Cannot Install the Printer Driver
22-Jul-2011
8201135300
Issue
Cause and Solution
If the installation does not start even after the Setup CD-ROM is inserted into your computer's disc drive:
Start the installation following the procedure below.
1. Select items from the Start menu as shown below.
- In Windows 7 or Windows Vista, click Start then Computer.
- In Windows XP, click Start then My Computer.
2. Double-click the 
CD-ROM icon on the displayed window.
CD-ROM icon on the displayed window.If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.
REFERENCE
If the CD-ROM icon is not displayed, try the following:
- Remove the CD-ROM from your computer, then insert it again.
- Restart your computer.
If the icon is not yet displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, contact the service center.
If you are unable to proceed beyond the Printer Connection screen, make sure that the USB cable is securely plugged into the USB port of the printer and is connected to the computer, and then follow the procedure below to reinstall the printer driver.
REFERENCE
The printer is not detected. Check the connection. may be displayed depending on the computer you use. In this case, follow the procedure below to reinstall the printer driver.
1. Click Cancel.
2. Click Start Over on the Installation Failure screen.
3. Click Exit on the "PIXMA XXX" screen (where "XXX" is your printer's name), then remove the CD-ROM.
4. Turn the printer off.
5. Restart the computer.
6. Make sure that you have no application software running.
7. Insert the CD-ROM again, then install the printer driver.
Reinstall the printer driver.
If the driver was not installed correctly, uninstall the printer driver, restart your computer, then reinstall the driver.
If you reinstall the printer driver, install the printer driver on the Setup CD-ROM.
REFERENCE
If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the driver. Restart your computer before reinstalling.
Install the Software
Do not connect the USB cable yet.You will be prompted to connect it during the installation using the Setup CD-ROM.