If an error message is displayed on the LCD, take the corresponding action described below.
"The ink may have run out. Replacing the ink tank is recommended." U041
If the lamp on the ink tank is flashing, ink may have run out.
Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, press the OK button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The machine may be damaged if printing is continued under the ink out condition. See "
Replacing Ink Tanks ".
"Print head is not installed. Install the print head." U051 "The type of print head is incorrect. Install the correct print head." U052
Follow the directions given in your setup sheet to install the Print Head.
If the Print Head is already installed, remove the Print Head once and then reinstall it.
If the error is not resolved, the Print Head may be damaged. Contact your Canon service representative.
"Some ink tanks are not installed in place." U072 "More than one ink tank of the following color is installed." U071
Possible causes are as follows:
- Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)
- More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)
Confirm that the ink tanks are installed in the appropriate positions. See "
Replacing Ink Tanks ".
"The remaining level of the ink cannot be correctly detected." U130
The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)
Replace the ink tank and close the Scanning Unit (Printer Cover).
Printing with an ink tank that was once empty may damage the machine.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the Stop/Reset button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks. See "
Replacing Ink Tanks ".
"The following ink tank cannot be recognized." U043 U140 U150
- The ink tank is not compatible with this machine. (The lamp on the ink tank is off.) Install an appropriate ink tank. See "Replacing Ink Tanks ".
- An Ink tank error has occurred. (The lamp on the ink tank is off.) Replace the ink tank. See "Replacing Ink Tanks ".
"The ink has run out. Replace the ink tank." U163
Ink has run out. (The lamp on the ink tank flashes.)
Replace the ink tank and close the Scanning Unit (Printer Cover).
Printing under the current condition may damage the machine.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the Stop/Reset button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition. See "
Replacing Ink Tanks ".
"There is no photo data."
- There are no image data saved on the memory card that can be read by this machine.
- The machine may not recognize the file if the file name or the folder path contains certain characters. Use only alphanumeric characters.
- Photo data edited or processed on a computer must be printed from the computer.
"The waste ink absorber is almost full. Press [OK] to continue but early replacement recommended. <See manual>"
The machine has a built-in ink absorber to hold the ink used during Print Head Cleaning, for example.
This error message indicates that the ink absorber is nearly full.
Press the OK button to cancel the error so you can continue printing.
However, because printing is disabled once the ink absorber becomes completely full and until the ink absorber is replaced, you are recommended to contact your Canon service representative as early as possible. (You will need to replace a particular part of the machine.)
"Incompatible device detected. Remove the device."
A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable.
When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine. You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual.
If the error is still not resolved, check if you can print another photograph.
"An unsupported USB hub is connected. Remove the hub."
If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.
Turn off the machine, and unplug the power cord of the machine from the power supply. After a while, plug the power cord of the machine back in, and then turn on the machine. If the same error occurs, contact your Canon service representative.
"Scanner is not operating correctly."
Turn off the machine, and unplug the power cord of the machine from the power supply. After a while, plug the power cord of the machine back in, and then turn on the machine. If the same error occurs, contact your Canon service representative.
"The card is currently write-enabled. Remove card and set to read-only mode before performing operation."
The Card Slot is set to USB enabled or LAN enabled.
You cannot print in this mode. After writing on the memory card, set to Read-only mode again.
"Document in ADF. Redo operation after checking document in ADF and pressing [OK]."
The document is jammed in the ADF. Remove the document page jammed in the ADF, then press the OK button.
"Document size is too long. Redo operation after checking document on ADF and pressing [OK]."
The document is too long or is jammed in the ADF. Remove the document page jammed in the ADF, then press the OK button. When the error is cleared, make sure that the document you are loading meets the machine's requirements before redoing the operation.
The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, press the Stop/Reset button, then follow the instructions on the LCD.
The handset is not placed in the handset cradle correctly. Replace the handset correctly.
"Try again in black & white."
The recipient's fax machine is not color-compatible. Press the Black button to resend the faxes. Alternatively, you can set Color TX to Send in black & white.
The telephone line cable with a modular plug is not plugged in properly, or Dial tone detect is set to ON. Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, set Dial tone detect to OFF.
If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in its memory. When the problem is resolved as described, the fax stored in memory is printed automatically.
- Ink is low or has run out while receiving a fax: replace the ink tank. See "Replacing Ink Tanks ".
- Paper has run out while receiving a fax: load the paper and press the OK button.
- Paper Output Tray is closed: open it.
- OFF is selected for Auto print received: select ON.
- You pressed the Stop/Reset button to cancel printing of a fax: press the FAX button.
- The telephone number you dialed is busy. Try dialing again after waiting for a moment.
- The fax number dialed was incorrect. Check the fax number and dial again.
- The recipient's fax machine is not working. Contact the recipient and have them check their fax machine.
- The recipient is not using a G3 machine. Contact the recipient and ask them to send or receive the document using a G3 machine.
- The touch tone/rotary pulse setting on your machine is incorrect. Set your machine to the setting that matches your telephone line. See "Preparing the Machine for Fax".
- The receiving fax machine did not answer within 55 seconds (after all automatic redialing attempt). Contact the recipient and have them check their fax machine. For an overseas call, add pauses to the registered number.
- The machine's memory is full because you tried to copy either too many pages at once or a very detailed document. Divide the document and copy each part separately.
- The machine's memory is full because it has received too many documents, or a very long or detailed document. Contact the sender and have him/her divide and resend them.
"The paper size is not correct. Change the page size you have set."
Paper of size other than A4, Letter, or Legal is loaded. When feeding from the Rear Tray, load A4, Letter, or Legal-sized paper. When feeding from the Front Tray, load A4 or Letter-sized paper.
Loading Paper
"Change the paper. A4/8.5x11/8.5x14 Plain"
Paper of size other than A4, Letter, or Legal is loaded. When feeding from the Rear Tray, load A4, Letter, or Legal-sized paper. When feeding from the Front Tray, load A4 or Letter-sized paper.
Loading Paper
Paper of size other than A4, Letter, or Legal is loaded. When feeding from the Rear Tray, load A4, Letter, or Legal-sized paper. When feeding from the Front Tray, load A4 or Letter-sized paper.
Loading Paper