How to remove a paper jam
05-Jul-2012
8201581800
Issue
When a paper jam occurs during printing, the Paper Jam indicator (orange) blinks, and the following messages appear in the Printer Status Window.
IMPORTANT
Operational requirements and restrictions are indicated at the end of this page. Be sure to read these items carefully in order to operate the printer correctly, and to avoid damage to the printer.
Cause and Solution
Paper Jam Area:
The messages displayed in the Printer Status Window indicate where the paper is jammed, and there are the following kinds.
| Paper Jam Area | Message | |
| (1) | Inside the top cover, Output tray | <Top Cover> |
| (2) | Inside the front cover, Duplex print transport area | <Front Cover> |
| (3) | Multi-purpose tray | <Multi-purpose Tray> |
| (4) | Cassette 1 | <Cassette 1> |
| (5) | Cassette 2 (only when the paper feeder is installed) | <Cassette 2> |
Procedure for Clearing Paper Jams:
Follow the instructions below to remove the jammed paper:
1. Check the output tray and remove any jammed paper.
2. If you are using the multi-purpose tray, remove any paper jammed in the multi-purpose tray.
3. If you are using the multi-purpose tray, close it.
4. Open the front cover.
Holding the opening of the front cover, open it gently.
5. Remove any jammed paper by pulling it in the direction of the arrow.
Remove the jammed paper in the direction of the arrow gently to prevent unfixed toner from spilling. Remove the paper, being careful not to touch the transfer belt of the ETB unit or toner cartridge.
6. If a paper jam occurs when performing 2-sided printing, perform the following procedure.
If you are not performing 2-sided printing, proceed to the next step.
- Press the lock release buttons on the duplex print transport guide (1) , raise it (2) , and remove the jammed paper (3) .
- Close the duplex print transport guide.
Close both sides of the duplex print transport guide securely.
IMPORTANT
Be sure to check if the duplex print transport guide is closed completely. If the duplex print transport guide is not closed completely, this may result in misfeeds or paper jams.
- While raising the tab (A) of the duplex unit with your right hand (1) , pull out the jammed paper in the direction of the arrow to remove the paper (2) as shown in the figure.
NOTE
If the duplex unit comes off, see Related Information at the end of this page.
- Move the duplex unit back to its original position.
7. Open the top cover.
8. Remove any jammed paper by pulling it in the direction of the arrow.
9. Close the front cover.
Holding the opening of the front cover, close it gently.
10. Perform the following procedure with the top cover open. Be careful so that the top cover does not close.
11. If the optional paper feeder is installed, pull out the paper cassette of the paper feeder.
Pull out the paper cassette gently (1) .
While holding the paper cassette with both hands, remove it from the paper feeder as shown in the figure (2) .
12. Pull out the paper cassette of the printer.
Pull out the paper cassette gently (1) .
While holding the paper cassette with both hands, remove it from the printer unit as shown in the figure (2) .
13. Remove any jammed paper while pushing it downward to some extent.
- In case of the printer unit
- In case of the paper feeder
IMPORTANT
If the jammed paper cannot be removed easily, do not try to remove it forcefully but open the front cover, and then see Step 5 and remove the jammed paper. If you try to remove the jammed paper forcefully, the feed roller may come off.
14. Set the paper cassette in the printer.
Push the paper cassette into the printer firmly until the front side of the cassette is flush with the front surface of the printer.
If the paper feeder is installed, set the paper cassette of the paper feeder also.
15. Close the top cover.
When the message that indicates a paper jam occurring inside the top cover remains in the Printer Status Window even after the top cover is closed, see Related Information at the end of this page and remove the jammed paper.
IMPORTANT
a. Remove jammed paper while the power of the printer is ON. If the power is turned OFF, the data being printed will be deleted. When you remove the fixing unit to remove jammed paper, however, the data being printed will be deleted because you have to turn the printer OFF.
b. Applying excess force may result in tearing paper or damaging the parts in the printer. When removing jammed paper, pull out the paper in the most appropriate direction, judging from the position of the paper.
c. If paper is torn, be sure to find and remove any remaining pieces of paper.
d. Do not place any object on or touch the transfer belt (A) of the ETB unit. The transfer belt of the ETB unit is supplied with a function that cleans itself, therefore, do not clean the belt even when the toner is on it. If the ETB unit is broken or transfer belt is damaged, this may result in misfeeds or deterioration in print quality.
e. The error message may remain if jammed paper is removed without opening the front cover or top cover. In this case, open and close the front cover or top cover once.
f. Do not touch the feed rollers (A) in the printer unit and paper feeder. This may result in damage to the printer or printer error.
g. If the jammed paper cannot be removed easily, do not try to remove it forcefully but proceed to the next step.
NOTE
If unfixed toner is on the removed paper, it may adhere to the paper to be printed next.