Issue
Cause and Solution
Check 1: Is the Power lamp off?
Check if the Power lamp is lit green.
The FINE Cartridge Holder will not move unless the power is on. If the Power lamp is off, close the Scanning Unit (Cover) and turn the machine on.
While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stops flashing and remains lit green, and then open the Scanning Unit (Cover) again.
Check 2: Is an error message displayed on the LCD?
Close the Scanning Unit (Cover), confirm the error code is displayed, take the appropriate action to resolve the error, and then reopen it. For details on how to resolve the error, see
An Error Code Is Displayed on the LED.
Check 3: Has the Scanning Unit (Cover) been left open for 10 minutes or longer?
If the Scanning Unit (Cover) is left open for more than 10 minutes, the FINE Cartridge Holder moves to the right to prevent the Print Head from drying out. Close and reopen the Scanning Unit (Cover) to return the FINE Cartridge Holder to the left.
Check 4: Has the machine been printing continuously for a long period?
Close the Scanning Unit (Cover), wait a while, then reopen it.
If the machine has been printing continuously for a long time, the FINE cartridge Holder may not move to the center since the Print Head may overheat.
NOTE
- Opening the Scanning Unit (Cover) while printing moves the FINE Cartridge Holder to the right. Close the Scanning Unit (Cover), and reopen it after printing is complete.