Paper Does Not Feed Properly

Last Updated : 20-Jul-2010
Issue Number : 8200831900

Issue

Cause and Solution

Check 1: Make sure of the following when you load paper

When loading two or more sheets of paper, flip through the paper before loading.

When loading two or more sheets of paper, align the edges of the sheets before loading.
When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit. However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.
Always load the paper in portrait orientation, either in the Rear Tray or the Cassette, regardless of the printing orientation.
When you load the paper on the Rear Tray, load the paper with the print side facing UP and slide the Paper Guides to align with the both sides of the paper.
When loading paper in the Cassette, slide the Paper Guide on the front side to align with the corresponding mark of page size. Load the paper with the print side facing DOWN, align the right edge of the paper stack against the right side of the Cassette, then slide the Paper Guide on the left side to align with the left edge of the paper stack.

Loading Paper

Loading Paper in the Cassette

You can load only A4, B5, A5, or Letter-sized plain paper in the Cassette.

Load other sizes or types of paper in the Rear Tray.

-> [ Media Types You Can Use ]

See[Loading Paper ]

Check 2: Check to see if the paper you are printing on is not too thick or curled

Media Types You Cannot Use

Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the machine to jam or malfunction.

Folded, curled, or wrinkled paper
Damp paper
Paper that is too thin (weighing less than 17 lb / 64 g/m2)
Paper that is too thick (weighing more than 28 lb / 105 g/m2, except for Canon genuine paper)
Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5)
Picture postcards
Postcards affixed with photos or stickers
Envelopes with a double flap (or sticker flaps)
Envelopes with an embossed or treated surface
Envelopes whose gummed flaps are already moistened and adhesive
Any type of paper with holes
Paper that is not rectangular
Paper bound with staples or glue
Paper with adhesives
Paper decorated with glitter, etc.

See[Media Types You Cannot Use ]

Paper Is Smudged/Printed Surface Is Scratched

See[Paper Is Smudged/Printed Surface Is Scratched]

Check 3: Make sure of the following when you load envelopes

When printing on envelopes, refer to [ Loading Envelopes ] , and prepare the envelopes before printing.

Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.

Check 4: Confirm the paper source setting

* If the paper source setting is not changed since you purchased this machine, the paper source for plain paper is the Cassette.

Setting with the Operation Panel on the machine:

Changing the Machine Settings on the LCD

Setting with the printer driver:

Switching the Paper Source to Match the Purpose

For information on the paper source for plain paper when the Paper Source on the printer driver is set to Automatically Select:

Setting the Paper Source for Plain Paper

Check 5: Remove the foreign object in the Cassette

Check 6: Make sure that there are not any foreign objects in the Rear Tray

If the paper tears in the Rear Tray, see [ Paper Jams ] to remove it.

If there are any foreign objects in the Rear Tray, be sure to turn off the machine, unplug it from the power supply, then remove the foreign object.

Check 7: Make sure that the Inner Cover is closed completely

Paper does not feed properly if the Inner Cover is even slightly open.

Printing a Disc Label

Items to Prepare

The following items are needed to print onto the printable disc:

Disc Tray

.....

See[Printing a Disc Label]

Check 8: Clean the Paper Feed Roller

NOTE

Cleaning the Paper Feed Roller will wear the roller, so perform this procedure only when necessary.

Cleaning the Paper Feed Roller

If the Paper Feed Roller is dirty or paper powder is attached to it, paper may not be fed properly.

In this case, clean the Paper Feed Roller. Cleaning will wear out the Paper Feed Roller, so perform this only when necessary.

See[Cleaning the Paper Feed Roller ]

Check 9: If two or more sheets of paper feed from the Cassette at once, clean the inside of the Cassette

For information on cleaning the inside of the Cassette, refer to [ Cleaning the Pad in the Cassette ]

Check 10: Is the Rear Cover closed completely?

Paper may be jammed if the Rear Cover is not closed completely. Push the Rear Cover until it is closed completely.