For Users that Use the Continuous Recording Functions of Professional Camcorders and Digital Cinema Cameras - Canon India

28 Jul 2022

    For Users that Use the Continuous Recording Functions of Professional Camcorders and Digital Cinema Cameras

    Canon has recently become aware of an issue, as detailed below, that may occur in rare instances while using the Professional Camcorder XF605 and Digital Cinema Cameras EOS C70 and EOS R5 C.

    We would like to offer our sincere apologies to any customers who have been inconvenienced as a result of this issue, and we ask for your ongoing patience as we work to resolve this issue.

    Issue
    If normal recording is performed repeatedly while the continuous recording function* is enabled, the camera may, in rare instances, become inoperable. While the camera is inoperable, fan error may be displayed or the card access lamp may blink.

    *The continuous recording function is a setting that is enabled only when MP4 is selected as the recording format. It is a function that allows continuous footage recording to an SD card and operates independently from the REC button. 

    If the continuous recording function is not used, this issue will not occur.

    Affected Products
    Professional Camcorder XF605: 7th digits from the left in its serial number is “2” or earlier

    Digital Cinema Camera EOS C70: 7th digits from the left in its serial number is “5” or earlier

    Digital Cinema Camera EOS R5 C: 7th digits from the left in its serial number is “3” or earlier

     

    Our action
    We are working to release a firmware update that incorporates fixes for the issue outlined above. For users who plan to use the continuous recording function, please contact your nearest service centre.

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