Service Call Display
15-Feb-2008
8200073800
Solution
When a problem has occurred and the printer does not work properly, the service call shown in the figure appears:
| Message | Cause | Remedy |
 ("n" represents a number) | A problem has occurred inside the printer. | Cycle the power of the printer using the following procedure. If the message does not disappear after cycling the power of the printer several times, contact your local authorized Canon dealer. |
 ("n" represents a number) | A problem has occurred with the fixing unit of the printer. | Perform the following procedures from the Step 2 to contact your local authorized Canon dealer. |
 ("nn" represents two-digit alphanumeric characters) | A problem has occurred while the printer is processing print data. | Cycle the power of the printer using the following procedure. |
1. Turn the printer and the computer OFF, wait for 10 seconds or longer, and then turn it ON again.
If the message does not reappear, the printer can be used as normal. If the error message still appears, proceed to Step 2.
2. Note down the eight-digit alphanumeric characters and message in the display.
3. Turn the printer and computer OFF (1), remove the USB cable (2), and then disconnect the power plug from the AC power outlet (3).
4. Contact your local authorized Canon dealer.
When contacting your Canon dealer, please report the problems and code number (eight-digit alphanumeric characters) that you have noted.