Paper Jams
11-Mar-2008
8200130500
Issue
Cause and Solution
Remove the paper following the procedure below.
(1) Slowly pull the paper out, either from a paper source or from the Paper Output Slot, whichever is easier.
(A) When feeding from the Rear Tray
(B) When feeding from the Front Tray
- If the paper tears and a piece remains inside the printer, open the Top Cover and remove it. After removing all paper, close the Top Cover, turn the printer off, and turn it back on.
* Be careful not to touch the components inside the printer.
- If you cannot pull the paper out, turn the printer off and turn it back on. The paper may be ejected automatically.
(2) Reload the paper in the printer, and press the RESUME/CANCEL button on the printer.
If you turned off the printer in step 1, all print jobs in queue are canceled. Reprint if necessary.
REFERENCE
- For details on how to load paper, see [ Loading Printing Paper ].
- When reloading the paper in the printer, see [ Paper Does Not Feed Properly ] to confirm that you are using the correct paper and are loading it into the printer correctly.
- A5-sized paper are suited to print documents consisting mainly of text. We do not recommend using such paper to print documents with photos or graphics, since the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact your Canon Service representative.
Do not load credit card-sized paper in the landscape orientation.
Slowly pull out the paper from the Rear Tray and remove it.
If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon Service representative.
Remove the paper following the procedure below.
(1) Hold the Rear Cover Lever and then press to the right and pull to remove the Rear Cover.
(2) If you can see the jammed paper, slowly pull the paper out.
- Be careful not to touch the components inside the printer.
- If you cannot pull the paper out, turn the printer off and turn it back on. The paper may be ejected automatically.
(3) Hold the Rear Cover so that the Rear Cover Lever comes to the left. Align the protrusions at the right edge of the cover with the slots at the rear of the printer and press on the lever to reattach the Rear Cover.
IMPORTANT
Press firmly on the Rear Cover until it is locked in place on the rear of the printer. If the Rear Cover is not reattached properly, paper may not be fed properly and cause paper jams.
(4) If you were not able to remove the paper out in step 2, remove it from the Front Tray.
(5) Reload the paper in the Front Tray and press the RESUME/CANCEL button on the printer.
If you turned off the printer in step 2, all print jobs in queue are canceled. Reprint if necessary.
REFERENCE
When reloading the paper into the printer, see [ Paper Does Not Feed Properly ] to confirm that you are using the correct paper and are loading it into the printer correctly.
If you cannot remove the paper or if the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact your Canon Service representative.