Clearing Jams
31-Jan-2018
8203928500
Solution
If a paper jams, <Paper jammed.> is displayed on the screen. Select <Next> to display simple solutions. If it is difficult to understand the procedures on the display, see the following sections to clear jams.
Feeder (Paper Jams in the Feeder)
Multi-purpose tray/Paper drawer (Paper Jams in a Paper Source)
Interior (Paper Jams in the Main Unit)
Duplex transport guide (Paper Jams in the Main Unit)
Back side (Paper Jams in the Main Unit)IMPORTANT
When removing the jammed paper, do not turn OFF the machine
- Turning OFF the machine deletes the data that is being printed. Be especially careful when receiving fax documents.
If paper tears
- Remove all the paper fragments to prevent them from becoming jammed.
If paper jams repeatedly
- Tap the paper stack on a flat surface to even the edges of the paper before loading it into the machine.
- Check that the paper is appropriate for the machine.
Paper Handling
- Check that no jammed paper fragments remain in the machine.
Do not forcibly remove the jammed paper from the machine
- Forcibly removing the paper may damage parts. If you are not able to remove the paper, contact your local authorized Canon dealer or the Canon help line.
If there are originals placed in the feeder, remove them first. Then, follow the procedure below. Do not forcibly remove jammed paper from the machine. If the jammed paper cannot be removed easily, proceed to the next step.
1. Remove the jammed original from the feeder cover.
1-1. Open the feeder cover.
1-2. Gently pull out the original.
1-3. Lift the original tray, and gently pull out the original.
1-4. Close the feeder cover.
2. Remove the jammed original from the underside of the feeder.
2-1. Open the feeder.
2-2. Gently pull out the original.
2-3. Gently close the feeder.
3. Place the original again.
Remove the jammed paper according to the procedure that matches the location at which a paper jam occurred.
Interior (Paper Jams inside the Machine or in the Back Side) Duplex transport guide (Paper Jams at the Duplex Transport Guide) Back side (Paper Jams inside the Machine or in the Back Side)
Paper Jams inside the Machine or in the Back SideIf the jammed paper cannot be removed easily, do not try to forcibly remove it but instead proceed to the next step.
1. Open the front cover.
2. Remove the toner cartridge.
3. Hold the front side green knob and lift the transport guide.
- Keep holding the transport guide until returning it to the original position in step 5.
4. Gently pull out the paper.
5. Gently return the transport guide back in place.
6. Hold the front side green knob and lift the transport guide.
- Keep holding the transport guide until returning it to the original position in step 8.
7. Gently pull out the paper.
- Pull out the paper flatly as much as possible to prevent unfixed toner from being dropped.
8. Gently return the transport guide back in place.
9. Open the rear cover.
10. Gently pull out the paper.
11. Close the rear cover.
12. Install the toner cartridge.
- Make sure to push in the cartridge until it stops.
13. Close the front cover.
NOTE
When the message is still displayed
- Paper may be jammed in other locations. Check other locations, and remove jammed paper if any. If the message is still displayed, check whether the front cover is securely closed.
Paper Jams at the Duplex Transport GuideIf the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1. Pull out the paper drawer.
IMPORTANT
- Make sure to hold the paper drawer with both hands, and pull it out gently. Otherwise, you may damage the paper drawer by dropping it, if it slides out too easily.
2. Press the green knob and lower the duplex transport guide.
3. Gently pull out the paper.
4. Return the duplex transport guide back to position.
- Fully close the guide until it clicks.
5. Set the paper drawer.
6. Open and close the front cover.
- When the front cover is opened and closed, the paper jam message disappears.
6-1. Open the front cover.
6-2. Close the front cover.
NOTE
When the message is still displayed
- Paper may be jammed in other locations. Check other locations, and remove jammed paper if any. If the message is still displayed, check whether the front cover is securely closed.
Remove the jammed paper according to the procedure that matches the location at which a paper jam occurred.
Multi-purpose tray (Paper Jams in the Multi-Purpose Tray) Paper drawer (Paper Jams in the Paper Drawer) Paper Jams in the Multi-Purpose TrayIf there is paper loaded in the tray, remove it first. If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1. Gently pull out the paper.
2. Load paper.
3. Select <Yes> when the <Is all of the jammed paper removed?> message is displayed on the screen.
NOTE
When the message is still displayed
- Paper may be jammed in other locations. Check other locations, and remove jammed paper if any.
Paper Jams in the Paper DrawerIf the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1. Pull out the paper drawer.
IMPORTANT
- Make sure to hold the paper drawer with both hands, and pull it out gently. Otherwise, you may damage the paper drawer by dropping it, if it slides out too easily.
2. Gently pull out the paper.
- When the optional cassette feeding module is attached, gently pull out the paper in the same way.
3. Set the paper drawer.
4. Select <Yes> when the <Is all of the jammed paper removed?> message is displayed on the screen.
NOTE
When the message is still displayed
- Paper may be jammed in other locations. Check other locations, and remove jammed paper if any.