Paper Jams
04-Apr-2008
8200160500
Issue
Cause and Solution
Remove the paper following the procedure below.
(1) Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier.
- If the paper tears and a piece remains inside the machine, turn the machine off, open the Scanning Unit (Printer Cover) and remove it. Be careful not to touch the components inside the machine. After removing all paper, close the Scanning Unit (Printer Cover), and turn it back on.
- If you cannot pull the paper out, turn the machine off and turn it back on. The paper will be ejected automatically.
(2) Reload the paper in the machine, and press the OK button on the machine.
If you turned off the machine in step (1), all print jobs in queue are canceled. Reprint if necessary.
NOTE
- For details on how to load paper, see [ Loading Paper ].
- When reloading the paper in the machine, see [ Paper Does Not Feed Properly ] to confirm that you are using the correct paper and are loading it into the machine correctly.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative.
Do not load credit card-sized paper in landscape orientation.
Slowly pull out the paper from the Rear Tray and remove it.
If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative.
Remove the document following the procedure below.
(1) Press the Stop/Reset button.
(2) If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Feeder Cover.
(3) Remove the jammed page from under the roller to the Feeder Cover side.
(4) Pull out the jammed document from the ADF.
If the document cannot be pulled out with ease, follow the procedure from step (2) under Document jams in the ADF (inner side).
(5) Close the Feeder Cover.
- If documents remain in the ADF after pressing the Stop/Reset button during scanning, "DOCUMENT IN ADF" appears on the LCD. Press the OK button so that the remaining document is automatically fed out.
- When rescanning the document after clearing the error, rescan it from the first page.
If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact your Canon service representative.
NOTE
The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.
In this case, reduce the number of document pages to approximately half of the loading capacity.
If the document still jams, use the Platen Glass instead.
Remove the document following the procedure below.
(1) Follow steps (1) to (3) under Document jams in the ADF (Document Tray).
(2) Open the Document Cover and pull out the document from the inner side.
(3) Close the Document Cover.
(4) Close the Feeder Cover.
- When rescanning the document after clearing the error, rescan it from the first page.
If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact your Canon service representative.
If the document is jammed in the Document Output Slot, pull it out.
- When rescanning the document after clearing the error, rescan it from the first page.
If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact your Canon service representative.