Solution
Smudge Marks Appear on the Bottom Edge of Printouts
Did you print data without margins, all the way to the edge of the page?
- This symptom occurs if a margin is set to none in the printer driver. The range that can be printed on this machine is the range inside a 5 mm margin around the edge of the paper or a 15 mm margin around the edge of envelopes. Make sure to have margins around the document to print.
[Finishing] tab
[Advanced Settings]
[Expand Print Region and Print]
[Off]
Streaks Appear on Printouts
Are you using appropriate paper?
- Check the usable paper types, and replace with appropriate paper.
- In the printer driver, change the setting of [Special Print Adjustment A]. The improvement effect is weakest with [Mode 1] and strongest with [Mode 4]. Try the adjustment starting with [Mode 1].
[Finishing] tab
[Advanced Settings]
[Special Print Adjustment A]
Select mode
NOTE:
- When you select a stronger improvement effect, the overall print density becomes lighter. Also, edges may become less sharp and details may be rougher.
- The symptom may be improved by changing the paper type and/or environmental conditions.
- When you print from a smart phone or tablet, change the setting of [Special Print Adjustment A] in the Printer Status Window. For details on the procedure for displaying the Printer Status Window, see "e-Manual" (HTML manual) in the CD-ROM/DVD-ROM supplied with the printer.
[Finishing] tab
[Advanced Settings]
[Special Print Adjustment B]
Select mode
Toner may adhere when you replace the toner cartridge or when you leave the machine without printing for a long period.
- In the printer driver, change the setting of [Special Print Adjustment B]. The improvement effect is weakest with [Mode 1] and strongest with [Mode 3]. Try the adjustment starting with [Mode 1].
[Finishing] tab
[Advanced Settings]
[Special Print Adjustment B]
Select mode
NOTE:
When you select a stronger improvement effect, printing speed becomes slower.
Toner Smudges and Splatters Appear
Are you using appropriate paper?
- Check the usable paper types, and replace with appropriate paper.
White Streaks Appear/Printing is Uneven
Is toner running low?
- Check how much toner is left, and replace the toner cartridge as necessary. For details on the procedure for replacing the toner cartridge, see "e-Manual" (HTML manual) in the CD-ROM/DVD-ROM supplied with the printer.
Is it time to replace the toner cartridge?
- Materials inside the toner cartridge may have deteriorated. Replace the toner cartridge. For details on the procedure for replacing the toner cartridge, see "e-Manual" (HTML manual) in the CD-ROM/DVD-ROM supplied with the printer.
Printouts Are Faded in Stripes
Are you using paper that has absorbed moisture?
- In the Printer Status Window, enable [Use Transfer Adjustment Mode]. For details on the procedure for displaying the Printer Status Window, see "e-Manual" (HTML manual) in the CD-ROM/DVD-ROM supplied with the printer.
[Options]
[Device Settings]
[Assisting Print Settings]
Select the [Use Transfer Adjustment Mode] check box
IMPORTANT:
Select the check box only for solving this problem. If selecting the check box when this problem does not occur, streaky smudge marks may appear on printouts.
- Replace with appropriate paper.
Are you using appropriate paper?
- Check the usable paper types, and replace with appropriate paper.
Is it time to replace the toner cartridge?
- Materials inside the toner cartridge may have deteriorated. Replace the toner cartridge. For details on the procedure for replacing the toner cartridge, see "e-Manual" (HTML manual) in the CD-ROM/DVD-ROM supplied with the printer.
Reverse Side of Paper is Smudged
Have you loaded paper that is smaller than the size of the print data?
- Check to make sure that the paper size matches the size of the print data.
Is the machine installed in a location where it is exposed to direct sunlight?
- Move the machine to a location where it is not exposed to direct sunlight.
Are you using heavy paper?
- In the Printer Status Window, change the setting of [Dark Print Reduction Mode] to match the paper type. For details on the procedure for displaying the Printer Status Window, see "e-Manual" (HTML manual) in the CD-ROM/DVD-ROM supplied with the printer.
[Options]
[Device Settings]
[Assisting Print Settings]
Select the mode in [Dark Print Reduction Mode]
| [Mode 1] | Shows an improvement effect when the paper type is [Heavy 3]. |
| [Mode 2] | Shows an improvement effect when the paper type is [Heavy 1]/[Heavy 2]/[Heavy 3]. |
| [Mode 3] | Shows an improvement effect when the paper type is [Plain]/[Plain H]/[Heavy 1]/[Heavy 2]/[Heavy 3]. |
| [Mode 4] | Shows an improvement effect regardless of the paper type. |
NOTE:
- If printouts of plain paper are grayish, change the setting to [Mode 4].
- When you perform the mode setting, printed lines may be thinner.
