List of Messages (XF705)
05-Oct-2018
8204208100
Solution
Refer to this section if a message appears on the screen. The messages in this section appear in alphabetical order. Note that for some messages, an indication of the card involved (SD card A, SD card B, or both) may appear above the message itself.
| Message | Solution |
| Accessing SD Card A/SD Card B Do not remove | You opened the card slot cover while the camcorder was accessing the card. Close the card slot cover. |
| Battery communication error. Does this battery display the Canon logo? | ●You attached a battery pack that is not recommended by Canon for use with this camcorder. ●If you are using a battery pack recommended by Canon for use with this camcorder, there may be a problem with the battery pack or camcorder. Consult a Canon Service Center. |
| Buffer overflow. Recording was stopped. | The data transfer rate was too high for the card in use and the recording was stopped. Use a recommended card. |
| Cannot play back | ●The card contains clips that were recorded using a system frequency different from the one currently used by the camcorder. To play back the recordings on the card, change the  -> [  Recording/Media Setup] -> [System Frequency] setting to match the recordings on the card.●The file control information is corrupted or there was a decoder error. Turn the camcorder off and then on again. If this does not solve the problem, consult a Canon Service Center. |
| Cannot switch SD card slots | The SLOT SELECT button was pressed while the camcorder is recording. Wait until recording is finished to change the selected SD card slot. |
| Change the battery pack | The battery pack is exhausted. Replace or charge the battery pack. |
| Cover is open | The SD card slot cover was open when the camcorder was switched to or turned on in [CAMERA] mode. Insert a card and close the card slot cover. |
| Fan error | The cooling fan may not be working properly. Consult a Canon Service Center. |
| File name error | ●You attempted to record a clip while clip numbers are at their maximum value. Save your clips and initialize the card or delete all the clips. ●You attempted to take a photo while photo numbers are at their maximum value. Set -> [  Recording/Media Setup] -> [Photo Numbering] to [Reset] and delete all the photos on the card or initialize it. |
| INFRARED switch position changed (ON/OFF). Check the focus. | The focus may change when you turn the infrared mode on or off. Check that the focus is correct. |
| Invalid operation | The following are not valid operations and cannot be performed. ●Trying to add a shot mark to a frame that already has one. ●Trying to add an [OK] mark and a  mark to the same clip.●Pressing the REC button when no cards are inserted in the camcorder. |
| Management file error | Cannot record because the camcorder cannot write to the file control information. This may occur if the files on the card were accessed using another device. Save your clips and initialize the card. |
| May not be possible to record clips on this media | The card selected for recording has a Speed Class rating lower than 10. Use a recommended card. |
| Media full | The SD card is full. Replace the card or delete some recordings to free some space on the card. |
| Media is almost full | ●The amount of available space on the SD card is low. Replace the card or delete some recordings to free some space. ●The amount of available space on SD card A and SD card B combined is low. Replace the card that is not selected. |
| Media is not supported | 512 MB or smaller SD cards cannot be used with the camcorder. Use a recommended card. |
| Memory card is write-protected | The LOCK switch on the SD card is set to prevent accidental erasure. Change the position of the LOCK switch. |
| Number of clips already at maximum | The card selected for recording already contains the maximum number of clips (999 clips). Replace the card. |
| Number of Shot Marks at maximum | The shot mark could not be added because the clip already contains 100 shot marks. |
| Recorded at 50.00 Hz/59.94 Hz SD Card A / SD Card B: Recommend checking the data and initializing | The card contains clips that were recorded using a system frequency different from the one currently used by the camcorder. Save the content of the card if necessary and initialize the card with this camcorder. |
| Recording was stopped. | The file control information is corrupted or there was an encoder error. Turn the camcorder off and then on again. Then, remove the card being used and reinsert it. Alternatively, replace the card. If this does not solve the problem, consult a Canon Service Center. |
| SD Card A / SD Card B: Check the data. | ●Cannot access the card. Check the card and make sure it is inserted correctly. ●A card error occurred. The camcorder cannot record or display the image. Try removing and reinserting the card, or use a different card. ●You inserted a MultiMedia Card (MMC) into the camcorder. Use a recommended SD card. ●If after the message disappears,  or  appears in red, perform the following: Turn off the camcorder and remove and reinsert the card. If  or  turns back to green you can resume recording/playback. If the problem persists, save your clips and initialize the card. |
| SD Card A / SD Card B: Recommend checking the data and initializing | The card cannot be used for any of the following reasons. Save your clips and initialize the card. ●A problem has occurred with the card. ●The camcorder cannot read the data on the card. ●The card was initialized using a computer. ●The card is partitioned. The card was initialized using a camcorder with a different firmware version. To be able to record on the card, save the recordings it contains and then initialize it using this camcorder. |
| SD Card A -> SD Card B / SD Card B -> SD Card A Switched | The camcorder switched to recording on the other card after you pressed the SLOT SELECT button or automatically due to relay recording. |
| SD Card A -> SD Card B / SD Card B -> SD Card A Will switch in a moment | The selected card is almost full so the camcorder will switch to recording on the other card in approximately 1 minute (relay recording). |
| Some clips require data recovery. | The power may have been suddenly turned off or the card may have been removed while the camcorder was recording. As a result, one or more clips contain corrupted data. You can try to recover the clips. |
| The following settings were changed. | ●The settings displayed on the screen were changed automatically due to a change in one of the [Recording/Media Setup] settings. Check the settings before you continue recording. ●LUT options that were set to [PQ : BT.2020] or [HLG : BT.2020] will be reset to [Off] automatically when you activate slow motion recording. |
| The memory card is not compatible with the current recording settings. | ●The video configuration settings are set to record XF-HEVC clips with a resolution of 3840x2160 but the card selected for recording does not have a UHS Speed Class rating of U3. Replace the card with one rated UHS Speed Class U3 or set -> [ Recording/Media Setup] -> [Resolution/Color Sampling] to [1920x1080 YCC422 10 bit]. ●Slow motion recording was activated but the card selected for recording does not have a UHS Speed Class rating of U3. Replace the card with one rated UHS speed class U3. |
| Too many photos. Disconnect the USB cable. | Disconnect the USB cable. Try using a card reader or decrease the number of photos on the card to fewer than 2,500 (Windows) or 1,000 (macOS) and then restore the connection. |
| Unable to recover data | ●Could not recover the selected clip. Save your clips and delete the clips that could not be recovered. ●The camcorder may not be able to recover clips when there is not enough space on the card. Delete some clips to free some space. |
Along with this list, refer also to the instruction manuals of the access point or other external devices you are using.
| Message | Solution |
| A User is already accessing the server. Try again later. | This message appears on the screen of the connected device. Another device connected to the network is already operating the camcorder. To use this device, first end the connection on the device accessing the camcorder and then touch Retry. |
| Cannot log in to FTP server. | Check the user name and password information in the FTP server settings. |
| Cannot transfer files to FTP server. | Check that there is enough available space in the data storage device (hard disk, etc.) that contains the destination folder on the FTP server. |
| FTP transfer error. File transfer was not completed. | An error occurred while transferring files to the FTP server. Turn then camcorder and the FTP server off and then on again and try again the FTP transfer. |
| IP address conflict | Another device on the same network has the same IP address assigned to the camcorder. Change the IP address of the conflicting device or the camcorder. |
| LAN cable not connected. | You attempted to connect to a wired network but the Ethernet cable is not connected. Check that the Ethernet cable is correctly connected to the camcorder’s  (Ethernet) terminal and to the LAN/Ethernet port on the network device. |
| Multiple access points detected. Try the operation again. | There are multiple access points sending out a WPS signal at the same time. Try the operation again later or perform setup using the [WPS: PIN Code] or [Search for Access Points] option. |
| Network functions malfunction. | There’s a hardware problem with the camcorder’s network related circuitry. Try turning the camcorder off and then on again. If the problem persists, consult a Canon Service Center. |
| No access points found | ●The camcorder searched for active Wi-Fi networks (access points) in the area but none were found. Make sure the access point is working correctly and try connecting again. ●The access point is operating in stealth mode. Deactivate the stealth function in the wireless router (access point) settings. ●The camcorder may not be able to find the access point if MAC address filtering is activated. Check the [Network 3/6] status screen and make sure to add the camcorder’s MAC address to the list of approved wireless devices in the wireless router (access point) settings. |
| Reached the end of the adjustment range | This message appears on the screen of the connected device. When focusing with Browser Remote, this message will appear when a focus adjustment would push the focus out of the lens’s available range. |
| Some files could not be transferred. | ●The file system is corrupted or you attempted to transfer clips not recorded with this camcorder. Delete those clips from the SD card and then transfer the files again. ●The destination folder contains files with the same file name as those to be transferred. Rename the files or set -> [ Network Settings] -> [FTP Transfer Settings] -> [Same Named Files] to [Overwrite] to overwrite the files in the destination folder. |
| Unable to complete WPS. Try the operation again. | ●More than 2 minutes passed between activating WPS on the access point and selecting [OK] on the camcorder. Start over the WPS procedure from the beginning. ●The WPS button was not held down long enough. Refer to the instruction manual of your wireless router. When using WPS to make a wireless connection, keep the WPS button held down until the wireless router’s WPS function is activated. ●The access point’s encryption method is set to [WEP]. Wi-Fi Protected Setup (WPS) cannot connect to access points set to this encryption method. Change the access point’s encryption method or use another connection method. |
| Unable to connect | ●Could not connect to the access point or network device selected. ●Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances. |
| Unable to connect to FTP server. | Could not connect to the FTP server. Check the FTP server settings. |
| Unable to obtain an IP address | ●If you are not using a DHCP server, connect using the [Manual] option and enter the IP address using the [Manual] option. ●Turn on the DHCP server. If it is already on, make sure it is functioning properly. ●Make sure the address range for the DHCP server is sufficient. ●If you are not using a DNS server, set the DNS address to one other than [0.0.0.0]. ●Set the DNS server’s IP address in the camcorder. ●Turn on the DNS server. If it is already on, make sure it is functioning properly. ●Make sure that the DNS server’s IP address and the name for that address are correctly configured. ●If you are using a wireless gateway router, make sure all of the devices in the network, including the camcorder, are configured with the correct gateway address. |
| Wi-Fi connection terminated | ●An error occurred on the access point or connected device. Check the network or connected device and try connecting again. ●The Wi-Fi signal became too weak and the wireless connection was lost. Wait a moment or turn off other devices in the area that may be interfering with the Wi-Fi signal and then try connecting again. |
| Wi-Fi error. Incorrect authentication method. | Make sure the camcorder and access point are using the same authentication/encryption method and encryption key. |
| Wi-Fi error. Incorrect encryption key. | When the authentication mode was set to [WPA-PSK], [WPA2-PSK] or [Shared Key], or the encryption method was set to [WEP], the encryption key (WEP key or AES/TKIP password) entered or its length (number of characters) is incorrect. ●Valid passwords vary depending on the encryption method: AES / TKIP encryption: 8 to 63 ASCII characters or 64 hexadecimal characters. 64-bit WEP encryption: 5 ASCII characters or 10 hexadecimal characters. 128-bit WEP encryption: 13 ASCII characters or 26 hexadecimal characters. |
| Wi-Fi error. Incorrect encryption method. | Make sure the camcorder and access point are using the same authentication/encryption method and encryption key. |