Clearing Jams
26-Jan-2017
8203415400
Solution
If a paper jam occurs, an alarm beep sound is generated and the <Paper is jammed.> message is displayed on the screen. Press 
to display simple solutions. If it is difficult to understand the procedures on the display, see the following sections to clear jams. If a paper jam occurs in multiple locations at the same time, check all messages that are displayed.
to display simple solutions. If it is difficult to understand the procedures on the display, see the following sections to clear jams. If a paper jam occurs in multiple locations at the same time, check all messages that are displayed.
Paper Jam Locations
Multi-purpose tray (Paper Jams in the Multi-Purpose Tray)
Paper drawer (Paper Jams in the Paper Drawer)
Interior (Paper Jams inside the Machine or in the Back Side)
Duplex transport guide (Paper Jams at the Duplex Transport Guide)
Back Side (Paper Jams inside the Machine or in the Back Side)IMPORTANT
When removing the jammed paper, do not turn OFF the machine
- Turning OFF the machine deletes the data that is being printed.
If paper tears
- Remove all the paper fragments to prevent them from becoming jammed.
If paper jams repeatedly
- Tap the paper stack on a flat surface to even the edges of the paper before loading it into the machine.
- Check that the paper is appropriate for the machine.
Usable Paper
- Check that no jammed paper fragments remain in the machine.
- If a paper jam occurs during printing on the back side of the paper that is already printed (manual 2-sided printing), select the [Print on the Other Side] check box in the [Paper Source] tab of the printer driver.
Do not forcibly remove the jammed paper from the machine
- Forcibly removing the paper may damage parts. If you are not able to remove the paper,contact your local authorized Canon dealer or the Canon help line.
If there is paper loaded in the tray, remove it first. If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1. Gently pull out the paper.
2. Open and close the Front cover.
- When the Front cover is opened and closed, the paper jam message disappears.
2-1. Close the tray.
2-2. Press the button to open the Front cover.
2-3. Close the Front cover.
When the message is still displayed
- Paper may be jammed in other locations. Check other locations, and remove jammed paper if any. If the message is still displayed, check whether the Front cover is securely closed.
If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1. Pull out the paper drawer until it stops.
2. Gently pull out the paper.
- When the optional paper feeder(drawer 2) is attached, gently pull out the paper in the same way.
3. Set the paper drawer.
4. Open and close the Front cover.
- When the Front cover is opened and closed, the paper jam message disappears.
4-1. Press the button to open the Front cover.
4-2. Close the Front cover.
When the message is still displayed
- Paper may be jammed in other locations. Check other locations, and remove jammed paper if any. If the message is still displayed, check whether the Front cover is securely closed.
If the jammed paper cannot be removed easily, do not try to forcibly remove it but instead proceed to the next step.
1. Press the button to open the Front cover.
2. Remove the toner cartridge.
3. Hold the front side green knob and lift the transport guide.
- Keep holding the transport guide until returning it to the original position in step 5.
4. Gently pull out the paper.
5. Gently return the transport guide back in place.
6. Hold the front side green knob and lift the transport guide.
- Keep holding the transport guide until returning it to the original position in step 8.
7. Gently pull out the paper.
- Pull out the paper flatly as much as possible to prevent unfixed toner from being dropped.
8. Gently return the transport guide back in place.
9. Open the rear cover.
10. Gently pull out the paper.
11. Close the rear cover.
12. Install the toner cartridge.
- Make sure to push in the cartridge until it stops.
13. Close the Front cover.
When the message is still displayed
Paper may be jammed in other locations. Check other locations, and remove jammed paper if any. If the message is still displayed, check whether the Front cover is securely closed.
If the jammed paper cannot be removed easily, do not forcibly pull it out, but follow the procedure for a different paper jam location indicated by the message.
1. Pull out the paper drawer until it stops, and remove it while lifting the front side.
2. Press the green knob and lower the duplex transport guide.
3. Gently pull out the paper.
4. Return the duplex transport guide back to position.
- Fully close the guide until it clicks.
5. Set the paper drawer.
6. Open and close the front cover.
- When the front cover is opened and closed, the paper jam message disappears.
6-1. Press the button to open the Front cover.
6-2. Close the Front cover.
When the message is still displayed
- Paper may be jammed in other locations. Check other locations, and remove jammed paper if any. If the message is still displayed, check whether the Front cover is securely closed.