If You Cannot Receive a Fax
06-Sep-2011
8200338700
Issue
You cannot receive faxes. Machine does not switch automatically between telephone and fax calls. You cannot receive faxes and an error report is printed.
Cause and Solution
If you cannot receive faxes, check the following.
Make sure the cable is connected properly. (See "Connecting Telephone Cables(MF4380dn/MF4370dn/MF4350d/MF4340d Only).")
Make sure that the <RX Mode> in <FAX SETTINGS> is set to <FaxOnly>, <Fax/Tel>, <AnsMode>, or <NET SWITCH>. If you have set <AnsMode>, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (See "Selecting the Receive Mode that Suits Your Needs (MF4380dn/MF4370dn/MF4350d/MF4340d Only).")
Print, send, or delete any documents stored in memory. For instructions on how to check or delete jobs stored in memory, see "Checking and Deleting Documents in Memory."
If <MEMORY LOCK> in <COMMUNICATIONS> in <SYSTEM SETTINGS> of the setting menu is set to <ON>, follow　the procedures below to output the documents in memory.
1. Press
[Menu].2. Press [
] or [ 
] to select <SYSTEM SETTINGS>, then press [OK].If the System Password has been set, enter the System Password using
- 
[numeric keys], then press [OK].3. Press [
] or [ ] to select <COMMUNICATIONS>, then press [OK].4. Press [
] or [ ] to select <MEMORY LOCK>, then press [OK].If the System Password has been set, enter the System Password using
- [numeric keys], then press [OK].5. Press [
] or [ ] to select <OFF>, then press [OK].The received documents are printed.
6. Press
[Stop/Reset] to return to the standby mode.
- Check the display for an error message.
- Print an Activity Report and check for an error. (See "Printing Reports and Lists Manually.")
Make sure paper is loaded in the machine. (See "Loading Paper into the Paper Cassette.")