Issue
Toner does not fix onto paper, and the printed paper is stained.
Toner does not fix onto paper, and the printed paper is stained.
Cause and Solution
Appropriate paper is not being used.
Replace the paper with that which can be used with this printer.
[Usable Paper]
The setting for [Paper Type] is not appropriate.
1. Display the [Paper Source] sheet.
2. Set [Paper Type] to the appropriate value.
A problem has occurred inside the printer.
<Remedy 1>
If <Service Error> or <Scanner Error> is displayed in the Printer Status Window, turn the printer OFF, wait for 10 seconds or longer, and then turn it ON again. This may clear the message.
<Remedy 2>
If the message does not disappear or <Fixing Unit Error> appears even after applying the Remedy 1, contact your local authorized Canon dealer.