The IP Address Has a Problem (When the Printer Is Connected to a Network)
10-Jan-2012
8200470800
Issue
The IP address has a problem.
The IP address has a problem.
Cause and Solution
<Solution 1>
Make sure that the IP address is set properly.
NOTE
Use the following checking procedures.
1. Run Command Prompt.
From the [Start] menu, select [Programs] → [Accessories] → [Command Prompt].
From the [Start] menu, select [All Programs] → [Accessories] → [Command Prompt].
2. Enter "ping <the IP address of the printer>", then press the [ENTER] key on your keyboard.
- Input Example: "ping 192.168.0.215"
3. If the IP address is set properly, the following result is displayed. (This indicates that four packets were sent and four packets were successfully received.)
- Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
4. Contact your network administrator if the following result is displayed.
- Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
5. Enter "exit", and then press [ENTER] on the keyboard to exit Command Prompt.
Before setting the IP address using DHCP, BOOTP, or RARP, make sure that the protocol is running.