Issue
Scan quality is poor (Image displayed on the monitor).
Cause and Solution
The scanner needs recalibration.
Calibrate your scanner.
Executing Calibration
1. Start ScanGear.
The scanner may not be recognized by the computer.
Disconnect and reconnect the scanner.
* If the scanner is connected via USB hub, connect the scanner to the computer directly without hub.
* If your computer has multiple USB ports, connect the scanner to another port.
Connecting the scanner to your computer
Make sure that the lock switch is released.
The scanner driver is not installed correctly.
Uninstall and reinstall the driver and then reconnect the scanner.
Connecting the scanner to your computer
Make sure that the lock switch is released.
Reinstalling the scanner driver from the CD-ROM (Windows)
Reinstalling the scanner driver from the CD-ROM (Macintosh)