Extended Warranty is an extension of warranty after the standard warranty of the product is expired. The duration of this extended warranty will be for the period of 1 year/2 years/3 years as opted by the customer against payment of appropriate charges effective from the expiry date of standard warranty.
Extended Warranty can be procured at any time before the standard warranty of the product is expired.
2. Extended Warranty Period
The duration of the Extended Warranty will be for the period of One (1) year or Two (2) years or Three (3) year, as may have been chosen / opted by the Customer on the payment of applicable charges at the time of purchase of Extended Warranty pack by the Customer.
3. Extended Warranty Type
Extended Warranty may be either (a) Onsite (defined below) (b) Carry-In (defined below), which shall be depending upon the Customer's location.
Onsite Warranty : Onsite Warranty service will be provided at the Customer's location, if the Customer's location is within the municipal limit of the nearest CIPL Authorized Service Provider ("CASP") / CIPL Authorized Service Centre ("CASC"). In the eventuality the Customer location is beyond the municipal limit of the nearest CASP / CASC, then automatically the Warranty shall be governed under the Carry-In warranty which is provided as under.
Carry-in Warranty : Carry-in Warranty service would be applicable if the Customer location is beyond municipal limit of the nearest CASP / CASC. In such an event the Customer will be required to bring their Product(s) to the nearest CASP / CASC for diagnosis and repair at the Customer's own cost and consequences.
These Terms and Conditions shall be applicable on the Products sold in India.
Canon India Private limited (“CIPL”) : a company duly incorporated under the companies Act, 1956 having its registered office situated at D-179, Okhla Industrial Area, Phase-I, New Delhi-110020.
The “Customer” and “CIPL” shall be jointly referred to as “Parties” and individually as “Party”, as the case may be.
1. Product(s) : Shall include Document Scanners, Check Reader Scanners, which are imported and marketed by CIPL and sold either directly by CIPL or through its authorized dealers/ authorized resellers.
2. Support Services : CIPL will provide support services described in this Agreement through its Authorized Service Centres for products purchased in India from CIPL / CIPL Authorized Dealer / Authorised Reseller.
3. Customer : An end-user (a person, firm, company or any legal entity) who has purchased the Product(s) from CIPL or its Authorized Dealers / Authorized Resellers and has a validly executed invoice for such product (which can be produced on demand).
4. Products Eligible for Extended Warranty
4.1 Customer can purchase Extended Warranty / Additional Extended Warranty pack only for the Product(s) defined above.
4.2 Extended Warranty Pack
To be eligible for Extended Warranty, Product(s) must be already covered under the original standard warranty, as applicable from the date of purchase
Additional Extended Warranty Pack
To be eligible for Additional Extended Warranty, Product(s) must be already covered under the Extended Warranty (procured earlier), as applicable from the date of purchase of the Extended Warranty and has not been declared End of Life / End of Service (EOL) by Canon India Private Limited
Extended Warranty Pack and Additional Extended Warranty Pack shall be jointly referred to as Extended Warranty under this Agreement and Extended Warranty Pack
4.3 Support services may not be available for Product(s) outside India after the extended warranty pack is purchased.
5. Extended Warranty Period
5.1 Subject to Clause 4.1 of this Agreement, if the Extended Warranty is taken by the Customer for a Product on paying the applicable charges, the said Product will be covered under Extended Warranty with effect from the date of expiry of the original warranty of the Product or the expiry of the Additional Extended Warranty.
5.2 The duration of the Extended Warranty will be for the period of One (1) year or Two (2) years or Three (3) year, as may have been chosen / opted by the Customer on the payment of applicable charges at the time of purchase of Extended Warranty pack by the Customer. If a Customer transfers the ownership of Product(s) to another end user / third party / new owner, the remainder of the Extended Warranty period may also be transferred to the new owner.
5.3 All Extended Warranty packs are sold with the date of expiry which may be dependent upon the period of warranty chosen / opted by the Customer.
6. Extended Warranty Terms
6.1 Extended Warranty is provided, only on Product(s), which are purchased from CIPL Authorized Dealer / Reseller.
6.2 The Extended warranty is limited only to the manufacturing / workmanship defects in the Product(s).
6.3 The Extended Warranty does not cover:
6.3.1 Accessories such as Plastics/aesthetic parts or covers, power adapters and Consumables including but not limited to Retard Rollers, Maintenance Kits,CIS Unit Feed Roller, Separation Roller/Pad ( vary model to Model)
6.3.2 The Extended Warranty does not cover the replacement of the Product(s).
6.3.3 The Extended Warranty does not cover warranty of functionality of the Product(s).
6.3.4 Extended Warranty does not cover damage caused due to act of God & force majeure events including but not limited to damage caused due to fire, water, electrical disturbances, moisture and fungus etc.
6.3.5 This Extended Warranty does not cover the malfunction resulting from the use of the Product(s) in conjunction with any accessories, products or ancillary or peripheral equipment, or where it is determined by CIPL that there is no fault with the Product(s) itself.
6.4 Within Extended Warranty period, CIPL’s service centers shall repair or replace any defective part(s) of the Product(s) or the product(s), if required, in order to rectify the problem in the Product(s), if any. CIPL reserves the right to use re-engineered part(s) with performance parameter equivalent to the similar new part(s), for performing the Extended Warranty services. The replaced part(s) shall become the property of CIPL.
6.5 In the eventuality any repairs or replacement of any part(s) in the Product(s) is done, during the term (as may be chosen by the Customer) of the Extended Warranty, it is understood by the Customer that the warranty for the Product shall thereafter continue, only for the unexpired term in accordance with Extended Warranty period chosen by the Customer.
7. The Extended Warranty of the Product(s) will become null and void if
In addition to the standard warranty T&C and exclusions therein under, the warranty will be rendered null and void in case of the following:
a. Product is physically damaged
b. Product is modified, repaired, maintained and/or disassembled by a party not authorized by Canon India Pvt. Ltd.
c. Product is operated and/or maintained in ways other than recommended by Canon In the user manual in writing
d. The model no. or serial no. sticker of the product is removed, mutilated or tampered with
e. Any damage arising out of unauthorized modification or alteration, repair or use of any consumables or accessories other than those supplied by Canon India/ Canon India authorized channel
f. Any malfunction resulting from exposure to dirt, sand, water, fire and/ or shock
g. Any multifunction resulting from inadequate safekeeping, storage at high temperatures or humidity, storage with mothballs or leakage of batteries.
8. Limitation of Liability
8.1 CIPL makes no other express/implied Warranty either in writing or otherwise and expressly disclaims all warranties and conditions not stated in this Extended Warranty, as may be chosen by the Customer. CIPL does not warrant that the operation of the Product(s) will be uninterrupted or error-free. To the extent allowed by the Indian laws, CIPL disclaims all implied warranties or conditions, including any implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose.
8.2 CIPL’s maximum liability under this Extended Warranty is limited to the price of the Product(s) or the cost of repair or replacement charges, whichever is lower.
8.3 Except as indicated above, in no event will CIPL be liable for:
8.3.1 Indirect damage caused due to improper functioning of the Product, including but not limited to loss of profits or savings, business interruption, loss of data, lost revenue, loss of use, or any other commercial or economic loss of any kind, or special, incidental, or consequential damages whatsoever.
8.3.2 Any claim made by a third party or made by customer on behalf of a third party.
8.3.3 Any damage that occurs as a result of customer’s failure to follow the directions in the User manual.
8.4 This limitation of liability applies in all circumstances, when the damages are sought and a claim is made under this Extended Warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has been advised by CIPL / its representative of the possibility of any such damages or even if such possibility was reasonably foreseeable.
9. Customer Responsibilities
The Product(s) covered in Extended Warranty by this Agreement and instructions on how to obtain services are described on the CIPL Extended Warranty pack, which are incorporated herein by this reference as under:
9.1 Customer or CASP is responsible for registering the Product(s) in order to be supported within the period of Extended Warranty, using the registration instructions within each CIPL Extended warranty pack or as otherwise directed by CIPL. CIPL IS NOT OBLIGATED TO PROVIDE SUPPORT SERVICES IF CUSTOMER DOES NOT REGISTER PRODUCT(s) FOR EXTENDED WARRANTY AS STATED HEREIN.
9.2 Customer will make all reasonable efforts to support and cooperate with CIPL in resolving the problem remotely, for example, starting and executing self tests or diagnostic programs, providing all necessary information, or performing basic remedial activities upon CIPL’s request.
9.3 Customer will ensure that CIPL service personnel are provided with sufficient consumables used during normal operation.
9.4 Customer is responsible for the securing their proprietary and confidential information, which might be lost during the service of the Product(s) and for maintaining a procedure external to the Product(s) for reconstruction of lost, or altered files, data, or programs.
10. Maximum Use Limitations
Products operated in excess of their maximum usage rate or duty cycle (as specified in the technical data sheet, operating manual or service description) will be serviced at extra charge on CIPL's standard service rates, as may be applicable from time to time.
It is the desire and intent of the Parties that the terms, provisions and covenants contained in this Agreement shall be enforceable to the fullest extent permitted by law. If any such term, provision or covenant or the application thereof to any person or circumstances shall, to any extent, be construed to be invalid or unenforceable in whole or in part, then such term, provision or covenant shall be construed in a manner as to permit its enforceability under the applicable law to the fullest extent permitted by law. In any case, the remaining provisions of this Agreement or the application thereof to any person or circumstances, other than those to which they have been held invalid or unenforceable, shall remain in full force and effect.
12. Assignment of Extended Warranty
This Agreement may only be assigned to any third party person in India, if such covered Product(s) is /are sold in India. Subject to the condition, that the original owner / Customer must have informed CIPL regarding the sale of the covered Product(s). The assignment of such Product(s) must be in writing, signed by the assignor / Customer / original owner and shall be made available to CIPL personnel, if and when required, for inspection purpose.
13. Governing Laws
Any disputes arising in connection with this Agreement with respect to the Product(s), will be governed by the laws of India through a regular judicial process. The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder.
14. Entire Agreement
The terms and conditions of this Agreement constitute the entire understanding between CIPL and Customer relating to the provision of services under Extended Warranty pack and will supersede any previous communication, representation or agreement whether oral or written. Customer's additional or different terms and conditions will not apply.