An Error Message Is Displayed on the LCD
12-Apr-2012
8201167100
Issue
If an error message is displayed on the LCD, take the corresponding action described below.
Cause and Solution
Print head is not installed. Install the print head.U051 / The type of print head is incorrect. Install the correct print head.U052
- The FINE cartridge is not installed.
Install the FINE cartridge.
-> [ Replacing a FINE Cartridge ]
- Appropriate FINE cartridge is not installed.
Install the appropriate FINE cartridge.
-> [ Replacing a FINE Cartridge ]
If the error is not resolved, contact the service center.
The FINE cartridge is not installed properly.
Open the paper output cover. When the head cover opens, push up the ink cartridge lock lever to confirm that the FINE cartridges are installed properly. After that, close the paper output cover.
If the error is not resolved, remove the FINE cartridges, then install them again.
Refer to[ Replacing a FINE Cartridge ] for how to install the FINE cartridges.
REFERENCE
When the Head Cover does not open, turn OFF this product. Then, push the left side of the FINE Cartridge Holder, then move it until it hits the right inner side of the printer. On this occasion, do not touch the other parts.
When the Head Cover opens, move the FINE Cartridge Holder to the position that the Ink Cartridge Lock Lever can be seen.
Remove the FINE cartridge, then install it properly.
Turn ON this product to confirm that the error is solved.
Make sure that each FINE cartridge is installed in the correct position.
Replacing a FINE Cartridge
When you need to replace a FINE cartridge, follow the procedure below.
Appropriate ink cartridge is not installed.
Printing cannot be executed because the ink cartridge is not compatible with this machine.
Install the appropriate ink cartridge.
If you want to cancel printing, press the machine's Stop button.
Replacing a FINE Cartridge
When you need to replace a FINE cartridge, follow the procedure below.
The FINE cartridge cannot be recognized.
Replace the FINE cartridge.
-> [ Replacing a FINE Cartridge ]
If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.
The ink may have run out.
The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
REFERENCE
- If the function for detecting the remaining ink level is disabled, the ink cartridge in grey is displayed in the remaining ink volume screen on the LCD.
-> [ Checking the Ink Status ]
The ink has run out.
Replace the ink cartridge and close the paper output cover.
If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.
REFERENCE
- If the function for detecting the remaining ink level is disabled, the ink cartridge in grey is displayed in the remaining ink volume screen on the LCD.
-> [ Checking the Ink Status ]
- There is no image data or document saved on the memory card that can be read by this machine.
- The machine may not recognize the file if the file name or folder path contain certain characters. Use only alphanumeric characters.
- Photo data edited or processed on a computer must be printed from the computer.
REFERENCE
- When a photo which has been processed on a computer is selected, "?" is displayed on the LCD.
Cannot print the specified PDF file. An error has occurred while scanning the file, or the format is not supported, or the file is too large
- Make sure the PDF file is printable from a memory card or USB flash drive.
REFERENCE
- The names of the PDF files are displayed even though they cannot be printed from the memory card or USB flash drive. It is recommended you confirm whether they are printable. If one of the following conditions applies to the PDF files, they are not printable.
- The Details screen is not displayed for the PDF file you want to print.
- Characters other than machine name, MP Navigator EX V5.0, or MP Navigator EX are displayed on Created with on the Details screen.
- "?" is displayed on the preview screen.
- Data edited or processed on a computer must be printed from the computer.
PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before printing is completed. In this case, print from the computer.
The ink absorber is almost full.
Press the machine's OK button to continue printing. Contact the service center.
The machine error has occurred.
Contact the service center.
Some errors occurred while copying and a certain time passed.
Press the OK button to dismiss the error, and try to copy again.
Failed to scan head alignment sheet. Check orientation/position and check that platen/sheet is clean <See manual>
Scanning the print head alignment sheet has failed.
Press the OK button to dismiss the error, then take the actions described below.
- Make sure that the print head alignment sheet is set in the correct position and orientation on the platen glass.
- Make sure the platen glass and the print head alignment sheet are not dirty.
- Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment.
For Automatic Print Head Alignment, always load one sheet of A4 or Letter-sized plain paper.
- Make sure if print head nozzles are clogged.
Print the nozzle check pattern to check the status of the print head.
If the error is not resolved, connect the machine to the computer and align the print head on the printer driver.
Turn off the machine, and unplug the power cord of the machine from the power supply.
Contact the service center.
**** Printer error has occurred. Turn off power then back on again. If problem persists, see the manual
"****" is displayed in the alphanumeric character and depends on the error occurred.
- 5100 is displayed:
Follow the procedures below.
Check 1: Check if the protective material is left inside the printer
Check 2: Check if there is any foreign material inside the printer
Check 3: Check the encoder film conditions, and clean it if it is smeared
- Check 1: Check if the protective material is left inside the printer
If the error occurs during on-arrival setup of the printer, confirm that all the protective orange tapes and white packing materials are removed.
- Check 2: Check if there is any foreign material inside the printer
If foreign material such as jammed paper is inside the printer, the FINE cartridge cannot move properly, causing faulty printing or Error 5100.
Check and remove any foreign material inside the printer, following the procedures below.
-> [ Paper Jams ]
- Check 3: Check the encoder film conditions, and clean it if it is smeared
The printer detects the position of the FINE cartridge holder by the encoder film. If the film is smeared, the holder position cannot be detected properly, resulting in Error 5100.
Check the encoder film condition and clean it if it is smeared, while following the procedures below.
-> [ Cleaning the Encoder Film ]
If the problem persists, contact the service center.
- In other cases:
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
The protective material for the FINE cartridge or the tape remains attached.
Check the inside of the machine. If the protective material or the tape remains attached, remove it.
When the Protective Material or the Tape Remains Attached
Turn off the machine, and unplug the power cord of the machine from the power supply.
After a while, plug the power cord of the machine back in, and then turn on the machine. If the same error occurs, contact the service center.
The Card Slot is set to Writable from USB PC or Writable from LAN PC.
You cannot print from the memory card or save the scanned data to the memory card when the Card Slot is set to Writable from USB PC or Writable from LAN PC. After writing on the memory card, select Not writable from PC in Read/write attribute in Device user settings.
The power cord may have been unplugged last while the machine was still on.
Press the OK button to dismiss the error.
When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon FINE cartridges are all installed properly, then start printing again.
You cannot connect to the server properly When you have tried to access a photo sharing site, it is possible that your album has been deleted.
Press the OK button to dismiss the error, then try again.