Smudge marks appear on the printouts.

    01-Jun-2012
    8201570400

    Issue

    The following are probable causes when the front or back of the printed paper has smudge marks. Follow the described instructions.

    Cause and Solution

    Cause:
    There is a possibility that the fusing roller is stained.
    Remedy:
    Clean the fusing roller.
    See Related Information about the following title(s) at the end of this page as needed.