31 Jul 2015

    About printing or registration problem in Google Cloud Print™


    Thank you for using Canon products.

    We have identified a phenomenon in which Canon inkjet printers (with Google Cloud Print™ support) cannot print / register in Google Cloud Print™. This is due to the change of Google server’s authentication method.

    Phenomenon:

    Canon inkjet printers (with Google Cloud Print™ support) could not print / register in Google Cloud Print™.

    Affected Products:

    PIXMA MG4270
    PIXMA MG5470
    PIXMA MG6270
    PIXMA MG6370
    PIXMA MG8270
    PIXMA MX527
    PIXMA MX727
    PIXMA MX897
    PIXMA MX927

    Support:

    Customers are required to update to the latest firmware for the following printers.

    Model Name

    Support

    MX527

    Please click the firmware update on your printer and follow the instructions.

    MX727

    MX927

    MG6370

    Please download & update to the latest firmware from the Canon support site:


    For the following printers, firmware upgrade cannot be performed due to the printer capabilities.

    Model Name

    Support

    MX897

    Please connect the printer to the Internet using a PC and you can use Google Cloud Print™ as per normal.





    Visit here on instruction to connect your printer to Google Cloud Print™ using ‘Connect your classic printer’ method.

    MG4270

    MG5470

    MG6270

    MG8270

    Please feel free to contact your nearest service center if you have any queries.