Cannot Send a Fax
07-Mar-2011
8201032000
Issue
Cause and Solution
- You cannot send faxes if the power is turned off. Press the ON button to turn the power on.
- If you disconnected the power cord without turning off the power (one of the buttons on the Operation Panel is lit), reconnecting it turns on the power automatically.
- If you disconnected the power cord after pressing the ON button to turn off the power (no buttons on the Operation Panel are lit), reconnect it, then press the ON button to turn on the power.
- If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.
A: ON button
B: FAX Memory lamp
IMPORTANT
Confirm that all lamps on the Operation Panel are off before unplugging the power cord, then unplug the power cord.
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.
REFERENCE
If the faxes stored in machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory will be printed after turning the machine on.
When the message for the transmission/reception is displayed on the LCD, a fax is being sent from/received into machine's memory. Wait until the transmission/reception is complete.
Document Stored in Machine's Memory
If the sending faxes is not complete or the machine was not able to print the received faxes, these faxes are stored in machine's memory.
If an error occurred during a fax transmission, the document is not stored in machine's memory.
In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.
Reconnect it to the Telephone Line Jack.
Initial Hardware Setup
Preparation
Confirming the Telephone Line Connection
For the basic connection of the machine, refer to [ Initial Hardware Setup ]. This guide describes other typical connections.
The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.
Check the telephone line type setting and change it as necessary.
Confirming the Telephone Line Connection
For the basic connection of the machine, refer to [ Initial Hardware Setup ]. This guide describes other typical connections.
The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.
When you send a fax manually, dial the number with [ Enable ] selected for [ Hook key setting ] in [ Security control ] under [ FAX settings ], or dial the number using the telephone connected to the machine.
Resend the fax after a while.
If you still cannot send the fax, select [ OFF ] for [ Dial tone detect ] in [ Advanced FAX settings ] under [ FAX settings ].
Check the recipient's fax/telephone number, correct the fax/telephone number registered to the speed dial code, then send the document again.
REFERENCE
You can check the information for speed dialing by printing the telephone number list.
Registering Recipients Using the Operation Panel of the Machine
Speed dialing allows you to dial fax/telephone numbers by simply pressing a few buttons.
The following speed dialing methods are available:
- Check the LCD for an error message.
- Print the Activity report and check for an error.
Remove the document, then reload it on the Platen Glass or in the ADF.
Loading Paper
Paper Sources to Load Paper
The machine has two paper sources to feed paper; Cassette and Rear Tray.
You can load paper in either one of the paper sources, depending on the page size and media type of paper. Paper is fed from the Cassette or Rear Tray depending on the selection of the page size or media type.
See [ Media Types You Can Use ].
See[Loading Paper]
Check the error message on the LCD, then resolve the problem.
If you are in a hurry, press the Stop button to close the message, then send the fax.
Check that the telephone line is connected correctly to the proper jack. If so, then there is a problem with your telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.