If You Cannot Receive a Fax

Last Updated : 13-Oct-2011
Issue Number : 8200509200

Issue

You cannot receive faxes.
Machine does not switch automatically between telephone and fax calls.
You cannot receive faxes and an error report is printed.

Cause and Solution

Is the machine set to receive automatically?

For the machine to receive faxes automatically, the receive mode must be set to <FaxOnly>, <FAX/TEL>, <AnsMode>, or <NetSwitch>. If you have set <AnsMode>, confirm that an external telephone with built in answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (See "Selecting the Receive Mode that Suits Your Needs.")

Are documents stored in memory, leaving little or no memory available?

Print, send, or delete any documents stored in memory. (See "Checking and Deleting Documents in Memory.")

Has an error occurred during reception?

Check the display for an error message. Then, Print an Activity Report and check for an error. (See "Printing Reports and Lists Manually.")

Is paper loaded in the machine?

Make sure paper is loaded in the machine.

Is the telephone cable connected properly?

Make sure the cable is connected properly. (See "Connecting Telephone Cables.")