Issue
Cause and Solution
Confirm the paper conditions
- If using a non-Canon brand media, ensure that the paper is not too thick (less than 105 gsm/less than 28 lbs).
- Ensure that the paper is not too thin (more than 64 gsm/more than 17 lbs).
- Ensure that the number of sheets loaded does not exceed the recommended level.
- Ensure that the paper is not creased, curled or wrinkled.
Ensure that the left edge of the paper just touches the Paper Guide
When printing envelopes, refer to "Loading Envelopes", and prepare the envelopes before printing
Once you have prepared the envelopes, load them in the printer in portrait orientation. If the envelopes are placed in landscape orientation, they may not feed properly.
You may need to clean the Paper Feed Roller. Follow the procedure below
(1) Ensure that the printer is turned on.
If the paper is loaded in the printer, remove the paper.
(2) Hold down the RESUME/CANCEL button; when the POWER lamp flashes three times, release the button.
The Paper Feed Roller will rotate as it cleans.
(3) Repeat this operation one more time.
(4) Load a stack of plain paper in the printer.
(5) Hold down the RESUME/CANCEL button; when the POWER lamp flashed three times, release the button.
The paper that is loaded in the printer will feed through the printer and be ejected.
