Issue
Cause and Solution
The machine is not powered on
- You cannot receive faxes if the power is turned off. Press the ON/OFF button to turn the power on.
- After a power failure or disconnecting of the power cord, press the ON/OFF button to turn the power on.
The machine's memory is full
Either print or delete documents in memory to free up memory. Then ask the sender to resend the fax.
There was an error during reception
The telephone line is not correctly connected
Check that the telephone line is connected correctly to the Telephone Line Jack and that the telephone (or another external device such as an answering machine or a computer modem) is connected correctly to the External Device Jack. Refer to your setup sheet.
Preparing the Machine for Fax
Typical examples of connecting the machine are described below. The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.
A paper size other than A4, Letter, or Legal* is loaded
If a paper size other than A4, Letter or Legal* is loaded, incoming faxes are not printed and are stored in memory. Change the paper to A4, Letter or Legal* size, then press the OK button on the machine.
* Legal may not be available depending on the country or region of purchase.
The machine is not set to the appropriate receive mode
Check the receive mode setting, and change it to a mode suited to your connection if necessary.
FAX ONLY MODE
TEL PRIORITY MODE
FAX PRIORITY MODE
DRPD
NETWORK SWITCH
Receiving Faxes
Selecting the Receive Mode
Select a receive mode according to your needs.
- When you have a dedicated telephone line for fax use only: Select FAX only mode.
- When you are using a single telephone line for faxes and voice calls: If you receive mainly voice calls and sometimes faxes, select TEL priority mode. If you receive mainly faxes and sometimes voice calls, select FAX priority mode.
- When you subscribe to a ring pattern detection service provided by your telephone company. (Not available depending on the country or region of purchase.): Select DRPD or Network switch.