18 Jan 2007

    Canon FC-1, FC-2 compact personal copiers

    Dear customers,

    Thank you for using Canon products.

    We would like to bring your attention to two compact personal copier models FC-1 and FC-2 manufactured and marketed between 1990 and 1993.

    We wish to highlight that a rare phenomenon known as "tracking" can occur on the surface of the circuit board used in these models. "Tracking" is a phenomenon in which dust and humidity can result in the creation of a weak electrical current in an unintended location, resulting in the creation of a conductive carbon path. Under certain circumstances, "tracking" can result in smoke emission or fire within the copier.

    Although the possibility of "tracking" is remote, Canon wish to ensure that all Canon FC-1 and FC-2 compact personal copiers customers can continue using your copiers with confidence.

    If you own any of these models, Canon will offer free check for any evidence of "tracking" or conditions that could lead to "tracking". Please contact the respective numbers below.

    We apologize for any inconvenience caused.

    Country

    Company

    Contact Point

    BangladeshFlora Limited880 2 9567846
    BruneiInterhouse Company673 2 653 001
    CambodiaRoyal Cambodia Company855 23 428955
    IndiaCanon India Pvt Ltd1800-345 3366 (Toll-free)
    IndonesiaPT Samafitro6221 3455521
    MalaysiaCanon Marketing (Malaysia) Sdn Bhd03 7844 8333
    MaldivesSIMDI960 324819
    MyanmarACCEL Int'l95 1 202092~96
    NepalInt'l Electroniccs Concern977 1 4421991
    PakistanShirazi Trading Company92 21 2414643 / 92 21 242 4075
    PhilippinesCanon Marketing (Philippines) Inc.632 884 9000
    SingaporeCanon Singapore Pte Ltd1800-799 8686 (Toll-free)
    Sri LankaMetropolitan Office Pvt Ltd94 1 437797
    ThailandCanon Marketing (Thailand) Co. Ltd662 344 9888
    VietnamCanon Vietnam Representative Office848-820-0466 (HCMC) / 844 512 1033 (Hanoi)