Printing on inappropriate type of paper
Check to see if the paper you are printing on is not too thick or curled.
Paper Feed Roller is dirty
You may need to clean the Paper Feed Rollers of the Auto Sheet Feeder. Follow
the procedure below.
Cleaning the Paper Feed Roller of the Auto Sheet Feeder consumes it, so
perform this procedure only when necessary.
Three sheets of A4 or Letter paper are required for the cleaning. Have them on
hand.
(Windows)
(1) Make sure that the printer is turned on, and then remove any paper from the
Auto Sheet Feeder.
(2) Open the Printer Properties dialog box.
(3) Click the Maintenance tab, then Roller Cleaning.
(4) The confirmation message is displayed. Follow the instruction on the
screen.
(Macintosh)
(1) Make sure that the printer is turned on, and then remove any paper from the
Auto Sheet Feeder.
(2) Open the Canon IJ Printer Utility dialog box.
(3) Make sure that Cleaning is selected in the pop-up menu.
(4) Click Roller Cleaning.
(5) The confirmation message is displayed. Follow the instruction on the
screen.
If this procedure does not solve the problem, clean the surface of the roller with
applying a slightly moisten cotton swab with water to wipe off dust or stain. If the
problem still persists, contact a Canon service representative.
Cleaning the Paper Feed Roller (Roller Cleaning)
Clean the paper feed rollers if paper is not fed properly. Cleaning the Paper Feed Roller of the
Auto Sheet Feeder consumes it, so perform this only when necessary.
Paper not loaded properly
Make sure of the following when you load paper in the printer.
- When loading two or more sheets of paper, align the edges of the sheets before loading.
- Always load the paper in portrait orientation, regardless of the printing orientation.
- Load the paper with the print side facing UP. Align the right edge of the paper stack against the Auto Sheet Feeder and slide the Paper Guide so that it just touches the left edge of the stack.
Too much plain paper loaded
You can load approximately up to 100 sheets of 17 lb / 64 gsm plain paper.
However, proper feeding of paper may not be possible at this maximum capacity
depending on the type of paper or environmental conditions (either very high or
low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half.
Foreign object in the Auto Sheet Feeder
Make sure that there are no foreign objects in the Auto Sheet Feeder.
Envelopes not prepared nor loaded properly
- See [ Loading Envelopes ] and prepare the envelopes before printing. Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.
- Set the Paper Thickness Lever to the right.