Issue
Cause and Solution
Check 1: Is the Power lamp off?
Check if the POWER lamp is lit green.
The Print Head Holder will not move unless the power is on. If the POWER lamp is off, close the Top Cover and turn the printer on.
While the POWER lamp is flashing green, the printer is initializing. Wait until the POWER lamp stops flashing and remains lit green, and then open the Top Cover again.
Check 2: Is the Alarm lamp flashing?
Close the Top Cover, confirm the number of times the Alarm lamp is flashing, take the appropriate action to resolve the error, and then reopen it. For details on how to resolve the error, see
Alarm Lamp Flashes Orange.
Check 3: Has the Top Cover been left open for 10 minutes or longer?
If the Top Cover is left open for more than 10 minutes, the Print Head Holder moves to the right to prevent the Print Head from drying out. Close and reopen the Top Cover to return the Print Head Holder to the position for replacing.
Check 4: Has the printer been printing continuously for a long period?
Close the Top Cover, wait a while, then reopen it.
If the printer has been printing continuously for a long time, the Print Head Holder may not move to the center since the Print Head may overheat.
NOTE
- Opening the Top Cover while printing moves the Print Head Holder to the right. Close the Top Cover, and reopen it after printing finishes.