Paper Does Not Feed Properly
15-May-2008
8200187900
Issue
Cause and Solution
Check to see if the paper you are printing on is not too thick or curled.
See "Printing Media".
You may need to clean the Paper Feed Rollers of the Auto Sheet Feeder. Follow the procedure below. Cleaning the Paper Feed Roller of the Auto Sheet Feeder consumes it, so perform this procedure only when necessary. Three sheets of A4 or Letter paper are required for the cleaning. Have them on hand.
(1) Make sure that the printer is turned on, and then remove any paper from the Auto Sheet Feeder.
(2) Open the Printer Properties dialog box.
(3) Click the Maintenance tab, then Roller Cleaning.
(4) The confirmation message is displayed. Follow the instruction on the screen.
(1) Make sure that the printer is turned on, and then remove any paper from the Auto Sheet Feeder.
(2) Open the Canon IJ Printer Utility dialog box.
(3) Make sure that Cleaning is selected in the pop-up menu.
(4) Click Roller Cleaning.
(5) The confirmation message is displayed. Follow the instruction on the screen.
If this procedure does not solve the problem, clean the surface of the roller with applying a slightly moisten cotton swab with water to wipe off dust or stain. If the problem still persists, contact a Canon service representative.
Cleaning the Paper Feed Roller (Roller Cleaning)
Clean the paper feed rollers if paper is not fed properly. Cleaning the Paper Feed Roller of the Auto Sheet Feeder consumes it, so perform this only when necessary.
1. Make sure that the printer is turned on, and then remove any paper from the Auto Sheet Feeder......
Make sure of the following when you load paper in the printer.
- When loading two or more sheets of paper, align the edges of the sheets before loading.
- Always load the paper in portrait orientation, regardless of the printing orientation.
- Load the paper with the print side facing UP. Align the right edge of the paper stack against the Auto Sheet Feeder and slide the Paper Guide so that it just touches the left edge of the stack.
For details on loading paper, see "Loading Paper".
You can load approximately up to 100 sheets of 17 lb / 64 gsm plain paper.
However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half.
For details on loading paper, see "Loading Paper".
Make sure that there are no foreign objects in the Auto Sheet Feeder.
- See "Loading Envelopes", and prepare the envelopes before printing.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.
- Set the Paper Thickness Lever to the right.