Cannot Install Printer Driver or an Application Program
30-May-2008
8200210300
Issue
Cause and Solution
Reinstall the printer driver, if you are unable to proceed beyond the Printer Connection screen. ( Windows )
1. Click Cancel on the Printer Connection screen.
2. Click Start Over on the Installation Failure screen.
3. Click Back on the screen that appears next.
4. Click Exit on the Welcome menu screen, then remove the CD-ROM.
5. Turn the printer off.
6. Check the cable connection.
7. Restart the computer.
8. Make sure no other applications (including anti-virus programs) are running.
9. Carefully follow the procedures described in your setup guide and reinstall the driver.
Procedures for printer driver installation
Windows
If the Installer for the printer driver does not start up automatically after inserting the Setup CD-ROM, click Start, select My Computer and then double-click the CD-ROM icon.
For non-Windows XP users, double-click the My Computer icon on the desktop and then double-click the CD-ROM icon 
.
.NOTE
If you are typing in the file name, you must specify the CD-ROM drive letter and the installation program ("Msetup4.exe"). The CD-ROM drive letter is computer dependent.
In Windows, click Start, select My Computer, and then check that the CD-ROM icon 
is visible.
is visible.For non-Windows XP users, double-click the My Computer icon and confirm that the CD-ROM icon is visible in the window.
is visible in the window. In Macintosh, check that the CD-ROM icon is visible when you insert the CD-ROM.
If the CD-ROM icon is not displayed, restart your computer. If the icon is still not displayed, try different disks and see if they are displayed. If other disks are displayed, there is a problem with the Setup CD-ROM. Contact a Canon service representative.
Install the printer driver following the procedures described in your setup guide.
If the printer driver was not installed correctly, uninstall the printer driver, and restart your computer. Try to reinstall the printer driver.
NOTE
If the Installer was forcibly terminated due to an error in Windows, Windows may be unstable and this will prevent the printer driver from being installed. Restart your PC and reinstall the printer driver.
If Easy-PhotoPrint Pro does not start up or Easy-PhotoPrint Pro menu does not appear, install Adobe® Photoshop® Plug-In on your PC.
If the Easy-PhotoPrint Pro menu does not appear on Adobe Photoshop although you have installed Easy-PhotoPrint Pro, make sure that Adobe Photoshop is not running and install Adobe Photoshop Plug-In as described below.
1. Click Start, and select All Programs (or Programs), Canon Utilities, Easy-PhotoPrint Pro and then Photoshop Plug-In Installer.
2. Follow the on-screen instructions to install Adobe Photoshop Plug-In.
1. Select Applications from the Go menu, and double-click the Canon Utilities folder, the Easy-PhotoPrint Pro folder and then the Plug-In Installer icon.
2. Follow the on-screen instructions to install Adobe Photoshop Plug-In.
NOTE
In Macintosh
If you have never started up Adobe Photoshop before, Adobe Photoshop Plug-In cannot be installed.