Cannot send a fax.
Is the main power switch turned on just now?
Wait for a while. After turning on the main power switch, the machine cannot scan documents immediately.
Is the machine set for the correct telephone line type?
Make sure the machine is set for the correct telephone line type.
Connect Telephone Cables
Connect the supplied telephone cable to the telephone line jack (A) on the back side of the machine and the wall jack.
Is your machine in the fax mode?
Press [FAX] to show the fax standby display.
Is the document loaded correctly?
Make sure the scanning platform and rear cover are fully closed. For details, see
Clear Paper Jams.
Is the one-touch speed dialing key or coded speed dialing registered correctly?
Check that the Address Book settings are registered correctly.
Storing/Editing Address Book
This machine provides you with various ways to specify the fax/telephone numbers besides using the numeric keys. You can register fax/telephone numbers to the Address Book. Once you have registered fax/telephone numbers using these functions, you can specify the fax/telephone numbers by simply pressing one or a combination of keys.
Did you dial the correct number?
Check that you have the correct number.
Is the machine in the Sleep mode?
The machine does not scan documents if it is in the Sleep mode. To take the machine out of the Sleep mode, press [Energy Saver] on the operation panel.
Is the recipient’s machine out of paper?
Ask the recipient to make sure paper is loaded in the machine.
Are there other documents being sent from memory?
Allow time for the documents to finish sending.
Has an error occurred during transmission?
Print an Activity Report and check for an error.
ACTIVITY REPORT
The default setting is <OUTPUT YES>.
Is the telephone cable connected properly?
Make sure the cable is connected properly.
Connect Telephone Cables
Connect the supplied telephone cable to the telephone line jack (A) on the back side of the machine and the wall jack.
Is the telephone line working properly?
Make sure there is a dial tone when you press [Hook], or when you lift the optional handset or the handset of any external telephone connected to the machine. If there is no dial tone, contact your local telephone company.
Is the recipient’s machine a G3 fax machine?
Make sure the recipient’s machine is compatible with your machine.
Did the recipient’s machine answer within 35 seconds (after all automatic redialing attempts)?
Ask the recipient to check the machine. For an overseas call, add pauses to the registered number.
Dial an Overseas Number (With Pauses)
When you dial or register an overseas number, you may need to insert a pause within the number.
Is the Processing/Data indicator lit?
The external phone is busy. Please wait until the external phone becomes free.
Is the machine overheated?
Unplug the machine and let it cool for about 5 minutes. Then plug in the machine and try sending again.