How to remove a paper jam
30-Jul-2012
8201643600
Issue
Cause and Solution
When a paper jam occurs, confirm the messages first, then remove the paper following the procedure.
IMPORTANT
Operational requirements and restrictions are indicated at the end of this page. Be sure to read these items carefully in order to operate the printer correctly, and to avoid damage to the printer.
1. Confirm all the messages that appear in the display.
Messages appear one at a time. Confirm all of them.
As the messages disappear when the cover is open, take a note of them if required.
The messages indicate where the paper is jammed, and there are the following kinds.
| Displayed Message | Paper Jam Location |
| <CASS.1 AREA> | Cassette 1 |
| <CASS.2 AREA> | Cassette 2 (Only when the paper feeder is installed) |
| <CASS.3 AREA> | Cassette 3 (Only when the paper feeder is installed) |
| <CASS.4 AREA> | Cassette 4 (Only when the paper feeder is installed) |
| <FRONT COVER> | Inside the front cover |
| <DUPLEX UNIT> | Inside the front cover (Duplex print transport area) |
2. Check the output tray and remove any jammed paper.
IMPORTANT
If the jammed paper cannot be removed easily, do not try to remove it forcefully but proceed to the next step.
NOTE
If no toner is on the removed paper, it may adhere to the paper to be printed next.
3. If you are using the multi-purpose tray, remove any paper jammed in the multi-purpose tray, and then close it.
IMPORTANT
If the jammed paper cannot be removed easily, do not try to remove it forcefully but proceed to the next step.
4. Pull out the paper cassette.
Pull the paper cassette out until it stops (1).
After lifting the paper cassette up a little (2), pull it out while supporting it with the other hand (3) as shown in the figures.
IMPORTANT
The paper cassette cannot be pulled out horizontally. If you try to pull it out forcefully, this may result in damage to the paper cassette.
5. If the paper feeders are installed, pull all the paper cassettes out from the top.
Pull the paper cassette out until it stops (1).
After lifting the front of the paper cassette up a little (2), pull it out while supporting the cassette with your left hand until the handle (A) on the right side of the paper cassette appears completely (3).
While holding the paper cassette with both hands, pull it out completely (4) as shown in the figure.
6. Remove any jammed paper while pushing it downward to some extent.
- In case of the printer
- In case of the paper feeder
IMPORTANT
a. If the jammed paper cannot be removed easily, do not try to remove it forcefully but proceed to the next step.
b. Do not touch the paper feed roller (A) or switch (B) on the lower portion of the printer. This may result in damage to the printer or printer error.
7. Open the front cover.
While pressing the lever on the right side of the front cover, open the front cover toward you.
8. Tilt the fixing unit toward you.
While pressing the green lock release buttons (A) on the left and right side of the fixing unit (1), hold the tabs (B) and tilt the fixing unit toward you (2) as shown in the figure.
9. Remove any jammed paper from the front of the fixing unit.
IMPORTANT
If the jammed paper cannot be removed easily, pull the jammed paper out slowly and forcefully to remove it. If the jammed paper still cannot be removed, do not try to remove it forcefully but proceed to the next step.
10. Remove any jammed paper from the rear of the fixing unit.
IMPORTANT
Remove the jammed paper slowly and forcefully to prevent the unfixed toner from scattering.
11. While holding the tabs (A), move the fixing unit back to its original position (1), and then press the tabs on the both sides as shown in the figure (2).
12. Remove any paper jammed under the fixing unit.
Turn the dial on the left of the fixing unit in the direction of the arrow to send any jammed paper (1) as shown in the figure.
Remove any jammed paper as shown in the figure (2).
IMPORTANT
As the paper may be jammed in the back of the printer, turn the dial sufficiently to send the paper.
13. If the paper jam occurred when performing 2-sided printing, open the cover of the duplex print transport area while holding it by the tab (A) inside the front cover as shown in the figure (1), and then remove any jammed paper (2).
14. Close the front cover.
While supporting the front cover (1), push and close the front cover with both hands as shown in the figure (2).
15. Set the paper cassette in the printer.
While holding the paper cassette with both hands, insert it until it stops (1) as shown in the figure.
After lifting the front of the paper cassette up a little (2), push the paper cassette into the printer firmly until the front side of the paper cassette is flush with the front surface of the printer (3).
16. If the paper feeders are installed, set all the paper cassettes in the paper feeders from the top.
While holding the paper cassette with both hands, push it to the position shown in the figure (1). Then, hold the front of the paper cassette with your right hand and push it until it stops (2).
After lifting the front of the paper cassette up a little (3), push the paper cassette into the printer firmly until the front side of the paper cassette is flush with the front surface of the paper feeder (4).
If the message that indicates the paper jam inside the front cover does not disappear even after removing the jammed paper following the procedure, there is a possibility that some paper still remains under the fixing unit. Following Step 12, turn the dial sufficiently to send the paper and remove it.
IMPORTANT
a. Remove jammed paper while the power of the printer is ON. If the power is turned OFF, the data being printed will be deleted.
b. Applying excess force may result in tearing paper or damaging the parts in the printer. When removing jammed paper, pull out the paper in the most appropriate direction, judging from the position of the paper.
c. If paper is torn, be sure to find and remove any remaining pieces of paper.
d. The error message may remain if jammed paper is removed without opening the front cover. In this case, open and close the front cover once.
e. Be sure not to touch the high-voltage contacts (A) inside the front cover, as this may result in damage to the printer.
f. Because the paper cassette is heavy, hold it with your both hands securely.
g. Place the removed paper cassette on an even and stable surface.
h. Before opening the front cover, make sure that the multi-purpose tray is closed.