Connecting the Printer Cable
Check whether the printer cable is connected.
If it is connected, check whether it is properly plugged in to the end, loosened, or coming off. Because this phenomenon may also be caused by a contact failure, unplug the cable, and then plug it in again.
If you are using a USB hub, connect the printer directly to the computer and check the connection.
Installing the Printer Driver
Check whether the printer driver is installed.
Click [Start] > [Control Panel] > [Hardware and Sound] > [Printer] and check whether your printer is registered (Windows).
How do I connect the Compact Photo (CP) printer to a computer? (Windows)
This section describes how to install the printer driver on your computer.
The printer driver is software that is required to connect the printer to a computer.
Check whether your printer is registered in the printer list (Macintosh).
How do I connect the Compact Photo (CP) printer to a computer? (Mac)
This section describes how to install the printer driver on your Macintosh.
(The printer driver is software that is required to connect the printer to the Macintosh.)
Setting the Printer Online (Windows)
Setting the Printer Online (Windows)
If the printer is set to [Use Printer Offline], it will not print.
Follow the instructions below to set the [Printer] online, and then print again.
An error message appears on the [LCD monitor] or the [Power lamp] of the printer blinks
Power lamp conditions and error messages displayed on the screen
If an error occurs with the printer, the color of the [Power Lamp] on the printer may change, and error messages may appear on the [LCD monitor].
Error messages displayed on the screen
If a problem occurs with the printer, a message accompanied with a possible solution appears in the [LCD monitor].
Deleting Documents in the Print Queue
Deleting Documents in the Print Queue (Windows)
When printing documents from a computer, if the printing stops halfway or the documents cannot be printed for some reason, these data may remain on the computer as documents in the print queue.
If there are documents in the print queue of a computer, new documents added to the print queue cannot be printed. In that case, you need to delete the documents in the print queue, and then print again.
Follow the instructions below to print the documents again after having deleted the documents in the print queue.
Deleting Documents in the Print Queue (Mac)
When printing documents from a Macintosh, if the printing stops halfway or the documents cannot be printed for some reason, these data may be temporarily stored on the computer as documents in the print queue.
If there are documents in the print queue in the Macintosh, there are cases where new documents added to the print queue cannot be printed.In that case, you need to delete the documents in the print queue, and then print again.
Follow the procedures below to print the documents again after having deleted the documents in the print queue.
Setting a Default Printer (Windows)
Setting a Default Printer (Windows)
If you are using a printer other than SELPHY, there are cases where the other printer is set as the default printer and is prioritized when printing.
Follow the instructions below to set the printer that you normally use with the [Set as Default Printer] command, and then print again.