If a message is displayed on the Fax standby screen, take the corresponding action described below.
The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, then press the Stop button. You can also delete the document from machine's memory to cancel automatic redialing.
This group dial cannot be used. Coded speed dial ##
* "##" represents a two-digit number.
You selected a coded speed dial code to which a group is registered with the Hook button pressed.
A coded speed dial code to which a group is registered cannot be used in this way.
The handset is not placed in the handset cradle correctly.
Replace the handset correctly.
Try again in black & white
The recipient's fax machine is not color-compatible.
Press the Black button to resend the fax.
Alternatively, you select [ Send in black & white ] for [ Color transmission ] in [ Advanced FAX settings ] under [ FAX settings ]. The machine converts color documents into black & white data if the recipient's fax machine does not support color faxing.
The telephone line cable with a modular plug may not be plugged in properly.
Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, select [ OFF ] for [ Dial tone detect ] in [ Advanced FAX settings ] under [ FAX settings ].
If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in machine's memory. When the problem is resolved as described, the fax stored in machine's memory is printed automatically.
- The amount of remaining ink is insufficient to print a fax:
Check the ink level and take the appropriate action.
REFERENCE
You can set the machine to forcibly print a received fax even if the ink has run out.
However, part or all of the fax may not be printed since the ink has run out.
Also, the contents of the fax will not be stored in machine's memory.
If the ink has already run out, we recommend that Do not print be selected for Received documents in Auto print settings under FAX settings to store the received fax in machine's memory. After you check the ink level, take the appropriate action, and select Print for Received documents in Auto print settings, the fax stored in machine's memory will be printed automatically.
Load the paper and press the OK button.
- A different size of paper from that specified by Page size is loaded:
Load the same size of paper as that specified by Page size, then press the OK button.
REFERENCE
- Some of page sizes are not available depending on the country or region of purchase.
- You pressed the Stop button to cancel printing of a fax:
Press the FAX button to resume printing of the fax.
- Do not print is selected for Received documents in Auto print settings under FAX settings:
You can print the faxes stored in machine's memory from the Memory reference screen in the Fax menu.
REFERENCE
- To print the received faxes automatically, select Print for Received documents in Auto print settings under FAX settings.
- If you did not print the fax stored in machine's memory (e.g., if you did not resolve the problem by pressing the Stop button), you can delete or print the fax stored in machine's memory later.
- The recipient's number you dialed is busy. Try dialing again after waiting for a moment.
- The fax/telephone number dialed is incorrect. Check the fax/telephone number and dial again.
- The recipient's fax machine did not respond (after all automatic redialing attempts). Contact the recipient and have the recipient check the fax machine. For an overseas call, add pauses to the registered number.
- The recipient is not using a G3 machine. The machine cannot send or receive documents to/from a fax machine that is incompatible with the G3 standard. Contact the recipient and ask the recipient to check whether the fax machine is G3 compatible.
- The touch tone/rotary pulse setting on the machine is incorrect. Set the machine to match the telephone line you are using.
Confirming the Telephone Line Connection
For the basic connection of the machine, refer to [
Initial Hardware Setup ]. This guide describes other typical connections.
The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.
- The machine's memory is full because it has sent/received too many documents, or a detailed document.
- When sending a fax, divide it to resend.
- When receiving a fax, print the received faxes stored in machine's memory or save them on the memory card/USB flash drive, delete them from the machine's memory, and have the sender resend the faxes.
Document Stored in Machine's Memory
If the sending faxes is not complete or the machine was not able to print the received faxes, these faxes are stored in machine's memory.
If an error occurred during a fax transmission, the document is not stored in machine's memory.
In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.
Awaiting document processing
The received faxes were not saved on the memory card/USB flash drive automatically because the memory card/USB flash drive was not inserted or because it was not writable.
Press the OK button.
The received faxes are stored in machine's memory. Insert the writable memory card/USB flash drive, then save the received faxes to the memory card/USB flash drive manually.
Delete the unnecessary fax from machine's memory after saving to the memory card/USB flash drive.
Change the paper. A4/Letter/Legal Plain paper
The page size setting is set to a size other than A4, Letter-, or Legal-size. Set [ Page size ] to [ A4 ], [ Letter ], or [ Legal ] and [ Type ] to [ Plain paper ] to print received faxes.
Transmission has been canceled because the machine could not detect the recipient's fax machine information or the information did not match the dialed number. This message is displayed when [ Check RX FAX information ] in [ Security control ] under [ FAX settings ] is set to [ ON ].
Reception has been rejected because the fax matches the fax rejection condition specified by Fax reception reject.
Waiting for report output...
If the machine receives a fax under one of the following conditions, the machine will not be able to print the reports. When the problem is resolved as described, the reports are printed automatically.
- The amount of remaining ink is insufficient to print a report:
Check the ink level and take the appropriate action.
Load the paper and press the OK button.
- A different size of paper from that specified by Page size is loaded:
Load the same size of paper as that specified by Page size, then press the OK button.
- You pressed the Stop button to cancel printing of a report:
Press the FAX button to resume printing of the report.