Issue
The scanner does not work when a scanner button on the main unit is pressed.
An error message appears when a scanner button is pressed.
Cause and Solution
The scanner button may be pressed for too short.
Press the scanner button for a few seconds.
The lock switch holding the scanning unit is not released completely.
Disconnect the interface cable from the scanner and release the lock switch completely.
Then reconnect the scanner.
Unlocking the Scanner
CanoScan Toolbox may not be installed on your computer.
1. Check if CanoScan Toolbox is installed on your computer.
2. If CanoScan Toolbox is not installed on your computer, install the software.
Checking if Toolbox is installed
If Toolbox is installed on your computer, you can start it by following the procedure below.
Installing Toolbox from the CD-ROM (Windows)
Installing Toolbox from the CD-ROM (Macintosh)
The scanner buttons may not be set up properly.
Specify the settings of the scanner buttons from your computer.
Setting up the Scanner Buttons to start Toolbox (Windows)
In the following example, CanoScan LiDE600F will be set to start Toolbox when a Scanner Button is pressed.
Scanner Button Settings (Mac OS X 10.3/10.2.8)
In order to start CanoScan Toolbox automatically in Mac OS X 10.3 or 10.2.8 when a scanner button is pressed, you need to set the scanner buttons to work with CanoScan Toolbox first.