A grinding noise is heard from the scanner and the scan fails.

Last Updated : 26-Dec-2007
Issue Number : 8100100000

Issue

An error message appears and the scanner does not work.

Cause and Solution

The lock switch holding the scanning unit is not released completely.

Disconnect the interface cable from the scanner and release the lock switch completely.

Then reconnect the scanner.

Connecting the scanner to your computer

Make sure that the lock switch is released.

See[Connecting the scanner to your computer]

Unlocking the Scanner

See[Unlocking the Scanner]

The error message appears even though the lock switch is released.

If the error message appears even though the lock switch is released, the main unit may not function properly. Contact the store where you purchased the scanner or the service information desk.