Cannot Send a Fax
09-Dec-2008
8200367400
Issue
Cause and Solution
- You cannot send faxes if the power is turned off. Press the ON button to turn the power on.
- If you disconnected the power cord without turning off the power (the Power lamp is lit), reconnecting it turns on the power automatically.
- If you disconnected the power cord after pressing the ON button to turn off the power (the Power lamp is not lit), reconnect it, then press the ON button to turn on the power.
- If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.
A:ON button (Power lamp)
B:In Use/Memory lamp
When the In Use/Memory lamp is flashing, another document is being sent from memory. Wait until the machine finishes sending it.
Document Stored in Memory
In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.
Reconnect it to the Telephone Line Jack. If you still cannot send a fax, there is a problem with the telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.
Check the telephone line type setting and change it as necessary.
Resend the fax after a while. If you still cannot send the fax, set Dial tone detect to OFF.
Make sure that the fax number is registered correctly for speed dialing.
- Check the LCD for an error message.
- Print the Activity report and check for an error.
Check that the telephone line is connected correctly to the proper jack. If so, then there is a problem with your telephone line. Contact your telephone company.
Confirming the Telephone Line Connection
For the basic connection of the machine, refer to the printed manual: Getting Started. This guide describes other typical connection.
The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.
Remove the document, then reload it on the Platen Glass or in the ADF.
Check the error message on the LCD, then resolve the problem.
If you are in a hurry, press the Stop button to close the message, then send the fax.