18 Jun 2013

    To users of the Canon EOS-1D X and EOS-1D C digital SLR cameras

    Thank you for using Canon products.

    This notice is to proactively inform our customers of the details of the phenomena described below along with Canon´s support actions. Because we value the trust our customers have placed in us, we are dedicated to continuously improve product quality and delivering industry-leading service and support. We offer our sincerest apologies to any customer who may be inconvenienced.

    Phenomena
    In some units of the models listed below, there is a possibility that the following phenomena may occur due to wear which is caused by insufficient lubrication within the camera´s driving mechanism.

      1. AF searches but does not lock in on the subject.
        (Caused by minute particles produced by wear mentioned above.)
      2. The image shown in the viewfinder is "blurry" or "not steady".
        (Occurs if wear progresses.)

    Potentially Affected Products
    Identification Procedure:

    1. EOS-1D X: If the sixth digit of the serial number is "1", "2", "3", "4", "5", "6" or "7", the phenomena described above may occur.
    2. EOS-1D C: If the sixth digit of the serial number is "1", the phenomena described above may occur. NOTE: If the camera´s battery compartment contains one of the markings illustrated below, the camera is NOT affected by the phenomena described above even if the sixth digit of the serial number is one of the numbers mentioned above.

    Markings of UNAFFECTED cameras

    User Support
    Potentially affected cameras will be inspected and repaired free of charge. If you own one of the potentially affected cameras, please contact our Customer Support Center.

    Related Product Supports