty service would be applicable if the Customer location is not covered under the onsite service network of CIPL or the specific product model is not covered under the onsite support. In such an event the Customer shall bring their Product(s) to the nearest CIPL Authorized Service Center (ASC) and the customer shall bear such logistics expenses as applicable.

4. Extended Warranty Terms

Extended Warranty is provided, only on Product(s), which are purchased from CIPL Authorized Dealer / Reseller.

The Extended warranty is limited only to the manufacturing / workmanship defects in the Product(s).

The Extended Warranty does not cover:

1. Accessories, such as Plastic / Aesthetic parts or covers, power adapters and consumables, including but not limited to ink tanks / toner cartridges, drum, fixing film assembly, print head, Retard Rollers, waste ink pad, maintenance kit, etc.

2. The Extended Warranty does not cover the replacement of the Product(s).

3. The Extended Warranty does not cover warranty of functionality of the Product(s).

4. Extended Warranty does not cover damage caused due to act of God & force majeure events including but not limited to damage caused due to fire, water, electrical disturbances, etc.

5. This Extended Warranty does not cover the malfunction results from the use of the Product(s) in conjunction with any accessories, products or ancillary or peripheral equipment, or where it is determined by CIPL that there is no fault with the Product(s) itself.

6. Within Extended Warranty period, CIPL's CASP / CASC will repair or replace any defective part(s) of the Product(s), if required, in order to rectify the problem in the Product(s), if any. CIPL reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the Extended Warranty services. The replaced part(s) shall become the property of CIPL.

7. In the eventuality any repairs or replacement of any part(s) in the Product(s) is done, during the term (as may be chosen by the Customer) of the Extended Warranty, it is understood by the Customer that the warranty for the Product shall thereafter continue, only for the unexpired term in accordance with Extended Warranty period chosen by the Customer.

The Extended Warranty of the Product(s) will become null and void if:

1. The Product(s) is physically damaged;

2. The Product(s) is modified, repaired, maintained and / or disassembled by a party not authorized by CIPL i.e. damage arising out of unauthorized modification, repair, alteration, whatsoever as the case may be;

3. The Product(s) is installed, operated and / or maintained in ways other than the way as has been recommended by CIPL in the user manual of such Product(s).

4. The model No. or serial no. sticker of product is removed, mutilated or tampered with.

5. Use of Non-original / Counterfeit / Duplicate Consumable(s) as well as compatibles, refills of consumables along with the Product(s). Use of any accessories other than those supplied by CIPL Authorized Resellers.

6. Defect is the result of physical breakage, electric connection or electrical faults external to the Product(s).

7. The Print Count of the specified product models exceeds the Print Life of the Products as set out under Exhibit [ 1 ]. In such cases, the product shall not be covered under the extended warranty and the customer has to bear the repairing charges on its own.  

5. Limitation of Liability

CIPL makes no other express Warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this Extended Warranty, as may be chosen by the Customer. CIPL does not warrant that the operation of the Product(s) will be uninterrupted or error-free. To the extent allowed by the Indian laws, CIPL disclaims all implied warranties or conditions, including any implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose. CIPL's maximum liability under this Extended Warranty is limited to the price of the Product(s) or the cost of repair or replacement charges, whichever is lower.

Except as indicated above, in no event will CIPL be liable for:

a) Indirect damage caused due to improper functioning of the Product, including but not limited to loss of profits or savings, business interruption, loss of data, lost revenue, loss of use, or any other commercial or economic loss of any kind, or special, incidental, or consequential damages whatsoever.

b) Any claim made by a third party or made by customer on behalf of a third party.

c) Any damage that occurs as a result of customer's failure to follow the directions in the User manual.

This limitation of liability applies in all circumstances, when the damages are sought and a claim is made under this Extended Warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised CIPL / its representative of the possibility of any such damages or even if such possibility was reasonably foreseeable.

6. Governing Laws

Any disputes arising in connection with this Agreement with respect to the Product(s), will be governed by the laws of India through a regular judicial process. The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder

1. Definitions

Extended Warranty is an extension of warranty after the standard warranty of the product is expired. The duration of this extended warranty will be for the period of 1 year/2 years/3 years as opted by the customer against payment of appropriate charges effective from the expiry date of standard warranty.

Extended Warranty can be procured at any time before the standard warranty of the product is expired.

2. Extended Warranty Period

The duration of the Extended Warranty will be for the period of One (1) year or Two (2) years or Three (3) year, as may have been chosen / opted by the Customer on the payment of applicable charges at the time of purchase of Extended Warranty pack by the Customer.

3. Extended Warranty Type

Extended Warranty may be either (a) Onsite (defined below) (b) Carry-In (defined below), which shall be depending upon the Customer's location.

Onsite Warranty : Onsite Warranty service will be provided at the Customer's location, if the Customer's location is within the municipal limit of the nearest CIPL Authorized Service Provider ("CASP") / CIPL Authorized Service Centre ("CASC"). In the eventuality the Customer location is beyond the municipal limit of the nearest CASP / CASC, then automatically the Warranty shall be governed under the Carry-In warranty which is provided as under.

Carry-in Warranty : Carry-in Warranty service would be applicable if the Customer location is beyond municipal limit of the nearest CASP / CASC. In such an event the Customer will be required to bring their Product(s) to the nearest CASP / CASC for diagnosis and repair at the Customer's own cost and consequences.

These Terms and Conditions shall be applicable on the Products sold in India.

Canon India Private limited (“CIPL”) : a company duly incorporated under the companies Act, 1956 having its registered office situated at D-179, Okhla Industrial Area, Phase-I, New Delhi-110020.

The “Customer” and “CIPL” shall be jointly referred to as “Parties” and individually as “Party”, as the case may be.

1. Product(s) : Shall include Document Scanners, Check Reader Scanners, which are imported and marketed by CIPL and sold either directly by CIPL or through its authorized dealers/ authorized resellers.

2. Support Services : CIPL will provide support services described in this Agreement through its Authorized Service Centres for products purchased in India from CIPL / CIPL Authorized Dealer / Authorised Reseller.

3. Customer : An end-user (a person, firm, company or any legal entity) who has purchased the Product(s) from CIPL or its Authorized Dealers / Authorized Resellers and has a validly executed invoice for such product (which can be produced on demand).

4. Products Eligible for Extended Warranty

4.1 Customer can purchase Extended Warranty / Additional Extended Warranty pack only for the Product(s) defined above.

4.2 Extended Warranty Pack

To be eligible for Extended Warranty, Product(s) must be already covered under the original standard warranty, as applicable from the date of purchase

Additional Extended Warranty Pack

To be eligible for Additional Extended Warranty, Product(s) must be already covered under the Extended Warranty (procured earlier), as applicable from the date of purchase of the Extended Warranty and has not been declared End of Life / End of Service (EOL) by Canon India Private Limited

Extended Warranty Pack and Additional Extended Warranty Pack shall be jointly referred to as Extended Warranty under this Agreement and Extended Warranty Pack

4.3 Support services may not be available for Product(s) outside India after the extended warranty pack is purchased.

5. Extended Warranty Period 

5.1 Subject to Clause 4.1 of this Agreement, if the Extended Warranty is taken by the Customer for a Product on paying the applicable charges, the said Product will be covered under Extended Warranty with effect from the date of expiry of the original warranty of the Product or the expiry of the Additional Extended Warranty.

5.2 The duration of the Extended Warranty will be for the period of One (1) year or Two (2) years or Three (3) year, as may have been chosen / opted by the Customer on the payment of applicable charges at the time of purchase of Extended Warranty pack by the Customer. If a Customer transfers the ownership of Product(s) to another end user / third party / new owner, the remainder of the Extended Warranty period may also be transferred to the new owner.

5.3 All Extended Warranty packs are sold with the date of expiry which may be dependent upon the period of warranty chosen / opted by the Customer.

6. Extended Warranty Terms 

6.1 Extended Warranty is provided, only on Product(s), which are purchased from CIPL Authorized Dealer / Reseller.

6.2 The Extended warranty is limited only to the manufacturing / workmanship defects in the Product(s).

6.3 The Extended Warranty does not cover:

6.3.1 Accessories such as Plastics/aesthetic parts or covers, power adapters and Consumables including but not limited to Retard Rollers, Maintenance Kits,CIS Unit Feed Roller, Separation Roller/Pad ( vary model to Model)

6.3.2 The Extended Warranty does not cover the replacement of the Product(s).

6.3.3 The Extended Warranty does not cover warranty of functionality of the Product(s).

6.3.4 Extended Warranty does not cover damage caused due to act of God & force majeure events including but not limited to damage caused due to fire, water, electrical disturbances, moisture and fungus etc.

6.3.5 This Extended Warranty does not cover the malfunction resulting from the use of the Product(s) in conjunction with any accessories, products or ancillary or peripheral equipment, or where it is determined by CIPL that there is no fault with the Product(s) itself.

6.4 Within Extended Warranty period, CIPL’s service centers shall repair or replace any defective part(s) of the Product(s) or the product(s), if required, in order to rectify the problem in the Product(s), if any. CIPL reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the Extended Warranty services. The replaced part(s) shall become the property of CIPL.

6.5 In the eventuality any repairs or replacement of any part(s) in the Product(s) is done, during the term (as may be chosen by the Customer) of the Extended Warranty, it is understood by the Customer that the warranty for the Product shall thereafter continue, only for the unexpired term in accordance with Extended Warranty period chosen by the Customer.

7. The Extended Warranty of the Product(s) will become null and void if

In addition to the standard warranty T&C and exclusions therein under, the warranty will be rendered null and void in case of the following:

a. Product is physically damaged

b. Product is modified, repaired, maintained and/or disassembled by a party not authorized by Canon India Pvt. Ltd.

c. Product is operated and/or maintained in ways other than recommended by Canon In the user manual in writing

d. The model no. or serial no. sticker of the product is removed, mutilated or tampered with

e. Any damage arising out of unauthorized modification or alteration, repair or use of any consumables or accessories other than those supplied by Canon India/ Canon India authorized channel

f. Any malfunction resulting from exposure to dirt, sand, water, fire and/ or shock

g. Any multifunction resulting from inadequate safekeeping, storage at high temperatures or humidity, storage with mothballs or leakage of batteries.

8. Limitation of Liability

8.1 CIPL makes no other express/implied Warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this Extended Warranty, as may be chosen by the Customer. CIPL does not warrant that the operation of the Product(s) will be uninterrupted or error-free. To the extent allowed by the Indian laws, CIPL disclaims all implied warranties or conditions, including any implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose.

8.2 CIPL’s maximum liability under this Extended Warranty is limited to the price of the Product(s) or the cost of repair or replacement charges, whichever is lower.

8.3 Except as indicated above, in no event will CIPL be liable for:

8.3.1 Indirect damage caused due to improper functioning of the Product, including but not limited to loss of profits or savings, business interruption, loss of data, lost revenue, loss of use, or any other commercial or economic loss of any kind, or special, incidental, or consequential damages whatsoever.

8.3.2 Any claim made by a third party or made by customer on behalf of a third party.

8.3.3 Any damage that occurs as a result of customer’s failure to follow the directions in the User manual.

8.4 This limitation of liability applies in all circumstances, when the damages are sought and a claim is made under this Extended Warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has been advised by CIPL / its representative of the possibility of any such damages or even if such possibility was reasonably foreseeable.

9. Customer Responsibilities

The Product(s) covered in Extended Warranty by this Agreement and instructions on how to obtain services are described on the CIPL Extended Warranty pack, which are incorporated herein by this reference as under:

9.1 Customer or CASP is responsible for registering the Product(s) in order to be supported within the period of Extended Warranty, using the registration instructions within each CIPL Extended warranty pack or as otherwise directed by CIPL. CIPL IS NOT OBLIGATED TO PROVIDE SUPPORT SERVICES IF CUSTOMER DOES NOT REGISTER PRODUCT(s) FOR EXTENDED WARRANTY AS STATED HEREIN.

9.2 Customer will make all reasonable efforts to support and cooperate with CIPL in resolving the problem remotely, for example, starting and executing self tests or diagnostic programs, providing all necessary information, or performing basic remedial activities upon CIPL’s request.

9.3 Customer will ensure that CIPL service personnel are provided with sufficient consumables used during normal operation.

9.4 Customer is responsible for the securing their proprietary and confidential information, which might be lost during the service of the Product(s) and for maintaining a procedure external to the Product(s) for reconstruction of lost, or altered files, data, or programs.

10. Maximum Use Limitations

Products operated in excess of their maximum usage rate or duty cycle (as specified in the technical data sheet, operating manual or service description) will be serviced at extra charge on CIPL's standard service rates, as may be applicable from time to time.

11. Severability

It is the desire and intent of the Parties that the terms, provisions and covenants contained in this Agreement shall be enforceable to the fullest extent permitted by law. If any such term, provision or covenant or the application thereof to any person or circumstances shall, to any extent, be construed to be invalid or unenforceable in whole or in part, then such term, provision or covenant shall be construed in a manner as to permit its enforceability under the applicable law to the fullest extent permitted by law. In any case, the remaining provisions of this Agreement or the application thereof to any person or circumstances, other than those to which they have been held invalid or unenforceable, shall remain in full force and effect.

12. Assignment of Extended Warranty

This Agreement may only be assigned to any third party person in India, if such covered Product(s) is /are sold in India. Subject to the condition, that the original owner / Customer must have informed CIPL regarding the sale of the covered Product(s). The assignment of such Product(s) must be in writing, signed by the assignor / Customer / original owner and shall be made available to CIPL personnel, if and when required, for inspection purpose.

13. Governing Laws

Any disputes arising in connection with this Agreement with respect to the Product(s), will be governed by the laws of India through a regular judicial process. The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder.

14. Entire Agreement

The terms and conditions of this Agreement constitute the entire understanding between CIPL and Customer relating to the provision of services under Extended Warranty pack and will supersede any previous communication, representation or agreement whether oral or written. Customer's additional or different terms and conditions will not apply.