To PIXMA MG6370 Users
Thank you for using Canon products.
We have identified a phenomenon in which the PIXMA MG6370 Touch Screen experienced unresponsiveness in some random instances.
Phenomenon:
The printer´s touch screen does not respond in some instances.
Affected Model:
PIXMA MG6370
Support:
To prevent the phenomenon, customers are requested to download and install the upgraded firmware from the following URLs
- PIXMA MG6370 (Windows): http://support-asia.canon-asia.com/contents/ASIA/EN/0400076302.html
- PIXMA MG6370 (Macintosh): http://support-asia.canon-asia.com/contents/ASIA/EN/0400076502.html
(If your printer's firmware version is already 2.010 or later, the update is not necessary. To check your printer's firmware version, refer to the Update Procedure included in the downloaded file.)
As an interim solution, customers experiencing the phenomenon are requested to unplug the printer´s power cord from the outlet and wait for about 30 seconds before plugging it back again.
We apologize for the inconveniences caused by this phenomenon. We will make every effort to achieve the highest quality in our products and will appreciate your continued support.
Please feel free to contact your nearest service center if you have any queries.